Pacific BMW - Service Center

Review: Tire Change Hi, I've had wonderful experiences with this BMW's service center for a LONG time. This review is limited to my most recent experience. All of the Hi, I've had wonderful experiences with this BMW's service center for a LONG time. This review is limited to my most recent experience. All of the staff are incredibly friendly and I will continue to go there. However, since they ask you to review every time you visit this review will cover ONLY this particular visit. My tire had a nail in it so I took it in at 730 (walk-in basis) to get the tire changed before work. They were able to get it changed before noon which was great. However, two problems that really put me off. One was they didn't honor a coupon that they themselves (this particular dealer...Pacific BMW) sent to my inbox. It was only 15% so I was baffled that I even had to have a discussion about using the coupon, a) because THEY sent it to me and b) it wasn't a big discount especially since it was only on a tire change. They claimed it didn't cover tire changes even though the coupon itself said it covered "any one service of your choice" before 12/20/19. Clearly a tire change fits the description of a service completed at a bmw "service center". Second the staff's handling of the matter wasn't terrible but wasn't optimal. They refused to honor it and after a brief discussion on the irrationality of their decision given the facts they rejected applying the coupon. Hope this is helpful feedback. Again, this will not stop me from going back...it was minor and mildly unpleasant experience. Corey More

Manny is the man. Manny is always on point. Very professional and helpful every time I have worked with him. Loaners are a key and usually available for customers. Manny is always on point. Very professional and helpful every time I have worked with him. Loaners are a key and usually available for customers. More

it was fast and convenient the service was fast and on time, the person helping us was helping a lot.Albert Hong went above and beyond to provide exceptional service. the service was fast and on time, the person helping us was helping a lot.Albert Hong went above and beyond to provide exceptional service. More

Freaking amazing Very professional and very helpful. The process on the recall was handled with extreme professionalism and very polite and active people working there Very professional and very helpful. The process on the recall was handled with extreme professionalism and very polite and active people working there. I highly recommend Pacific BMW More

Repair Excellent and fast service . Great loaner car. My car was towed to this dealership. Excellent service.. I don’t have anything else to say. The service Excellent and fast service . Great loaner car. My car was towed to this dealership. Excellent service.. I don’t have anything else to say. The service consultant was great. More

Awesome Service I have been bringing my car to Pacific BMW and it’s Always great customer service, even last minute. Easy scheduling & loaner, as well as easy pick u I have been bringing my car to Pacific BMW and it’s Always great customer service, even last minute. Easy scheduling & loaner, as well as easy pick up. More

Great is Pacific’s Normal I experienced the always terrific service again this time at Pacific BMW. They set the bar very high and meet it every time! Always a pleasure deal wi I experienced the always terrific service again this time at Pacific BMW. They set the bar very high and meet it every time! Always a pleasure deal with this dealership. More

Great Service Aime is fantastic to work with, very professional and efficient. She gave me an appointment quickly, provided transportation to and from home and gave Aime is fantastic to work with, very professional and efficient. She gave me an appointment quickly, provided transportation to and from home and gave me a detailed assessment of my vehicle More

Good customer service !!!!!!! It is a pleasure working with Edgar. Outstanding customer service! I am impressed. Henry is great also. I love the improvements of the dealership.😉� It is a pleasure working with Edgar. Outstanding customer service! I am impressed. Henry is great also. I love the improvements of the dealership.😉😉😉!!!!!!!Will use again. More

Great service center I've had BMW's for 30 years and only recently started using Pacific BMW for service. Absolutely great team and the best I've seen from any BMW servic I've had BMW's for 30 years and only recently started using Pacific BMW for service. Absolutely great team and the best I've seen from any BMW service center. Very customer focused and great communication. More