Ourisman Kia of Fairfax

I had a great experience working with Zaid Omar, Sales Manager. From start to finish, he went above and beyond to make sure everything was handled professionally. After purchasing my 2024 Telluride, I ra Manager. From start to finish, he went above and beyond to make sure everything was handled professionally. After purchasing my 2024 Telluride, I ran into a few issues. I reached out to Zaid, explained the situation, and he immediately took action. He scheduled a time for me to bring the vehicle in for repairs and even offered a loaner car while the work is being completed. What really stood out to me was his consistency and commitment. He never stopped answering the phone—that meant a lot. Even after the sale was done, he continued to be responsive and made sure my concerns were addressed. That level of customer service is rare these days. I truly appreciate the follow-through and would definitely recommend working with him. More

DONT BELIEVE 5 STAR REVIEWS They are bought or bribed. (At least some of them) Today service manager Ashley Doering offered me ~$150 (after consulting with her manager) to write a 5 star review of my (At least some of them) Today service manager Ashley Doering offered me ~$150 (after consulting with her manager) to write a 5 star review of my service experience. I said I’ll write a review AFTER everything is done NOT before. That’s blackmail (or rather bribery). I said good reviews are earned not bought. She did not agree …and I said “keep your money. I’m not going to lie for $150." 1 STAR - IS MORE ACCURATE. HERE'S WHY... They kept my car for 5 days when the work should have been done in 1 or 2. I brought it in last Sunday for an early Monday AM appointment - so they had it well before my appointment. I picked up the car late Friday afternoon - 5 full work days later. That's when I paid the huge bill. OURISMAN FAIRFAX KIA CHARGES TOO MUCH AND BILLS YOU FOR JUNK CHARGES They charged me $225 to test drive my car and they found no problem. I had to tell them what to do to fix it. Then on top of the expensive repairs, they add a bunch of extra garbage fees: $77 (13%) for "shop supplies" & a “compliance” fee $21 (3%) for a credit card fee I don’t plan on returning ever. More

Boris was wonderful and helpful. He attempted to find the best option for me to buy a fitting car. I've had previous experiences and never at this level. Everyone was very helpful an He attempted to find the best option for me to buy a fitting car. I've had previous experiences and never at this level. Everyone was very helpful and kind. More

Nic was informative and attentive. I definitely need to upgrade to the carnival or telluride I definitely need to upgrade to the carnival or telluride More

Agree with negative reviews below noting that customer service at this location has continued to go downhill. The quality of the mechanics has also deteriorated. Customers are paying an additional parts service at this location has continued to go downhill. The quality of the mechanics has also deteriorated. Customers are paying an additional parts charge even on oil changes making the cost approximately $200 - almost double the average cost. In addition, the 3% charge for credit card use is also passed to the customer which is not typical at other locations around town. Recommend finding a new place to service your Kia. More

Marvin was great, answered my questions, and helped us to drive away in our new Telluride, which we all love. Thank you! drive away in our new Telluride, which we all love. Thank you! More

No longer honored the free oil change, phone system is terrible, charge a 3% fee if use a credit card. They have really deterioted in customer service. terrible, charge a 3% fee if use a credit card. They have really deterioted in customer service. More

went to get an oil change - when i got their they told me the policy has changed and the oil change is no longer free - not when i booked the appt but when i showed up - they said this is a direct change me the policy has changed and the oil change is no longer free - not when i booked the appt but when i showed up - they said this is a direct change from mr ourisman. I let them know I was upset because there was no notice. I was told I would have to wait 45 min to speak yo a manager but there was nothing I could do and that they were sorry - not okay in my book More

Drove an hour to test drive and buy a used car. The sales person was aggressive at getting me there, we set a time and when I arrived he had left. The car had been stolen. The dealership was a d The sales person was aggressive at getting me there, we set a time and when I arrived he had left. The car had been stolen. The dealership was a dump. I had to search for someone to talk with. Stay away! More