Pacific BMW

Gilbert Pogosyan’s THE BEST Gilbert my service advisor not only took care of providing me with a loaner car before my scheduled appt but was also very professional and kept me in Gilbert my service advisor not only took care of providing me with a loaner car before my scheduled appt but was also very professional and kept me informed about the status of my car. Pacific BMW Service and Gilbert exceeded my expectation. Thank you More

Terrible Went in for a warranty service and told me that it’s normal for my engine to consume that much oil when there was a class action for it. The advisor n Went in for a warranty service and told me that it’s normal for my engine to consume that much oil when there was a class action for it. The advisor never looked at the class action so I ended up going to another dealer and they took in my car and advised me what is needed to be done under the class action, with explanation! I never received this explanation from Pacific BMW, let alone receiving a call back or text back from the advisors Amy or Henry. Never going back nor recommending this dealer even if you paid me More

Excellent customer service! All the staff was very attentive and friendly. Will highly recommend this dealership. Will probably return in the future. Overall customer service! All the staff was very attentive and friendly. Will highly recommend this dealership. Will probably return in the future. Overall experience was great! More

Returning Client Purchase The sales and service experience at Pacific BMW is unparalleled and largely influenced our decision to return for another purchase. We always feel wel The sales and service experience at Pacific BMW is unparalleled and largely influenced our decision to return for another purchase. We always feel welcomed by the professional and well-informed staff. There is never any pressure to make any purchase decisions and they honor the numbers, none of the bait and switch tactics other dealers employ. The dealership and staff appreciate and reward client loyalty. When the time comes again, we will return to Pacific BMW and our trusted sales advisors. In the meantime, they will continue to service our vehicle. Thank you to all the staff we worked with during this purchase, our previous purchase, and in every maintenance encounter in between. More

Above and beyond I went for an oil change and 2 tires. But I needed to replace all 4 tires. Amie explain to me what I needed and she was very nice and helpful. I would I went for an oil change and 2 tires. But I needed to replace all 4 tires. Amie explain to me what I needed and she was very nice and helpful. I would recommend her to anyone. More

Recall service My experience with pacific Bmw has been great! And I still think they are good, just my recent trip to recall service with Marco was awful! After My experience with pacific Bmw has been great! And I still think they are good, just my recent trip to recall service with Marco was awful! After he took me to the office, no eye contact or nothing . Just sly the paper to me (didn’t say nothing.) I assume it need signature so I asked where to sign and still not a word just point the finger at the bottom, even that he didn’t point right at that he just point the finger. When finally he speak to me asked me if I need Uber and I said no and he was stared at me and hand me the paper without saying anything. Then I realize we are done so I came out of his office. Very unpleasant I didn’t understand why because last two oily change experience with service representatives was great (even though 2nd trip was just ok compared to the first time) Everyone in pacific Bmw are very friendly and helpful More

Good. Paul was great. Feel like I got a great deal on a great car. I hate shopping for cars, but I walked away feeling good about the experience. Paul was great. Feel like I got a great deal on a great car. I hate shopping for cars, but I walked away feeling good about the experience. More

Bad service, worst place ever been Took the car for light programming and they lie About fixing it and charge me 200.00 for doing nothing to the car and left my car worst and on top the Took the car for light programming and they lie About fixing it and charge me 200.00 for doing nothing to the car and left my car worst and on top they broke my car key without telling me, left it without parts when the lights were pull, they also put old parts in my car and they kept the originals from my bmw. It took me more than 4-5 times to be able to talk to the manager (EDGAR) In which he is does not have the aptitude to be a manager. The manger from the tech was supposed to follow up on my missing parts never call me, I’m never taking my car here ever again, bad service, bad people, and most of all untrustworthy place!!! More

Service By far the best service I have received. I have been to 4 other dealers and this one has been the most helpful. Steve is a very helpful every time I a By far the best service I have received. I have been to 4 other dealers and this one has been the most helpful. Steve is a very helpful every time I am there. It is my first time dealing with Galo but very quick to update me as to how my vehicle was doing and very kind. More

" Not Very Warm But Not Too Cold Either." It gets the JOB DONE and thats what matters, caused all consumers wanted is to have a SAFE and RELIABLE machine when driving on a busy street of Los A It gets the JOB DONE and thats what matters, caused all consumers wanted is to have a SAFE and RELIABLE machine when driving on a busy street of Los Angeles including myself. More