Pacific BMW | Page 270

Open Recall Service @ Home I got a call 2 days ago from Pacific BMW telling me that there were 2 open recalls (both fire risk) related to my car and they could send next morning I got a call 2 days ago from Pacific BMW telling me that there were 2 open recalls (both fire risk) related to my car and they could send next morning a technician to replace the faulty parts at my home. Of course, all free of charge. Next morning, Erick showed up and did the work (a few hours). Both the lady on the phone (sadly, I do not remember the name) and the technician were super polite and helpful. It was a really good customer experience. More

Danny Sarmiento was very helpful. He returns our call and messages. Although he was out sick for almost two weeks, he manage to communicate with us. messages. Although he was out sick for almost two weeks, he manage to communicate with us. More

Service man was professional and efficient. They came to my home since I didn’t want to go in since we were in Shelter in mode. my home since I didn’t want to go in since we were in Shelter in mode. More

Everything was great! Narek greeted us at the car and immediately got to work. We wanted to take a look at some newer models while we waited and he took us inside where Raffi greeted us and took over. He immediately got to work. We wanted to take a look at some newer models while we waited and he took us inside where Raffi greeted us and took over. He showed us the model that we were interested in right away and answered all of our questions. He also followed up with a call later in the day. More

They never wash my car very well! The oil change was good to get but my favorite part of taking my lease in for service is they wash it for you. When I was with Lexus my car would come The oil change was good to get but my favorite part of taking my lease in for service is they wash it for you. When I was with Lexus my car would come out looking SPOTLESS. Twice now with BMW it seems they just give it a really quick rinse, and the interior was vacuumed but no surfaces were even wiped down! More

Help me on time . As usual I love the service, and quality of work . Enjoy working with GILBERT very professional . Also Daniell from the rental department very very As usual I love the service, and quality of work . Enjoy working with GILBERT very professional . Also Daniell from the rental department very very professional. U Gus are the best in the service . More

Henry was great as he always is when I bring my car in for service and he pays attention to detail and he is personable and professional for service and he pays attention to detail and he is personable and professional More

Pleasure working with Manny, Always very Respectful of my time and Professional. Pacific BMW really knows how to take care of their customers. Thank you! time and Professional. Pacific BMW really knows how to take care of their customers. Thank you! More

Service Advisor Amie Gasabyan is very helpful and has a great sense of responsibility to her client. She is an asset to your Pacific BMW. I'm happy to have her to help me. great sense of responsibility to her client. She is an asset to your Pacific BMW. I'm happy to have her to help me. More

I expected better service from Pacific BMW. From the staring point everything was so rushed . Courtesy wasn’t really there from advisor; explanation of all services Were not given. Advisor asked to sig staring point everything was so rushed . Courtesy wasn’t really there from advisor; explanation of all services Were not given. Advisor asked to sign the documents without explaining was was done to the vehicle. They say they changed a tire. When I got my car back, the wheel had all the emergency glue all over, which means they did not care about appearance of my car and the area where they work. More