Pacific BMW - Service Center

Service writer rental and how quickly my car got fixed It was a great as usual from my appointment timing and untill I picked up the car especially my service writer his name is narek. It was a great as usual from my appointment timing and untill I picked up the car especially my service writer his name is narek. More

Problem with lift gate on my wagon. Fine service, and apparently fixing my 328i Wagon's lift gate (it would open on its own without me doing anything -- often over night). The wait time Fine service, and apparently fixing my 328i Wagon's lift gate (it would open on its own without me doing anything -- often over night). The wait time for drop off and pick up is quite long...nearly an hour both times. Pretty ridiculous to wait so long simply dropping off a vehicle and then waiting for the loaner...which I could see parked right in front of me. More

Great customer service He didn’t make me wait for a long time he sent me a text to see what was going on with the car , he is really good at what he does.. exelent experienc He didn’t make me wait for a long time he sent me a text to see what was going on with the car , he is really good at what he does.. exelent experience.. More

Annual Service The facility is very busy and needs to plan for this better. My appointment was at 10:45 am and I got out with a Loaner (that was covered in dirt both The facility is very busy and needs to plan for this better. My appointment was at 10:45 am and I got out with a Loaner (that was covered in dirt both inside and outside) at 12:15 pm - waiting an hour and a half is bit too long. My service advisor stayed continuously in touch with me which I appreciate and did her best to make this as smooth as possible. More

Routine Service Hi Service Adviser Danny is very attentive and professional. I have been coming to this dealership for years and am very happy with their customer ser Hi Service Adviser Danny is very attentive and professional. I have been coming to this dealership for years and am very happy with their customer service. More

Excellent Service was fast and easy. Complimentary Uber rides are a great idea. Danny is excellent. A little hard to exit from the service center due to cars co Service was fast and easy. Complimentary Uber rides are a great idea. Danny is excellent. A little hard to exit from the service center due to cars coming in for service at the same time cars are finished. Thanks More

Organized Inefficiency It took 2 and 1/2 hours to change the oil! But it was all very well choreographed. After purchasing my car just over a year ago I thought Pacific B It took 2 and 1/2 hours to change the oil! But it was all very well choreographed. After purchasing my car just over a year ago I thought Pacific BMW was the most outstanding dealership I had experienced. With each visit my opinion gets lower. There is an indifference about the service and support group. Pacific is very good at telling the customer what they will not do. When I first went there for the explanation of how the systems work on the car, I spent one hour waiting while they washed the dam car. Then and only then did the tecnincation start, despite my request to start earlier. I would have gladly pay $20 to have it washed elsewhere. My password to access my account at Pacific website was not working. I called and was told that someone would call. And they did a day later and the form the voicemail it was clearly an imposition and a request not worth their time. So I don't use the site. I am sure if I have have called back it would have been the NO NO NO, in that special disparaging tone. During my two service appointments I can see that the people I interact with are well trained in placating the customer, and deflecting any comments with boilerplate response. I don't blame them. It is clearly the culture that Pacific has cultivated. If I question several ways, and am presisitenan I can get answers. The alarm that goes off everytime I start the car telling me not to use the "backup camera soley..." is so annoying I would seriously consider not buying another BMW. When asked about it, the standard Pacific respinose. No.. and NO and No in the most deprecating fashion. I don't want my speakers to make engine noise. Yes, that same response. "you are mealy a dumb BMW owner and you should know that Pacific is not going do anything that we don't deem necessary" Was having my wife's car serviced a few blocks away. Stopped in to schedule a service. Sorry sir, can't do that, you must call in. (She does no drive a BMW. After the purchase experience we were going to switch her to a BMS. Probably not now.) As it turn out, you are an just like the rest but more organized and diligent. Once the sale is done the customer will do it as you say! NO exceptions! But with a smile. I pity the poor soul that buys a BMW without every extended maintenance option possible. They appear to be your target prey. More

Terrible Scratched my car. Cant be trusted to wash. Will never return her ever again. I have the worst luck with dealer service taking care of my car. Scratched my car. Cant be trusted to wash. Will never return her ever again. I have the worst luck with dealer service taking care of my car. More

10000 mile service The team way very helpful and provided very good service. My only concern was that the tires were not rotated as part of the 10,000 miles service. I s The team way very helpful and provided very good service. My only concern was that the tires were not rotated as part of the 10,000 miles service. I sent a follow up text about it, but I never got a response. More

Great It takes very few time to finish the regular maintainence and also fixes my other two car problems. Highly recommend to come to pacific bmw. It takes very few time to finish the regular maintainence and also fixes my other two car problems. Highly recommend to come to pacific bmw. More