Pacific BMW

Great service from start to finish. Check in process was fast and easy and my service advisor Narek was exceptional as always! fast and easy and my service advisor Narek was exceptional as always! More

I took my x3 for a tire puncture. To my surprise, the greeter told me the only way to assist me was with an appointment?? For a tire puncture? I ended up getting the the tire replaced thanks to the help greeter told me the only way to assist me was with an appointment?? For a tire puncture? I ended up getting the the tire replaced thanks to the help of Douglas, one of the techs. After that, the service was seamless. Thanks Pacific BMW! More

great service will continue to go to Pacific BMW, always had good,experience. See you next time. had good,experience. See you next time. More

It a great dealership with nice employees, , they are really helpful and try to help costumers, I will suggest to people. really helpful and try to help costumers, I will suggest to people. More

The the staff at the dealership is very attentive to the customer and generally provide useful information. However, everything took inordinate amounts of time. After the test drive and I told the salesma customer and generally provide useful information. However, everything took inordinate amounts of time. After the test drive and I told the salesman that I wanted to buy the car it took almost 2 1/2 hours to conclude the work and step into my car. This 2 1/2 hours was time at the dealership and does not include the time I spent going to the bank to get a cashiers check. The dealership had no more than 3 or 4 customers during this time so it was not that sales and financing staff were overwhelmed by customers. It is hard to imagine why every step of the process from getting a firm purchase price, to getting paperwork for getting credit report to getting the final contract to so much time. More

Usually, exceptional and quality service provided by all involved including parking attendant. Was treated well during latest service visit. involved including parking attendant. Was treated well during latest service visit. More

My service advisor, Justin, was super helpful and quick to repair my flat tire and alignment to repair my flat tire and alignment More

As a repeat and originating customer, I don’t like being told I can’t have the same price for break pads that I paid $440 for last time they needed replacement. Instead I was told that prices are higher for told I can’t have the same price for break pads that I paid $440 for last time they needed replacement. Instead I was told that prices are higher for everything now and that the best they could do was $520. I ended up paying $460 which was fine. The point is, don’t use scare tactics and the excuse that everything is getting more expensive because that is BS. I bought the car from this dealership and only take my car here for service, so a little respect to my loyalty would be appreciated. More

John at Pacific kept in contact with me to discuss the issue with my car. They also provided a video to show what the issue was. issue with my car. They also provided a video to show what the issue was. More

Everything is fine and dandy except waiting time.If I am making an appointment for a specific time then a simple oil and filter service should not take 2 t0 3 hours! Other than that the dealership is a clas making an appointment for a specific time then a simple oil and filter service should not take 2 t0 3 hours! Other than that the dealership is a classy dealership and all the employees from sales to service are professionals and have my approval. More