Ourisman Tri-State Subaru

My recent service experience was much better than past experiences. experiences. More

Well organized, prompt attention, professional and friendly employees. Careful handling of cars. friendly employees. Careful handling of cars. More

Friendly and efficient with my oil change. Told me it would take an hour and they were done in 30 minutes. would take an hour and they were done in 30 minutes. More

Very popular, so sometimes service takes a little longer, but very accommodating when I needed a shuttle to another appointment while waiting for my car to be serviced. but very accommodating when I needed a shuttle to another appointment while waiting for my car to be serviced. More

I wanted to commend you and your staff for the excellent customer service they demonstrated on June 8th. You really do make your customers number one. All the staff was friendly and customer-focused. In customer service they demonstrated on June 8th. You really do make your customers number one. All the staff was friendly and customer-focused. In particular, Nick Vitcusky, the service advisor that handled the transaction. Kudos to Nick. There was a dispute concerning the services provided on our Subaru Outback and I voiced my dissatisfaction to Nick. He promptly investigated the problem and offered a resolution that was beyond my expectations. Thanks again for the outstanding customer service, the shuttle service, and for delivering a spanking clean car. Elisabeth B More

Mark was honest and friendly. This is my first subaru and I absolutely LOVE it! The dealer follows up in 3 months to check in on you & your vehicle. I will absolutely refer friends & family to Mark. and I absolutely LOVE it! The dealer follows up in 3 months to check in on you & your vehicle. I will absolutely refer friends & family to Mark. More

Very nice and knowledgeable staff. This is our first Subaru and we are very happy with the dealership and staff and, of course, our Forester! Subaru and we are very happy with the dealership and staff and, of course, our Forester! More

There seems to be a bit of confusion about the price I was quoted and what I ended up paying for the service and material. I ended up paying considerably more then I was told and they couldn’t complete t was quoted and what I ended up paying for the service and material. I ended up paying considerably more then I was told and they couldn’t complete the service. I understand that there are times when machines fail. I guess the fact that the auto mechanic was honest and told the service manager that I should bring the vehicle back to have it rechecked on the machine when it’s working correctly shows me that He takes his job seriously as a professional. I like that! Overall I have trust and confidence in this dealership and the technicians that work here. Bottom line, I believe when all is said and done I will have peace of mind More

Alice made buying a new car easy. She was knowledgeable and had outstanding customer service! Greg also was a pleasure to work with. Both made this a really good experience. and had outstanding customer service! Greg also was a pleasure to work with. Both made this a really good experience. More

My cousin was visiting me from NY and needed access to my trunk in my 2017 Subaru Legacy. While trying to open the trunk she inadvertently broke the back-up camera. It was left dangling, dislodged from its h trunk in my 2017 Subaru Legacy. While trying to open the trunk she inadvertently broke the back-up camera. It was left dangling, dislodged from its housing. I went to Matt Slap Subaru to have this fixed and was told that the entire camera would have to be replaced. The service rep decided not to charge me the $384 for the new camera and I was only charged $125 for labor. I don't know why but was pleased to save so much money. More