Pacific BMW - Service Center

My only complaint with Pacific BMW was that it took over 20 minutes for them to retrieve my car when I arrive to pick it up. I was told they were understaffed. 20 minutes for them to retrieve my car when I arrive to pick it up. I was told they were understaffed. More

Vanessa was most helpful in scheduling my appointment and arranging a loaner while service was performed. arranging a loaner while service was performed. More

This was my car's first service. Check in was smooth, on time, and very polite. They were nice enough to arrange a ride for me over to the Americana on Brand so I wouldn't have to Check in was smooth, on time, and very polite. They were nice enough to arrange a ride for me over to the Americana on Brand so I wouldn't have to wait 3 hours at the dealer. The car was ready when they said it would be and looked clean & shiny from the wash. No charge since it was still under the service warranty. More

Benjamin was great, very courteous and professional. He kept me informed about the repairs and needed maintenance recommendations for my vehicle. My vehicle was ready much soon than expected which was a He kept me informed about the repairs and needed maintenance recommendations for my vehicle. My vehicle was ready much soon than expected which was a very pleasant surprise. My car was washed and ready for pick up when I arrived. One of my best dealerships experiences I had. Thank you Ben! More

Excellent service as always! ! Also thank you for the Car wash and detailing, my car comes out feeling fresh and like new everytime I take it. LOVE. ! Also thank you for the Car wash and detailing, my car comes out feeling fresh and like new everytime I take it. LOVE. More

Great service, I took my car in for a factory recall they had it completed in less than 3 hours, they also provided complimentary UBER service. I noticed my car was also washed. had it completed in less than 3 hours, they also provided complimentary UBER service. I noticed my car was also washed. More

Everything was great. Service was quick and prompt. No negative comment and will be back Service was quick and prompt. No negative comment and will be back More

To start Jennifer at the loan department was great and went out of her way to assist me with my loaner car . Manny my Service advisor got me in and out of there in just a few minutes overall I’m very sati went out of her way to assist me with my loaner car . Manny my Service advisor got me in and out of there in just a few minutes overall I’m very satisfied with my experience . More

Still my car display problem is not solved And still it keeps turning off which is really annoying keeps turning off which is really annoying More

My service advisor is usually John Vasquez. He was not there when I brought the car in but he took over from Jesus when he came back and kept me updated when parts came in and called me when wo He was not there when I brought the car in but he took over from Jesus when he came back and kept me updated when parts came in and called me when work was finished. I do appreciate that they gave me another X1 as a loaner when I was not comfortable with a hybrid. More