Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Pacific BMW
Glendale, CA
3,764 Reviews
Since 1982, our family owned dealership has been serving customers in the Glendale area. We love working in SoCal, and we want to help you get into your next BMW or pre-owned vehicle. Our friendly staff is always upfront and honest with you. We want you to have a transparent car buying experience whether you are shopping in our Glendale dealership or if you are simply browsing online. We will show you where our numbers come from, and we will tell you everything that you want to know about the car buying process.
This team believes that the customer is always right. They want to help you through every part of the car buying process, and they are always ready to provide you with individual attention so that you get a car shopping experience that is custom tailored to you. It is this attention to our customers that allows us to attract people from all across Los Angeles County, Orange County, and the rest of SoCal. So if you are from Los Angeles, Alhambra, Beverly Hills, Burbank, Pasadena, or any of the surrounding areas, you should come down to Pacific BMW and see everything that we can do for you.
BMW is different from the other cars out there. These are driver’s cars. Vehicles that always deliver when it comes to performance, handling, and luxury. This is what a car was meant to be. If you want to see what’s so special about a BMW, we would be happy to show you right where in Glendale. We have a complete inventory of BMW vehicles including models like 3 Series, 5 Series, 7 Series, X5, X3, and more. You can test drive any one of these models right here or you can browse through them all online and do all your research right on our website. We are always happy to help your customer find the ideal vehicle. You can even shop by color.
We realize that sometimes the ideal vehicle isn’t new. Sometimes you need a pre-owned vehicle. We have a variety of manufactures in our used inventory, but a vast majority of the vehicles we offer our BMW vehicles. Not only do we have a huge selection, but many of our used BMW models are Certified Pre-owned. We also have a full selection of Factory Demo vehicles. If you want a BMW, whether it’s new, used, or even certified, Pacific BMW is the best place to start.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,764 reviews
June 09, 2023
Resolved a frustrating issue with my car. Always great service, friendly and helpful at Pacific BMW (sales and service)! Always great service, friendly and helpful at Pacific BMW (sales and service)! More
by geo0
Verified CustomerEmployees Worked With
Helpful June 09, 2023
My service rep. Vanessa was amazing. My maintenance warranty had run out, I wasn’t alllowed to renew, this seems very harsh, specially since no attempts to contact m Vanessa was amazing. My maintenance warranty had run out, I wasn’t alllowed to renew, this seems very harsh, specially since no attempts to contact me was made on behalf of BMW More
by Tony
Employees Worked With
Vanessa
June 08, 2023
professional service and good and nice employees specially thanks to Amie Gasabyan she was the most helpful specially thanks to Amie Gasabyan she was the most helpful More
by sargsyan2003
Employees Worked With
June 08, 2023
Galo Mora was very helpful and explained alternative service possibilities for the Z4. All the staff at Pacific were engaging and ready to assist. service possibilities for the Z4. All the staff at Pacific were engaging and ready to assist. More
by lefaver
Employees Worked With
June 07, 2023
Always excellent. I only go to Pacific because of the quality and care of the dealership. I only go to Pacific because of the quality and care of the dealership. More
by CAMKING0
Employees Worked With
June 07, 2023
First, were sold a warranty by the dealership. When we went to use it for the first time, it covered less than 10% of the repair costs. Dealership should have sold us a BMW warranty. Waste of mo When we went to use it for the first time, it covered less than 10% of the repair costs. Dealership should have sold us a BMW warranty. Waste of money or more likely a scam. Second, the dealership had the car for four days to just replace an axel boot, replace a coolant tank that leaked and an oil change. Five minutes out of the garage the front wheel almost came off. According to service manager, the axel is bent. How bad does a screw up have to be in order to bend an axel. We spent 3K on repairs and we are worse off than before we went there. Third, we were charged to replace a leaking coolant tank on a car with 16k miles. This is a known issue with all F90 models. Why didn't BMW replace this for free as it is a known issue. No answer to this question from the service advisor. Summarizing, this is an incompetent dealership that doesn't give two cents about doing "the right thing" or customer service. My new mission is to post my bad experience about this dealer on every forum, every social media platform and spread the news to avoid this business. More
by topologyguy
Employees Worked With
don't know all the names but advisor was Patrosian. She was polite.
June 07, 2023
I love taking ny car for service to bmw at glendale. Good costumer service, and fast. Good costumer service, and fast. More
by angie_2
Employees Worked With
June 07, 2023
Worked with Service Advisor Manny Cruz to drop my car off for scheduled maintenance as my SA, Marco Fausto, was off that day. Manny was great to work with and the service team provided a nice video showing for scheduled maintenance as my SA, Marco Fausto, was off that day. Manny was great to work with and the service team provided a nice video showing my car and the work they were going to perform. Got it all completed as scheduled and I picked it up quickly, all washed and ready, from Marco the following day. More
by BMWM3C
June 07, 2023
Thanks to Amie I always come back to Pacific BMW. Everything is always perfect. A++++ every time Everything is always perfect. A++++ every time More
by TOMASYAN
Employees Worked With
Other Employees :
Gilbert Pogosyan, Henry Burmayan
