Ourisman Toyota 40 - Service Center

Service staff is very good about explaining what the technician found when servicing the car. technician found when servicing the car. More

their price for maintenance is overpriced especially for an hour it will take to replace the item. I'm taking my problem some place somewhere else. an hour it will take to replace the item. I'm taking my problem some place somewhere else. More

service has gotten expensive and i getting to the point where i just can’t afford it anymore where i just can’t afford it anymore More

Cost of emergency service was more than expected. Thankful for their coupon offers that keeps me giving their business. Grateful to have key fob battery replaced after 15 years of usage. Labor charge Thankful for their coupon offers that keeps me giving their business. Grateful to have key fob battery replaced after 15 years of usage. Labor charge was rather high for 40 minute work. More

This is my first time going to this Ourisman dealership for service. It was a very smooth and easy process. Kurtis, my service advisor, was great. He walked me through everything. My vehicle was done whe for service. It was a very smooth and easy process. Kurtis, my service advisor, was great. He walked me through everything. My vehicle was done when promised and I got a call to let me know that it was completed. I would definitely consider going back there for service. More

I need to revise my rating for this Service Center in order to give my Service Advisor an excellent rating. My rating is for Service Advisor Don Ward more than the Ourisman Service Center or Company. M order to give my Service Advisor an excellent rating. My rating is for Service Advisor Don Ward more than the Ourisman Service Center or Company. Mr. Ward has provided honest information concerning the care of my Jeep. Don has and continues to prioritize needed repairs for my 2008 Jeep. He has created an Action Plan for maintaining the health of my vehicle. He uses this strategy for all of his clients. I trust his judgment and honesty and willingly take his advice without hesitation. Don is an asset to the Ourisman Company. I have a list of adjectives to describe Don Ward's skill set. He is calm, with a strong work ethic, highly organized, conscientious, knowledgeable, polite, sensitive, honest, and loyal. He is calm if servicing consumers who do not know as much as they think they know. His strong work ethic enables him to work long hours every weekday and on some Saturdays. Don has a wealth of knowledge about auto mechanics, warranties, policies, and regulations. He is loyal to his company and consumers. He is an astute listener. Consumers do not have to tell him things twice. When working with or servicing women, he is not condescending. He is never arrogant or impatient. Don will explain the need for a repair as many times as necessary, He is a teacher and advisor. Thereby assuring the Consumer that the repair is needed and the price is fair in today's market. He is respectful and chivalrous. If he senses you cannot afford an expensive repair, he will work hard to adjust the costs and still make the repair. I love the guy. I wish he could be cloned. When he is on duty, I will not work with anyone else. I cannot give Ourisman Toyota five stars. Don Ward gets five stars. He deserves more than fives stars. I recommend Don Ward to everyone. More

Clean, modern, spacious, conveniently located, helpful and attentive staff, good snack machine, explains service well. and attentive staff, good snack machine, explains service well. More

This survey is poorly designed. The Auto Company is (S.O.P.), standard operational procedure in architectural design with a sloppy floor lay-out. The Service Center H.R., gets five The Auto Company is (S.O.P.), standard operational procedure in architectural design with a sloppy floor lay-out. The Service Center H.R., gets five stars for hiring Mr. Ward. My rating is for Service Advisor Don Ward more than the Ourisman Service Center or Company. Mr. Ward has provided honest information concerning the care of my Jeep. Don has and continues to prioritize needed repairs for my 2008 Jeep. He has created an Action Plan for maintaining the health of my vehicle. He uses this strategy for all of his clients. I trust his judgment and honesty and willingly take his advice without hesitation. Don is an asset to the Ourisman Company. I have a list of adjectives to describe Don Ward's skill set. He is calm, with a strong work ethic, highly organized, conscientious, knowledgeable, polite, sensitive, honest, and loyal. He is calm if servicing consumers who do not know as much as they think they know. His strong work ethic enables him to work long hours every weekday and on some Saturdays. Don has a wealth of knowledge about auto mechanics, warranties, policies, and regulations. He is loyal to his company and consumers. He is an astute listener. Consumers do not have to tell him things twice. When working with or servicing women, he is not condescending. He is never arrogant or impatient. Don will explain the need for a repair as many times as necessary, He is a teacher and advisor. Thereby assuring the Consumer that the repair is needed and the price is fair in today's market. He is respectful and chivalrous. If he senses you cannot afford an expensive repair, he will work hard to adjust the costs and still make the repair. I love the guy. I wish he could be cloned. When he is on duty, I will not work with anyone else. I cannot give Ourisman Toyota five stars. Don Ward gets five stars. He deserves more than fives stars. I recommend Don Ward to everyone. More

I was extremely satisfied with the repairs completed by Ourisman Collision Center. Once parts were ordered, my vehicle was repaired promptly. Customer Service was wonderful!!😊 Ourisman Collision Center. Once parts were ordered, my vehicle was repaired promptly. Customer Service was wonderful!!😊 More

Excellent customer service, and they will let you know when you need certain things to be done on your car. when you need certain things to be done on your car. More