Pacific BMW - Service Center

MARISELA A. , Sales Manager • Has a hard time being truthful and honest • Forgot an appointment she made with me • Would not make things right • Not willi , Sales Manager • Has a hard time being truthful and honest • Forgot an appointment she made with me • Would not make things right • Not willing to instruct others to make things right • Did not seem willing to problem solve to find answers • Did not seem to care about wanting to keep me as a new client CHRISTOPHER P., Asst. Sales Manager • Did not reply promptly to my emails • Did not seem willing to problem solve to find answers • Did not seem willing to make things right • Did not seem that needed or wanted my business as a new client BOB Shehab, Client Advisor • Did not reach out to me by EMAIL (not once) when he didn’t hear back from me after he had left me voicemails and text messages and I didn’t reply… PROBLEM#1: His phone, BOB S., and ONLY his phone at PACIFIC BMW was not connecting to my phone so I could receive his communications. He received MY voicemails and texts BUT I DID NOT receive ANY of his replies. At PACIFIC BMW, as I explained to Marisela, Christopher and Bob, I have NEVER had ANY phone and text communication PROBLEMS in the Service and Sales Departments for the last 5 YEARS…until with Bob Shehab’s phone on November 22 and the several days following…to this day NO ONE has helped me finalize the ANSWER TO: > WHY did this happen? > WHAT caused it ( just assumptions were made)? > WHO is going to make it right? I was the FIRST customer that requested a Test Drive on a car from the newly posted ONLINE AD on the evening of Novembers 17. I spent over 2 HOURS with Bob S., and 2 LONG conversations with Marisela making my interest VERY CLEAR…the car was SOLD when there was a PHONE PROBLEM. Finally, Marisela gave me a different number to text Bob S…. I asked him, “When the car sell?” His reply, “ IT DOESN’T MATTER WHEN IT WAS SOLD!” EVERYTHING that I experienced at Pacific BMW beginning with my phone call to MARISELA on November 17, 2023 until CHRISTOPHER P.’s last email to me on December 6, 2023 HAS MATTERED TO ME! This was my THIRD experience with PACIFIC BMW that has been DIFFICULT and DISCOURAGING! Glendale is my hometown. I worked for GUSD for 30+ years. I wanted to give this dealership my business. I willing to give them a third try for a better or even a great experience! It did NOT happen. The only thought I was left with is that PACIFIC BMW picks and chooses WHO THEY VALUE. I did NOT feel VALUED!!! More

Top service , friendly , loaner car was perfect overall everything is perfect and on time I give 10 everything is perfect and on time I give 10 More

I was very happy with the service provided by Marco at Pacific BMW. I was provided with a current model BMW while my car was being serviced, and the maintenance was finished in a reasonable amount of tim Pacific BMW. I was provided with a current model BMW while my car was being serviced, and the maintenance was finished in a reasonable amount of time. More

Waited over 40 minutes for my car to be brought out despite arriving after text notification my vehicle was ready for pick up. despite arriving after text notification my vehicle was ready for pick up. More

They have an excellent system to service cars. Providing transportation while you wait is a great bonus. Everyone was consistently courteous and professional. I would make the drive to the dealers Providing transportation while you wait is a great bonus. Everyone was consistently courteous and professional. I would make the drive to the dealership for future service. More

Very happy with this dealer. Great service. Recommend this dealer to anyone that has interest in BMW Great service. Recommend this dealer to anyone that has interest in BMW More

Affective communication and efficient management with the staff .. felt well taken care of …highly recommend staff .. felt well taken care of …highly recommend More

Excellent Service - professional staff - friendly environment. Knowledgeable team. Very positive experience in getting my car serviced. environment. Knowledgeable team. Very positive experience in getting my car serviced. More

Not happy with the service. They told me the car is ready. But when I went there the car was not ready o had to wait an hour until they can bring the car. Horrible They told me the car is ready. But when I went there the car was not ready o had to wait an hour until they can bring the car. Horrible More

Good quality, attitude, and efficiency! Mr. Mauricio Alvarenga is very responsible, at I am satisfied this service very much! Mr. Mauricio Alvarenga is very responsible, at I am satisfied this service very much! More