"Buying process was smooth and painless. Jay Brown did an..."
Buying process was smooth and painless. Jay Brown did an excellent job. Only complaint was the detailing crew jammed in the rear passenger floor mats backwards and reversed (left vs. right), the steering wheel center was dirty, the passenger side dashboard was dirty, and the cup holder had a coffee stain. I reinstalled the rear passenger mats and cleaned the dirty areas myself. I am impressed with the car and the Sales team, but not with the vehicle detailing crew.
Other Employees Tagged:
, Chloe--Tech support Rep--excellent
"Very friendly and attentive staff. Dealership was in a..."
Very friendly and attentive staff. Dealership was in a convenient location for me. Large selection of vehicles and colors available, but not always on the lot.
"Great team very personable. Updated a radio re-call that..."
Great team very personable. Updated a radio re-call that I was not aware of. This has been a positive experience owning this Subaru Outback
"Dealt with Matt Slap for years always a great staff and..."
- Don Green
Dealt with Matt Slap for years always a great staff and wonderful service.Very happy with how prompt and knowledgeable the staff was to make the deal.
"Mike and Greg were the best they went above and beyond...."
Mike and Greg were the best they went above and beyond. Made the whole process painlessly simple. Would deal with them again and would tell others. Special thanks to mike Donnelly.
"Fantastic customer service, very professional. Larry and..."
Fantastic customer service, very professional. Larry and Jay could not have done a better job. Will definitely recommend them to anyone looking to purchase a new vehicle!
"Recently purchased a 2018 Outback. Very satisfied ...."
Recently purchased a 2018 Outback. Very satisfied . Excellent service in both Sales and Service. Special thanks to Jay Brown and the whole team. Your continued patience with our frequent calls for help are truly appreciated.
"Absolute fantastic experience from the beginning. "
I don't often write reviews because most company's don't deserve it. However, Matt Slap Subaru's team was incredible especially my sales agent: Jay Brown. I had been looking on their website for a few weeks before I had even entered their lot. I had a few cars in mind that I was interested in and wanting to test drive. Jay was kind, friendly, patience and willing to answer all of my questions. He didn't pressure me at all to make a decision. I appreciated how easy the process of test driving all of the way through to the purchase of my car was. As a female, they didn't once try to take advantage of my situation, that was a big deal for me. They were respectful and professional.
The day I purchased the car and drove it off of the lot, it was pouring rain. I used my rear windshield wiper and noticed it was having difficulty consistently working. When I arrived to my destination, I texted Jay to let him know of the problem. He apologized and said he'd have the service department call me and they did within 2 minutes to schedule an appointment. They worked around my vacation plans to fit me in. It turns out that I needed a new part for the motor of my windshield wiper. I was expecting to pay for an expensive repair. But when I came to pick up my car they said that the repair was on them. I was shocked and thankful. How many dealerships would do that?
The final aspect of this team that just continued to impress me was, there was an accounting error in my favor. So I got a call saying that they were going to send me a check for the error, which they sent immediately. I was impressed at the honesty that I experienced, again not something that you find in many car dealerships today.
I have already told everyone who has asked about my new car where I got it and about my experience. I think that the fact that the owner of the dealership is a woman leading the team is great. I would and have highly recommended Matt Slap to anyone who asks. I can't say enough good things about them, as you can see by my long review.
I just brought my second car from them and I am in love! The staff is always nice and is always ready to help. The service staff is amazing as well. They provide great conversations and amazing service. Shoutout to Jay Brown and Greg Winters for all their help!
"Purchase of a new vehicle."
Outstanding service from all concerned. Great attention to details by Jay Brown, Greg Winter and Greg from the finance office. They all know their stuff. Thanks for making it an enjoyable day.