Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Pacific BMW
Glendale, CA
3,944 Reviews
Since 1982, our family owned dealership has been serving customers in the Glendale area. We love working in SoCal, and we want to help you get into your next BMW or pre-owned vehicle. Our friendly staff is always upfront and honest with you. We want you to have a transparent car buying experience whether you are shopping in our Glendale dealership or if you are simply browsing online. We will show you where our numbers come from, and we will tell you everything that you want to know about the car buying process.
This team believes that the customer is always right. They want to help you through every part of the car buying process, and they are always ready to provide you with individual attention so that you get a car shopping experience that is custom tailored to you. It is this attention to our customers that allows us to attract people from all across Los Angeles County, Orange County, and the rest of SoCal. So if you are from Los Angeles, Alhambra, Beverly Hills, Burbank, Pasadena, or any of the surrounding areas, you should come down to Pacific BMW and see everything that we can do for you.
BMW is different from the other cars out there. These are driver’s cars. Vehicles that always deliver when it comes to performance, handling, and luxury. This is what a car was meant to be. If you want to see what’s so special about a BMW, we would be happy to show you right where in Glendale. We have a complete inventory of BMW vehicles including models like 3 Series, 5 Series, 7 Series, X5, X3, and more. You can test drive any one of these models right here or you can browse through them all online and do all your research right on our website. We are always happy to help your customer find the ideal vehicle. You can even shop by color.
We realize that sometimes the ideal vehicle isn’t new. Sometimes you need a pre-owned vehicle. We have a variety of manufactures in our used inventory, but a vast majority of the vehicles we offer our BMW vehicles. Not only do we have a huge selection, but many of our used BMW models are Certified Pre-owned. We also have a full selection of Factory Demo vehicles. If you want a BMW, whether it’s new, used, or even certified, Pacific BMW is the best place to start.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,944 reviews
Verified Customer
November 10, 2020
I arrived early (10:05) for my 10:15 appointment. Someone came to my car around 10:40. She went to the office to speak to the service person and then returned to take my keys around 10:45. I don’t Someone came to my car around 10:40. She went to the office to speak to the service person and then returned to take my keys around 10:45. I don’t know who the service person was as he or she did not address me before or after the service. More
by sashabent1
Employees Worked With
Unknown
November 10, 2020
Prompt and friendly customer service; however, I was a little irked when I received a call the next morning, after driving him my new car, that they made an error on the financing. In addition, my car did little irked when I received a call the next morning, after driving him my new car, that they made an error on the financing. In addition, my car didn't have any window wiper fluid. More
by jenhino22
November 10, 2020
Both Nelli and Lucy were amazing during the whole process of setting up my new car lease! Thank you to both of them for making the process super speedy and easy. of setting up my new car lease! Thank you to both of them for making the process super speedy and easy. More
by christina gasparian
November 09, 2020
First time getting my car serviced at pacific bmw glendale was quick and easy. I can always appreciate quickness due to a busy schedule and the service was exceptional. Thank you. glendale was quick and easy. I can always appreciate quickness due to a busy schedule and the service was exceptional. Thank you. More
by OLIMAC75
Employees Worked With
Justin Ko
November 09, 2020
Great service and fast turn times. Definitely a clean and welcoming dealership. I’ve been going here for the past 18 years and still going back. welcoming dealership. I’ve been going here for the past 18 years and still going back. More
by ARAZ.PARSEGHIAN
Employees Worked With
Other Employees :
Henry Burmayan, Narek Petrosian
November 09, 2020
The service center here is top notch, I always get treated with such greatness from the staff where I feel like I am family here. treated with such greatness from the staff where I feel like I am family here. More
by Patrick Moradian
November 09, 2020
Manny Cruz was my advisor. Took my car in on Thursday, Manny Cruz was my advisor. Took my car in on Thursday, he told me I’d have it back by end of day Friday. End of day didn’t I haven’t heard from hi Manny Cruz was my advisor. Took my car in on Thursday, he told me I’d have it back by end of day Friday. End of day didn’t I haven’t heard from him so I text him. That’s when he tells me they won’t w done with the car until MONDAY. If I didn’t cal, he likely wasn’t going to tell me that. No apology’s, so “sorry for the inconvenience.” I let him know clearly that won’t be acceptable, and he then says I can have the car by Noon Saturday. Noon Saturday arrives, again— no call. So I go down to the dealership at around 4pm. I ran into Henry, told him the story— he clicks a couple keys on the computer, and it turns it my car is ready. I for my car because I went to the dealership and didn’t wait for manny— who for a second time, was not going to hold to the schedule he promised. I’m. Not one to write these sorts of negative feedback emails, but the total lack of acknowledgment from Manny of the inconvenience he caused me, the lack of an apology, the sloppy nature of his overall service was just a bit too much to ignore. I’m not saying he should be fired or anything— but this certainly should be addressed with him. Henry on the other hand, is always great. He was my service advisor on another visit — and he was absolute perfection then, as he was this time. He is to be commended. More
by kyledt
November 08, 2020
Unsatisfactory!!! Lack of communication from my service advisor, unclear instructions when picking up my car & the reason the car was being serviced still exist. Terrible advisor, unclear instructions when picking up my car & the reason the car was being serviced still exist. Terrible More
by GOHGHER
Employees Worked With
Vanessa Vazquez
November 07, 2020
This is my first time doing a car maintenance here .Service is very good. I am very happy with my BMW X4 . Thanks again Gilbert pogosyan and Francisco Perez. .Service is very good. I am very happy with my BMW X4 . Thanks again Gilbert pogosyan and Francisco Perez. More
by Anh Nguyen
Employees Worked With
Gilbert Pogosyan
