Pacific Honda

Fast service, friendly customer service reps. Kept in the loop with the service and repair the whole time. Kept in the loop with the service and repair the whole time. More

It took so long to check the car in. 40 minute wait when you scheduled way in advanced for maintenance at 7am April 25th. We arrived 10 minutes before the appointment time and we didn’t 40 minute wait when you scheduled way in advanced for maintenance at 7am April 25th. We arrived 10 minutes before the appointment time and we didn’t get checked in until 735. Too long of a wait. More

It was easy to get an oil change on a Thursday morning and the tech set expectations early on the turn around time. I recommend them! and the tech set expectations early on the turn around time. I recommend them! More

I had an excellent experience at Pacific Honda. Their customer service truly stands out—everyone was friendly, professional, and genuinely helpful throughout the entire process. A special thank yo Their customer service truly stands out—everyone was friendly, professional, and genuinely helpful throughout the entire process. A special thank you to John Spears, who made everything smooth and stress-free. He was knowledgeable, patient, and took the time to answer all my questions without any pressure. It’s rare to find a salesperson who is both honest and attentive, and John exceeded my expectations. If you’re looking for a dealership that values its customers and provides top-notch service, I highly recommend Pacific Honda—and be sure to ask for John Spears. More

I bought my car here and 2021 and will never buy a car here again due the Service department. The truly insincere, predatory staff is happy to overcharge you and give you horrible customer service to top here again due the Service department. The truly insincere, predatory staff is happy to overcharge you and give you horrible customer service to top it off. They last (and final) time had my car serviced here I asked the advisor Jose if there was any discount available for the $1450 of service perform, he said he would adjust my total to include a return customer discount and a coupon from their flyers they send. He never did, the cashier told me she wasn’t there for the conversation I had with him so there was nothing she could do. The Service Department at Pacific Honda is a stain on the entire company. Every service I’ve had perform there feels predatory and hollow. More

Pleasant, helpful and friendly people. Highly recommend buying a Honda from this dealership. I love my new vehicle. Highly recommend buying a Honda from this dealership. I love my new vehicle. More

Excellent service and attention! Great environment and sales team. Will return again and again. Thank you! Great environment and sales team. Will return again and again. Thank you! More

Pacific Honda had great communication, got me in for my appointment within a week, and had it fixed in 2 days appointment within a week, and had it fixed in 2 days More

I went to the service because there is a noise coming from the front of my car, but they didn’t take my concern seriously and told me nothing could be done. My car only has 20,000 miles and I bought it b from the front of my car, but they didn’t take my concern seriously and told me nothing could be done. My car only has 20,000 miles and I bought it brand new, yet they refused to properly inspect or fix the issue. I have been a loyal Honda customer for years and owned multiple Honda vehicles, but this experience was very disappointing. Because of this poor service, I will seriously reconsider buying a Honda again in the future. More

It is by no means ever necessary, respectful, nor should be allowed for an advisor to reach into the car while the customer is still in the driver seat and still strapped in. Honestly felt like an invasion be allowed for an advisor to reach into the car while the customer is still in the driver seat and still strapped in. Honestly felt like an invasion of personal space and left me feeling defenseless and vulnerable. I have been to other dealerships for services and they will either have me do what they’re looking for or ask me to step out of the car. It also felt like the advisor wasn’t listening to me at all. No means no and I don’t need to be pushed for services. It was also a hot mess trying to retrieve my car. I went to the express service where I usually go and pay for services such as an oil change. The receptionist was nice and redirected me since she didn’t have my paperwork. Went to the actual service department where I checked in and they didn’t have my paperwork and redirected me back. I went to the sales window instead and they didn’t have my paperwork, I explained I didn’t want to keep walking in circles so someone finally suggested I waited while they figured out what was going on. Apparently someone left my paperwork in the back without saying anything. Great organization and communication. No one even went over the paperwork or inspection. *round of applause* More