Pacific BMW

Everyone was friendly and professional. Manny was patient and answered my questions about my x5 thoroughly. Overall a great experience. Manny was patient and answered my questions about my x5 thoroughly. Overall a great experience. More

Henry is a very reliable service representative. He communicates well by providing me my car's status. He made sure my loaner car is ready when I arrived at the dealership. He communicates well by providing me my car's status. He made sure my loaner car is ready when I arrived at the dealership. More

Amie is fabulous ~ excellent customer service . .. quick response ... detailed and always friendly ... Thank you very much .. quick response ... detailed and always friendly ... Thank you very much More

I was very surprised by the fact that the $245 inspection fee is not deducted from the service fee. The definition of gouging, in my humble opinion. fee is not deducted from the service fee. The definition of gouging, in my humble opinion. More

We’ve been going to them for service for couple of years so far we didn’t have any problem, everything is grate, keep up the good work. so far we didn’t have any problem, everything is grate, keep up the good work. More

Henry Burmayan was great during the service evaluation of my car and ultimately completion of work required. The dilemma is the inability to cover the work that needed that was communicated multiple times d my car and ultimately completion of work required. The dilemma is the inability to cover the work that needed that was communicated multiple times during previous visits prior to mileage hitting 3K miles over 50K (warranty) and not honoring warranty repair. I am highly disappointed in the unwillingness to work with long time customer as I have been leasing for 9 years and finally purchase a CPO M car for another 3 years. BMW quality of service has been dramatically dropping. I am not the only person to speak to this issue with Pacific BMW as I have many friends, family, and online reviews highlighting this drop of customer care. Hopefully this changes, or I will not be visiting Pacific BMW or BMW of North America for future cars. It's a shame. More

Awful service department. They took 2 and half hours for a simple oil change and vehicle check, I was waiting at the dealership; they knew this. Yet I was never notified my ca They took 2 and half hours for a simple oil change and vehicle check, I was waiting at the dealership; they knew this. Yet I was never notified my car was ready (if it was even ready earlier). No text my car was ready. Advisor was nowhere to be found when I inquired about the status of my vehicle. Likewise, settings were changed on my car for reasons I still have no clue as to why. When I first arrived at 8am they were already backed up and disorganized. Took at least 20 minutes until service advisor appeared and checked me in. Just an all around clown show at Pacific BWM’s service department. More

The team was great, even getting us in at the end of the day while we were waiting on my husbands new car. Amie was amazing- truly cares about her customers, even looking up a close retailer to assist us wh day while we were waiting on my husbands new car. Amie was amazing- truly cares about her customers, even looking up a close retailer to assist us while we were in town. More

Venessa is very friendly and knowledgeable, makes you feel very important when you sit down with her to do business feel very important when you sit down with her to do business More

Manny was very professional and accommodating during the service process. I had a good experience with my service visit. service process. I had a good experience with my service visit. More