Pacific BMW - Service Center

Gilbert was friendly and easy to work with. I liked the texting feature for status updates on my car when it is in service. I also liked that I was sent a video of my car’s inspection so that I could see w texting feature for status updates on my car when it is in service. I also liked that I was sent a video of my car’s inspection so that I could see what the issues were. More

Gilbert is always a super helpful service advisor. I had to leave in a hurry and he made sure I had my car on time. to leave in a hurry and he made sure I had my car on time. More

Showed up 2 minutes early to my appointment. Was still within my extended warranty period and was given a $700 quote for a scheduled maintenance. I asked them to check my warranty period and they returned within my extended warranty period and was given a $700 quote for a scheduled maintenance. I asked them to check my warranty period and they returned with the info that my warranty period is expired. I left to return home to check my documents, called back to confirm I did still have warranty and the lady apologized and saw I did. I had to drive back to drop off the car. It needed a special part so it stayed overnight. When I picked up the car, the mileage was 10 higher than when dropped off. I’ve asked for a reason why the car would need to be driven at all for a standard service, no diagnostics and haven’t heard back. Frustrating because this is the closest BMW to my house but won’t be returning. More

Galo is very and accommodating. He always helps me a lot with my service. its easy to make an appointment. Very helpful and makes sure customer is happy and satisfied. with my service. its easy to make an appointment. Very helpful and makes sure customer is happy and satisfied. More

The service is has always been excellent at pacific bmw. Galo was attentive and listened to my concerns. He was able to provide me a nice loaner. The repairs were done perfectly. Galo was attentive and listened to my concerns. He was able to provide me a nice loaner. The repairs were done perfectly. More

I am very happy the way I get greeted in the service department always professional. I will definitely recommend BMW to my friends and family. department always professional. I will definitely recommend BMW to my friends and family. More

The service a got yesterday was superior, quick and efficient. I was really impressed, treated with kindness is always a plus. I left very satisfied. efficient. I was really impressed, treated with kindness is always a plus. I left very satisfied. More

Expected the car to be serviced in a few hours but it took another day and no update returned call the first day. Otherwise everything went ok. took another day and no update returned call the first day. Otherwise everything went ok. More

came in for a manufacturing error that was harming my car and it was an easy fix and they refused to fix it fighting with me saying it is not their fault and i have to do pay to fix the breaks on a lease car and it was an easy fix and they refused to fix it fighting with me saying it is not their fault and i have to do pay to fix the breaks on a lease car. so much for luxury experience More

By far the greatest service rep Ever deal with Took care of all my issues and was in constant contact to make sure if anything else was needed great job I’m very happy with Vanessa Vazquez for my BMW servi of all my issues and was in constant contact to make sure if anything else was needed great job I’m very happy with Vanessa Vazquez for my BMW service needs 👍👍 More