Ourisman Kia of Fairfax
Fairfax, VA
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
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Showing 21 reviews
Ourisman Fairfax Kia works like a well-oiled machine; each step of the buying process went effortlessly. Everyone at this dealership was knowledgeable, professional and friendly. Nick from sales made lea each step of the buying process went effortlessly. Everyone at this dealership was knowledgeable, professional and friendly. Nick from sales made learning about my car exciting. Howard in finance ensured everything was explained in detail and was very thorough. The General Manager also came by and checked in with me during the process, solidifying a very smooth and pleasant car buying experience. Thank you, Ourisman Fairfax Kia! More
This was the worst car-buying and service experience we have ever had. The sales representative made statements with respect to the operation and functionality of the RSE that were absolutely inaccurate an have ever had. The sales representative made statements with respect to the operation and functionality of the RSE that were absolutely inaccurate and untrue. They lost (or trashed) our license plate holder when replacing it with their dealership one. We purchased the rear set entertainment system (RSE) and then it took weeks of phone calls to actually get it installed. Communication has been consistently terrible. Emails go unanswered; calls that are supposed to be returned are not. On at least two (maybe three?) different occasions the RSE was supposed to have been ordered and then we’d call to make an appointment for installation only to find out that it had never even been ordered. More
The financial team, service team, dealer team and general manager also bad service mind. Never recommend here. manager also bad service mind. Never recommend here. More
Horrible experience! The old bait and switch occurred on a used car I was very interested in purchasing. I was quoted a price of $9800 on a trade-in they received on Wedn The old bait and switch occurred on a used car I was very interested in purchasing. I was quoted a price of $9800 on a trade-in they received on Wednesday. I go into the dealership today (Friday) to do a test drive and look it over. When I asked for the out the door price and after waiting too long, I was given a sheet that had the car priced at nearly $14k. I said "no way", so the salesman went back to the manager (Shereen) and they reduced it slightly, but there was no way I was paying over $17k for a trade-in vehicle that was quoted to me at $9800. And that's after both the salesman and manager said "they'd take care of me" after purchasing 8 vehicles from them (7 brand new and 1 used - all of them through a salesman I trusted who retired earlier this year). The reason I'm in the market is because the used car I bought from them 9 months ago blew the engine. I will never go back to the dealership - what a waste of time! Very very dissatisfied. More
Don’t even bother even stepping by this dealership. For a couple who was purchasing their first new car, we had the worst experience thanks to Ourisman of Fairfax. There’s no need to explain the si For a couple who was purchasing their first new car, we had the worst experience thanks to Ourisman of Fairfax. There’s no need to explain the situation other than that they sold us a brand new car that had a manufactory defect and continue to leave us without any updates and gave promises that they couldn’t keep. And then when we confronted them, they gave us the worst amount of professionalism. DO NOT GO HERE! More
Don't get service done here! Dropped my car off for service problems early on a Saturday and after having my car for hours they called to tell me the repair and the costs and tha Dropped my car off for service problems early on a Saturday and after having my car for hours they called to tell me the repair and the costs and that they were NOW CLOSED and that I could pick up my car after a 3-DAY WEEKEND. Zero communication for hours and then this. Nope. Never again. Got a second opinion on the repair costs which were way less and some of the "issues" noted were not even a talking point on the second opinion I got. Skip this place. More
They illegally use "Bait and Switch" tactics, advertising a price BELOW the MSRP and then at the point of sale, tacking on a "market adjustment fee" that is almost 15% the value of the car. The salesman tri a price BELOW the MSRP and then at the point of sale, tacking on a "market adjustment fee" that is almost 15% the value of the car. The salesman tried to tell me that my wife had discussed the fee with him and actually showed me a fabricated text message he claimed was from her. She immediately sent a screenshot of the exchange, proving it was fake. They are a sleazy business. Beware! More
We drove around the area looking at used cars and landed here. The building was a xxxx hole pardon my language. I felt like I was making a illegal purchase because everyone was acting real shady. My son, un here. The building was a xxxx hole pardon my language. I felt like I was making a illegal purchase because everyone was acting real shady. My son, unfortunately fell in love with a car they had. I told them i had financing and they insisted I fill out a form that they use for filing customer information. I should have known better when it asked for my social and income information. My husband reiterated with them that we wanted to use the financing we had. Well shortly after our purchase I learned they ran our credit again. They didnt put the registration in the car as they said and I had to email them for that. Now our temp tags are dead and we have yet to see the new tags come in. Nothing but a headache. I have to say I personally liked our sales man and i hope, especially being a vet he sees his value and find a more respectable place to work. More
Unethical business practices. . add nonsense upgrades to used cars and false advertisements for new which show a price that they will not back up . add nonsense upgrades to used cars and false advertisements for new which show a price that they will not back up More
I don't ever write reviews, but I actually give this place a zero. I had an appointment to get my car serviced at 1pm on a Saturday. Even dropped it off early. Oil change, tire rotation, brake job, co place a zero. I had an appointment to get my car serviced at 1pm on a Saturday. Even dropped it off early. Oil change, tire rotation, brake job, complimentary point inspection...yada..yada...yada. They said it would be ready by 5pm, which is when they close. I received a call after 4pm that day and the young boy working the service counter, Andrew, asked if I still needed the car that day. I told him I absolutely needed to have my car that day, since they are closed on Sundays and needed to be at work early Monday morning. He said, and I quote, "Ok, no problem sir, we'll go ahead and knock that out for you. We'll give you a call once it's finished." NOPE. He called back at 5:10pm, telling me my car would not be finished. Even tried to tell me the technician got started on it and would finish it up Monday morning. I pleaded with the boy and then he said he'd get me a rental. Then he called back and said he couldn't get me a rental since the rental company was closed. I went back early Monday morning and they had JUST started working on my car! I was so pissed! I was completely lied to. I didn't get my car back until after 12pm on MONDAY and basically missed a whole day's pay. On top of that, their services are overpriced. I'm never going back here even for the "free oil changes"! I agree with everyone, over the last year or so, the quality of service has diminished drastically at Ourisman Fairfax. I don't even blame the kid that I was dealing with. I don't like to be lied to, but it starts at the top. As long as there are no changes in management, training, and customer service this place will continue to lose business. Not to mention the parking is terrible, but no where near as terrible as the service I've endured all weekend. More