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Rafy Hatamian
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49 Reviews
49 Reviews
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49 Reviews of Rafy Hatamian
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March 01, 2024
Rafy provided Amazing service and very knowledgeable regarding my purchase. Very grateful. Thank you for all your help regarding my purchase. Very grateful. Thank you for all your help More
by rcarrillo0131
Other Employees Tagged: Thomas Kamenos, Isam Ayoub
December 29, 2023
MARISELA A. , Sales Manager • Has a hard time being truthful and honest • Forgot an appointment she made with me • Would not make things right • Not willi , Sales Manager • Has a hard time being truthful and honest • Forgot an appointment she made with me • Would not make things right • Not willing to instruct others to make things right • Did not seem willing to problem solve to find answers • Did not seem to care about wanting to keep me as a new client CHRISTOPHER P., Asst. Sales Manager • Did not reply promptly to my emails • Did not seem willing to problem solve to find answers • Did not seem willing to make things right • Did not seem that needed or wanted my business as a new client BOB Shehab, Client Advisor • Did not reach out to me by EMAIL (not once) when he didn’t hear back from me after he had left me voicemails and text messages and I didn’t reply… PROBLEM#1: His phone, BOB S., and ONLY his phone at PACIFIC BMW was not connecting to my phone so I could receive his communications. He received MY voicemails and texts BUT I DID NOT receive ANY of his replies. At PACIFIC BMW, as I explained to Marisela, Christopher and Bob, I have NEVER had ANY phone and text communication PROBLEMS in the Service and Sales Departments for the last 5 YEARS…until with Bob Shehab’s phone on November 22 and the several days following…to this day NO ONE has helped me finalize the ANSWER TO: > WHY did this happen? > WHAT caused it ( just assumptions were made)? > WHO is going to make it right? I was the FIRST customer that requested a Test Drive on a car from the newly posted ONLINE AD on the evening of Novembers 17. I spent over 2 HOURS with Bob S., and 2 LONG conversations with Marisela making my interest VERY CLEAR…the car was SOLD when there was a PHONE PROBLEM. Finally, Marisela gave me a different number to text Bob S…. I asked him, “When the car sell?” His reply, “ IT DOESN’T MATTER WHEN IT WAS SOLD!” EVERYTHING that I experienced at Pacific BMW beginning with my phone call to MARISELA on November 17, 2023 until CHRISTOPHER P.’s last email to me on December 6, 2023 HAS MATTERED TO ME! This was my THIRD experience with PACIFIC BMW that has been DIFFICULT and DISCOURAGING! Glendale is my hometown. I worked for GUSD for 30+ years. I wanted to give this dealership my business. I willing to give them a third try for a better or even a great experience! It did NOT happen. The only thought I was left with is that PACIFIC BMW picks and chooses WHO THEY VALUE. I did NOT feel VALUED!!! More
by MARYANNAFRENCH
Other Employees Tagged: Nicholas Miles , Henry Burmayan
September 17, 2023
I have been dealing with them for the last ten years. I am very satisfied with the professionalism. I was disappointed with the low inventory available. I couldn't see the color I chose on any model I am very satisfied with the professionalism. I was disappointed with the low inventory available. I couldn't see the color I chose on any model ! More
by graziellab1
Other Employees Tagged: Lucy Garabed, Arthur Anjelian, Galo Mora
September 11, 2023
Great dealership and great service! This is my 4th car here and all my family comes here too! Armando, Rafy, Frank are all exceptional! Very professional, took their time and always This is my 4th car here and all my family comes here too! Armando, Rafy, Frank are all exceptional! Very professional, took their time and always make sure we leave happy! More
by mel
Other Employees Tagged: Armando Leyva, Edgar Oganesyan, Frank Maharajh
July 20, 2023
Always a great service along with knowledgeable staff. Ive been a costumer for a long time and highly recommend them. Ive been a costumer for a long time and highly recommend them. More
by T8825410
Other Employees Tagged: Thomas Kamenos, Ray Davtyan
July 05, 2023
Rafy and Ray are very easy to deal with. . no fuss and excellent service. We got our freebies too. Five Star ⭐️!! . no fuss and excellent service. We got our freebies too. Five Star ⭐️!! More
by scanicosa
Other Employees Tagged: Ray Davtyan, Galo Mora, Manuel Cruz
April 28, 2023
Pacific BMW Dealership is outstanding on all accounts. Mr. Hatamian is highly professional and knowledgeable. Mr. Hatamian is highly professional and knowledgeable. More
by SABIK28@HOTMAIL.COM
Other Employees Tagged: Thomas Kamenos
March 29, 2022
I had a number of issues with Pacific BMW. First, the dealership advertised the car’s specifications that it had a sunroof (based on the stock #). I came in to test drive it and it turns out i First, the dealership advertised the car’s specifications that it had a sunroof (based on the stock #). I came in to test drive it and it turns out it didn’t have the sunroof. Rafy wouldn’t lower the price to reflect this missing feature. Rafy said it was a just a mistake and if I didn’t want the car, that I could leave. Second, the car also had a chips on the bumper and Rafy said the car will be sold as is, and no price reduction would be given for those chips. Finally, Rafy said the dealership is too cheap to give us a free key chain for leasing the car. We did not get a key chain. (Keep in mind, I don’t care about the key chain. What I do care about is Rafy’s response and behavior.) These types of responses (above) are horrendous and BMW should be ashamed. I’m sure Rafy is a nice guy as he was nice at times, but in these examples, he was rude, demeaning, and unprofessional. I will not be coming back to Pacific BMW. I invite Pacific BMW to correct these wrongs. More
by arejwanoved
Other Employees Tagged: Thomas Kamenos , Soran Hawlery
