Pacific BMW

I had a really good experience with this dealership. They were very helpful answering all my questions. I never felt pressured to buy a car or to make a decision right away. I felt really at ease and now I'm were very helpful answering all my questions. I never felt pressured to buy a car or to make a decision right away. I felt really at ease and now I'm totally happy with my new BMW! I'll definitely be back for my next car. More

I had a very positive experience at pacific bmw when I decided to buy my first bmw. The salesperson was extremely upfront and honest regarding my questions and concerns. Even when my car needed to be se decided to buy my first bmw. The salesperson was extremely upfront and honest regarding my questions and concerns. Even when my car needed to be serviced, the entire process was very smooth and I received a loaner car without any hassle. I look forward to my next car purchase at this dealership. More

great service. got a loaner without an appointment in one day. i thought their pricing is okay and not too bad and got a free car wash too. All bmw service depts are pretty expensive to start with. I als day. i thought their pricing is okay and not too bad and got a free car wash too. All bmw service depts are pretty expensive to start with. I also test drove 5 different cars and love the new building but parking is tough to find around brand blvd. area. More

I found the level of service and knowledge of the salesman to be fantastic. Everyone was so helpful and made the overall experience very enjoyable. salesman to be fantastic. Everyone was so helpful and made the overall experience very enjoyable. More

These people will cheat you - don't take your car to this dealership. Warranty work they said was done - was not done. After taking my car to the dealership for regular maintenance and warranty work, new pr dealership. Warranty work they said was done - was not done. After taking my car to the dealership for regular maintenance and warranty work, new problems -5 months later made me take it to another dealership. The work that Pacific BMW certified was done, was never done (replace cracked boot casings, replace brakes, rotors). I took my car to another dealer 5 months later and found out that they never did the work they said they did (and probaly charged BMW for). More

This dealership is a straight-up CRIMINAL operation. DO NOT go to them. Go to Beverly Hills, they're the best, even though it's three times the distance from me. Pacific BMW is notorious for being dishon NOT go to them. Go to Beverly Hills, they're the best, even though it's three times the distance from me. Pacific BMW is notorious for being dishonest, lying and cheating you EVEN IF you have a warranty. More

blew a water line and had it towed to the dealer - they tried to tell me numerous items were reqired to make the repairs and I new thay were not necessary (I have worked on cars for many years). It felt li tried to tell me numerous items were reqired to make the repairs and I new thay were not necessary (I have worked on cars for many years). It felt like the sale person was working on commissions, so the more they sold me the more they made. Called the manager and their assistant returned the call. I could not speak to the manager and the assistant defended the employees and tried to make me be at fault. More

Absolute horror show. Terrible follow through. Absolutely unresponsive. They will give you the run around until you drop from exhaustion. They made my wife cry. unresponsive. They will give you the run around until you drop from exhaustion. They made my wife cry. More

I ordered an fairly loaded E90 330i in late Sep 05 via the internet dept. The 1k above invoice quote seemed reasonable for SoCal (and 1k under CarsDirect at the time.) I changed my mind during the wait to the internet dept. The 1k above invoice quote seemed reasonable for SoCal (and 1k under CarsDirect at the time.) I changed my mind during the wait to add PP and changed the color twice, which they handled with no hassles (their numbers matched mine.) At delivery in early December, my CA (Greg) called to let me know he would be unable to be there due to medical leave and that another CA (Hanry) would handle delivery/orientation. Delivery went smoothly and Hanry's vehicle orientation was helpful. In the F&I office, they did not try to sell me any extras like 'protection packages' or extended warranties, saying "we don't believe in that stuff." The general sales manager added floor mats just before delivery when I asked for them. Received a key chain, tire pressure gauge, and full tank of gas. Overall, the internet buying experience at this dealership was hassle-free and no-nonsense. I haven't had any dealings with their service department so I can't comment on that. More

Criminals (fraud). Always have to wait after setting an appointment. Charged me for a warranty repair, which they were then re-embursed from BMW NA (fraud). Never refunded me. Worst waiting room, ever (yo appointment. Charged me for a warranty repair, which they were then re-embursed from BMW NA (fraud). Never refunded me. Worst waiting room, ever (you'll get to know it intimately). Chaotic, cramped business area. Never have cars ready on time. Usually 1 or 2 days late. Never let me have a loaner (I paid $62k to them for my M3). Horrible place. Work done is sub-par. Scratched interior door parts, dirty floor mats. Left off the power steering cap and charged me $25 for a new one! Don't let them "was" your car. Mine was returned half-washed with dirty-rag swirl marks everywhere. They must use dirty rags and a garden hose out back. I bought an '04 M3 from them, but don't let them service your BMW!! Let my experience save you so headaches/lawsuits. More