Ourisman Tri-State Subaru

Excellent Sales Team, So So Finance Professionals I purchased a new 2019 Subaru Forester from Matt Slap yesterday. Before going in I corresponded with Siani Perkins in the Internet Sales Department, s I purchased a new 2019 Subaru Forester from Matt Slap yesterday. Before going in I corresponded with Siani Perkins in the Internet Sales Department, she was very helpful in scheduling a time for me to come in and test drive a vehicle as well as answering my questions. Mark Fox was the Sales Person who took care of me in the dealership. He was excited to work with me, very friendly, and super helpful. The only so-so experience was with the finance team. The gentleman working the numbers claimed I could not use financing thru my credit union because I no longer lived/worked in Delaware. This directly contradicted the information I was given that morning by a loan officer at the credit union. I stood firm and, after some pushing, he used my credit union instead of their preferred bank of JP Morgan. Overall the experience was a good one. I left with a car I love, I feel like the price I paid was fair, and I never felt pressured. More

New to the Subaru family After a horrible car accident that totaled my brand new Wrangler I was in search of a new car that I knew would be safe for my family but still have t After a horrible car accident that totaled my brand new Wrangler I was in search of a new car that I knew would be safe for my family but still have that sporty vibe and sense of adventure. Friends suggested the Subaru and after some research I was interested enough to stop by the dealership. I met with Jay Brown who answered all my questions. He was so patient and laughed at all of my dumb jokes. I never felt like I was being “sold” to. He showed me the Ascent, explaining the safety features. Later my husband and I came back together and again he was thorough and patient. I did go to about 4 other dealerships to narrow my search. The Kia Telluride has far more bells and whistles but in the end I liked the idea of being a part of the Subaru family. Besides... an 8” screen is all a girl really needs. We brought our car home last night and Jay came in on his day off to make sure he was there for us. He walked us through every single button and feature. He paired out phones and helped us set channels. I have never had a more positive car buying experience. Thank you Matt Slap Subaru and most of all thank you to Jay Brown. You are a class act! More

First time Subaru buyer The team at Matt Slap made the experience easy and quick - even for someone that generally dislikes the new car buying experience as a whole. I feel The team at Matt Slap made the experience easy and quick - even for someone that generally dislikes the new car buying experience as a whole. I feel I made a good vehicle choice and the experience was simple and easy. More

I love my new Forester; happy to be a return buyer. I love my new Forester. My last Forester was 15 years old and had over 202,555 miles on it. When it came time to buy a new Subaru my husband and I did I love my new Forester. My last Forester was 15 years old and had over 202,555 miles on it. When it came time to buy a new Subaru my husband and I did look around. But we came back to Matt Slap. I am glad that we did. We were given a good deal, treated well and they even let our furry dog hang out in the show room as we finalized paperwork. More

A happy first-time Subaru buyer This was my first time shopping for a car with Subaru, and it was a great experience. From the first time I went to browse the inventory onsite, sales This was my first time shopping for a car with Subaru, and it was a great experience. From the first time I went to browse the inventory onsite, salesman Mark Fox was incredibly friendly, helpful and informative. As a shopper, I usually know what I'm looking for before I set foot in the store/showroom, and this was no different. Rather than pressure me towards anything else or push for the up-sell, Mark listened to what I wanted (Impreza hatchback) and then worked to help me find it and to make sure I was happy with it. That is something that goes a long way in forming my opinion of a dealership and salesman. Between the interactions with Mark in sales and then Chris in finance, this was so easy-going it almost left me confused, but definitely satisfied. My mother tagged along with me, and not only did she comment that this was the best car-buying experience that she's witnessed, but now is thinking of getting a Subaru for herself! I'll definitely recommend Matt Slap to anyone shopping for a new car. Thanks, guys! More

Fast Easy Best Price Went into purchase a new crosstrek today and every part of the experience was wonderful. The deal that was online was exactly what they had. They were Went into purchase a new crosstrek today and every part of the experience was wonderful. The deal that was online was exactly what they had. They were quick and the sale was easy. We were out of the dealership with a new car in under 2 hours! More

Purchased A Vehicle Our experience at Matt Slap, and working with Jeremy Heydemann, was terrific from start to finish. This was a first purchase with Subaru and we're alr Our experience at Matt Slap, and working with Jeremy Heydemann, was terrific from start to finish. This was a first purchase with Subaru and we're already talking about purchasing our second vehicle at Matt Slap! More

Great sales and service! I bought my 2017 Forester from Mark Fox back in Dec 2018 and he was friendly, courteous, and professional. I recently took vehicle in for oil change ( I bought my 2017 Forester from Mark Fox back in Dec 2018 and he was friendly, courteous, and professional. I recently took vehicle in for oil change (think 6/24) and the intake person was very nice and gave me the advertised coupon discount because it was my birthday (I had mentioned). I appreciated that as I had forgot to show the coupon on my phone when I signed in. I believe I'll be a lifetime Subaru customer, I love my Forester! More

Service Call to schedule my appointment to have some minor scratches and a slight ding in the door be repaired. Ease of scheduling although I did have to wait Call to schedule my appointment to have some minor scratches and a slight ding in the door be repaired. Ease of scheduling although I did have to wait a week to get my car in it was explained to me that Vinny the paint guy only comes on site once a week. Was there two hours and understood the process of having to wait since I wasn't the only one there they kept me well informed are the entire process excellent experience. No doubt at all when I chose to purchase a Subaru last year that Matt Slap would let me down. From the ease of buying we had Glenn and he was awesome do the service Top Notch service. They offer snacks coffee and water while waiting. Two huge waiting rooms they're quite comfortable. Happy with every visit that we have there. Was reminded that my car would need an oil change in September and was asked if my email was on file so that they could send the reminder very thoughtful. Thanks everyone there at Matt Slap Subaru. . More

Great experience Jeremy Heydemann was extremely responsive and helpful throughout the entire experience of leasing a new 2019 Outback and trading in my 2011 Outback. H Jeremy Heydemann was extremely responsive and helpful throughout the entire experience of leasing a new 2019 Outback and trading in my 2011 Outback. He was accessible and able to answer my many and varied questions in a timely manner. He consulted with his manager Greg Winter who was also forthright with me. The entire deal went smoothly and as planned. Debbie Dougherty's role as hands-on instructor of the new vehicle's various internal operations was also very helpful and appreciated. More