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Oxmoor Chrysler Dodge Jeep Ram

Louisville, KY

4.7
963 Reviews

4520 Shelbyville Rd

Louisville, KY

40207

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Showing 963 reviews

November 28, 2023

Josh was super helpful with my vehicle & oxmoor has always been helpful and gets me right in for an appointment! i love being able to go to a dealership and always feel taken care of! More

by liv12
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh with service department! No one else has been this helpful!!
Nov 29, 2023 -

Oxmoor Chrysler Dodge Jeep Ram responded

We're delighted to hear that Josh provided you with super helpful service for your vehicle! At Oxmoor, we take pride in ensuring our customers always feel taken care of. Thank you for your kind words, and we look forward to continuing to serve you. Have a great day!

November 22, 2023

Joshua introduced himself, I explained that I had scheduled an oil change but would like the recalls on the vehicle to be taken care of as well. He stated no problem, asked me if I was leaving or wai More

by Thadbhusband
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Parker/Online-Service Scheduler
Nov 27, 2023 -

Oxmoor Chrysler Dodge Jeep Ram responded

Thank you for your positive review! We're thrilled to hear about your efficient and satisfying experience with Joshua and the team at Oxmoor Chrysler. It's great to know that Joshua was able to accommodate your additional requests for the recalls along with the oil change, all within a remarkable time frame. We pride ourselves on providing excellent service and clear communication, so it's wonderful to hear that Joshua went above and beyond in these areas. We appreciate your A+ rating and look forward to serving you again in the future. Your satisfaction is our top priority!

November 21, 2023

Had new brakes and rotors put on my vehicle and they have been squeaking very loudly for 7 months now. Have brought it in multiple times complaining of how loud they squeak and Jade continues to tell me that More

by M. Roger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cathy Ackerman, Eric McPherson, Bradley Kindoll, Jacquan Persley, Christopher Holly, Paul Miller, Benjamin Berry
Nov 22, 2023 -

Oxmoor Chrysler Dodge Jeep Ram responded

We apologize for the ongoing issues you've experienced with your brakes and for any frustration this has caused. The persistent squeaking you're describing is certainly not typical of new brakes, and we understand your concern. We take your feedback seriously and would like to address this matter promptly. Please contact me at grobertson@oxmoorautogroup.com so we can arrange a thorough re-examination of your brakes by a different technician. Your satisfaction is important to us, and we're committed to resolving this issue to your expectations. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com

November 20, 2023

They were prompt, communicative and helpful through the buying process. This is the second vehicle we have bought and would buy another. More

by ajfbuckeyes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maxwell, Jade,
Nov 22, 2023 -

Oxmoor Chrysler Dodge Jeep Ram responded

We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

November 16, 2023

They provide quick service and listen to the customer. I am very satisfied with their performance and attention to detail. More

by Mannshe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cathy Ackerman
Nov 16, 2023 -

Oxmoor Chrysler Dodge Jeep Ram responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 15, 2023

I cannot state how quickly the negotiation process went online. The responses were quick, and I the price settled upon was fair. I drove almost 100 miles for the vehicle and was not aggravated or upset o More

by tcow1968
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dutch and Darlene
Nov 16, 2023 -

Oxmoor Chrysler Dodge Jeep Ram responded

Thank you for your fantastic review! We're delighted to hear that your online negotiation process was efficient and satisfactory, and that our team, particularly Dutch and Darlene, provided you with responsive and informative service. It's great to know that your long drive was worth it and that you had an excellent experience from start to finish. We truly appreciate your recommendation and are thrilled we could make your car buying journey a positive one. Enjoy your new vehicle, and we look forward to the opportunity to serve you again in the future!

November 14, 2023

I had outstanding service! I had an unusual situation regarding a new vehicle and its keys, and received superb help from all the staff and Josh Parker in particular. More

by samlordky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Parker in Service Department
Nov 16, 2023 -

Oxmoor Chrysler Dodge Jeep Ram responded

We are very happy to hear that Josh provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 14, 2023

Customer service was great. My Jeep was done quickly which allowed me to get to work on time. Josh was helpful and communicated well. I liked that I was told how much I was goin More

by m.mull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Nov 16, 2023 -

Oxmoor Chrysler Dodge Jeep Ram responded

Thank you for your positive review! We're pleased to hear that our customer service, particularly from Josh, met your expectations and that your Jeep was serviced promptly, allowing you to make it to work on time. Transparency in our communication, especially regarding costs, is something we prioritize, and it's great to know this was helpful for you. We appreciate your feedback and look forward to assisting you again in the future. Thank you for choosing our service!

November 10, 2023

2 days after paying $20,000 cash for a car the water pump went out. More

by Adamsmallwood49
Recommend Dealer
No
Employees Worked With
Jacquan Persley
Nov 13, 2023 -

Oxmoor Chrysler Dodge Jeep Ram responded

We apologize for the inconvenience you've experienced with your recent purchase. It's certainly not our intention for any customer to face such issues, especially so soon after a purchase. We take your situation seriously and would like to address this matter as promptly as possible. Please contact me at grobertson@oxmoorautogroup.com so we can arrange for a service appointment and work towards a resolution. Your satisfaction is important to us, and we're committed to rectifying this issue for you. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com

November 09, 2023

Fast service, scheduling was good, price was reasonable and the service personnel was polite and professional. Follow up was quick. More

by yoseph131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cathy Ackerman
Nov 13, 2023 -

Oxmoor Chrysler Dodge Jeep Ram responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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