Pacific BMW - Service Center

Service was handled professionally and efficiently. Process to obtain a loaner was painless. Benjamin was very attentive and seemed to care about providing excellent service Process to obtain a loaner was painless. Benjamin was very attentive and seemed to care about providing excellent service More

Everyone was very nice and coffe and waiting room were well kept. I do think people would do more work at service departments if prices were better. Quoted $250 for manual transmission fluid changes is to well kept. I do think people would do more work at service departments if prices were better. Quoted $250 for manual transmission fluid changes is too much. Takes less time than $99 oil change and less parts. More

PacificBMW did a great job servicing my car and I got it back soon, as promised. The car was very clean and shiny with their free car wash. The loaner they provided to me was awesome, a M340i convertible. I back soon, as promised. The car was very clean and shiny with their free car wash. The loaner they provided to me was awesome, a M340i convertible. I highly recommend Pacific BMW service department. More

I had a contract for 4 oil changes and when I brought my car in for my second oil change after 11 months since last time, I was given a hard time because I came in earlier than 12 months. It's been 11 mont car in for my second oil change after 11 months since last time, I was given a hard time because I came in earlier than 12 months. It's been 11 months since last oil change and I was planning on a long distance trip soon... Why all that back and forth and I finally got the approval after 30 minutes of unnecessary discussions. Also, my car was returned without a simple car wash (Which is a usual routine)!!! EXTREMELY DISAPPOINTED! More

The ease of scheduling a service/with a loaner car is exceptional! 5 stars all around! exceptional! 5 stars all around! More

The Pacific BMW employees are always friendly and helpful, appointments are readily available, and the facility is always clean helpful, appointments are readily available, and the facility is always clean More

Great dealership with great service and good customer service except car rental person she wasn’t professional but rest of them are professional service except car rental person she wasn’t professional but rest of them are professional More

I had recently brought my 2018 530e for a 4 point alignment and bought 2 new front tires, less than a month I noticed that the front left was making a howling noise between 45-55mph. So I brought it alignment and bought 2 new front tires, less than a month I noticed that the front left was making a howling noise between 45-55mph. So I brought it in early at 7:30am and if I didn't make the call later that afternoon to check the status and this was 3:30pm haven't even started to check the car and the service writer (Amie) tells off the call that I need the bearings replaced without checking the car. all she needed to do was to check the balancing on the tire and alignment if it was done correctly. Pacific BMW will not even warranty the work you have done with in less than a month. More

Never heard back from Manny about tire quote. Left several messages this week. No call back. Left several messages this week. No call back. More

Jesus was great, I’ve worked with him before and I’ve had nothing but a great experience with him and Pacific BMW. nothing but a great experience with him and Pacific BMW. More