Pacific BMW

First service visit went great. My service agent Gilbert took care of all my requests and I was very satisfied with the visit. This was my first time to Pacific BMW and I will be goi My service agent Gilbert took care of all my requests and I was very satisfied with the visit. This was my first time to Pacific BMW and I will be going back in the future if I have any issues with my vehicle. Thank you to Gary and Gilbert for making sure all my service requests and questions were handled. They were very nice and took care of all my service needs. More

Yes the entire team and experience was seamless from the start to the finish of the service appt. everyone was professional and thorough I appreciate the video of the service check plus the safety measures start to the finish of the service appt. everyone was professional and thorough I appreciate the video of the service check plus the safety measures to limit the spread of coronavirus too. More

Highly professional, accommodating service; immediate attention when I drove my car in; loaner car availability, good communication with the service agent Marco. At the time of pick-up, my car was clean attention when I drove my car in; loaner car availability, good communication with the service agent Marco. At the time of pick-up, my car was clean and waiting for me More

great service fast and efficient despite the current situation and reduced hours. did not charge me for standard oil and scope service despite being over 36k miles fast and efficient despite the current situation and reduced hours. did not charge me for standard oil and scope service despite being over 36k miles More

My experience with Pacific BMW was FANTASTIC, especially in the current environment. Specifically, Greg Poland, Sales Manager, was fabulous to work with. This was my second lease with Pacific BMW. Greg mad in the current environment. Specifically, Greg Poland, Sales Manager, was fabulous to work with. This was my second lease with Pacific BMW. Greg made everything so easy, I returned for my second lease three months later. I would definitely refer people to Greg Poland at Pacific BMW! More

My service advisor was great. I was very happy with my vehicle service. I will recommend others to PacificBMW. My Car was ready on time. vehicle service. I will recommend others to PacificBMW. My Car was ready on time. More

Issue was not fixed, scratches inside my car, before after pic shows, not happy at all I need someone to call me and fix this issues after pic shows, not happy at all I need someone to call me and fix this issues More

I rated experience as a 3 because of lack of update from my advisor. I dropped off my car 8am Friday due to a recall plus faulty seatbelt, replacing my front brake pads and wiper replacement. I texted my ad my advisor. I dropped off my car 8am Friday due to a recall plus faulty seatbelt, replacing my front brake pads and wiper replacement. I texted my advisor for a follow up but did not get a response. Had to call as it was after 3pm Friday. Only then did I find out that my car had to be kept for the weekend to await a part for my faulty seat belt! I had to make arrangements for a loaner. Thanks to Vanessa who was quick to respond and act, she was able to deliver loaner to my workplace half an hour before the dealership closed and before the end of my shift. I knew part was expected to arrive Tuesday. Again, no update until i texted after lunch to follow up. I read a text response sent to me after 3pm that my car was ready and that if I had a loaner It needs to be returned in 12 hours from time of message, which means loaner is due by 3 am the next day? Thankfully my work schedule is flexible as I had to drop everything so I had time to get gas, return loaner and pick up my car.with 20 minutes to spare before dealership closed. My advisor just “dismissed” me to wait outside where there was no place to sit. I waited over 15 minutes for my car outside the advisor office with all the car fumes and no chair. A couple of technicians asked me why I was waiting outside and one was kind enough to follow up with my advisor. My advisor could see me waiting outside and did not have any clients. He was just in conversation with other employees all this time. He did not even once come out to assure me that my car was coming or on its way. On a positive note, I was impressed with the video of my technician showing my car before service was started and explaining the work that was going to be done to my car. More

Unresponsive I purchased a vehicle and had it shipped to me. I have asked multiple times for the second key, the owners manuals, and my copies of all of the paper I purchased a vehicle and had it shipped to me. I have asked multiple times for the second key, the owners manuals, and my copies of all of the paperwork. They have not responded. I understand that Covid-19 has imposed restrictions on all of us, but not on returning any of the phone, email or text messages. For a $100,000 purchase I expect better. More

My service rep manny was great. However, many employees were not following proper guidelines during COVID. While they had signs all over that everyone must wear masks, it was not being enforced. It was not were not following proper guidelines during COVID. While they had signs all over that everyone must wear masks, it was not being enforced. It was noticeable that customers were not wearing masks themselves. Additionally there were numerous employees wearing masks over the mouth, but not covering their nose, which defeats the entire purpose. I expected better. Additionally, I was promised a certain type of vehicle as a loaner and with out addressed the promise, I was provided the exact opposite. More