Pacific Honda

This review is for a disappointing experience at Pacific Honda on 29 – 30 April 2026, which highlights the use of high-pressure financial tactics and providing off the record diagnostics. **Please note t Honda on 29 – 30 April 2026, which highlights the use of high-pressure financial tactics and providing off the record diagnostics. **Please note that this involves the extended warranty on A/C compressor shaft seal for Honda CRV models 2017-2022 (23-40, dated 19 May 2023). On 25 April 2026, I made an appointment for an A/C diagnostic over the phone, for which I was quoted approximately $200 for the service. When I arrived for my appointment on 29 April 2026, the service agent said the diagnostic would be $600, to which I immediately said no. In the same conversation, the service agent suggested that I take care of my expired safety check there, to which I agree. So, I sat down in the waiting room, while they got that done. Approximately 1.5 hours into my wait, the service agent lets me know that there were two issues with my A/C, (providing me a DIAGNOSTIC OF THE A/C ISSUE — 1) leak in the compressor shaft seal and 2) leak in the hose. He mentioned that the leak in the compressor shaft seal would not be covered by an extended warranty (23-40, dated 19 May 2023), which I inquired about earlier, because of the leak in the hose. I acknowledged this and continued to wait for the safety check to be completed. Approximately 30 minutes later, the service agent returns to let me know that NOW the extended warranty WOULD cover the leak in the compressor shaft seal DESPITE the leak in the hose. I would just have to pay for the hose repair ($700). It seemed odd that 30 minutes would make such a difference, but I agree, rationalizing that in the long run, this may be the better option, financially. A Honda driver took me home after four hours in the waiting room. At approximately 3pm, the service agent called to let me know that the compressor would need two new parts (clutch and coil) at an additional $500, to which he fumbled giving me an approximate total cost for repairs. I did not immediately agree because at this point, I have concerns about the integrity of the whole situation, aside from the financial. Given the circumstances of the repair, the A/C compressor being out of the vehicle, I agree with the fix of the two additional compressor parts. On 30 April (8:44 am), I received a text message from the service agent indicating that I would need an entirely new compressor, to which I immediately said no. The premise of an A/C fix at Honda was that the extended warranty would pay for the bulk of the repairs and with needing a new compressor, I would now have to pay for the entire A/C repair. A proper diagnostic could have caught all of these issues, and I would have gotten them addressed somewhere more suitable for my income. The above is what I wrote in an email to Mike Igarashi (Service Manager) at 12:00pm on 30 April, after multiple messages went unanswered by the service agent. After speaking with Mr. Igarashi, I agreed to have the compressor replaced, though all labor costs would be covered and some parts would be discounted. In the end, my vehicles issue was a complete failure of the A/C system, which again, a proper diagnostic could have caught from the beginning. No, I did not have a working A/C when I left Pacific Honda. **After hours of research regarding the A/C shaft seal (extended warranty 23-40, dated 19 May 2023), it is unlikely that Honda will honor this extended warranty, as multiple issues with the A/C system develop due to the type of refrigerant used in models 2017-2022. But I’ll leave that up to you (whoever is reading this) to decide if this is true. I would also like to add that this is a very common issue. It makes me wonder if that is the reason I was given an off the record diagnostic. More

AWESOME car buying experience! Stanley was very helpful and knowledgeable! He was quick to respond to texts. Made us feel comfortable from the start. 10/10 for Stanley Stanley was very helpful and knowledgeable! He was quick to respond to texts. Made us feel comfortable from the start. 10/10 for Stanley More

Service Advisor Rayne Asato was extremely helpful from beginning to end for my multi-point inspection appointment. He and everyone at Pacific Honda provided excellent service. beginning to end for my multi-point inspection appointment. He and everyone at Pacific Honda provided excellent service. More

Quick and easy to work with. Courteous service - attentive to my needs. It would be better if the dealer had more inventory to choose from Courteous service - attentive to my needs. It would be better if the dealer had more inventory to choose from More

Pacific Honda service department provided an excellent job servicing my Honda. Service advisor Evan Takeuchi provided excellent customer service. job servicing my Honda. Service advisor Evan Takeuchi provided excellent customer service. More

We wanted to pickup a vehicle here after finding the model we wanted online and were shown a quote on the monthly. Then when we get to the dealership we are given the runaround about the cost. Typical s model we wanted online and were shown a quote on the monthly. Then when we get to the dealership we are given the runaround about the cost. Typical sleazy car salesman tactics used by Stan. Along with fear and scarcity to try to get us to buy a model that we didn't really want. There was no transparency on anything. We felt like we were getting taken for a ride. I did my homework and asked a lot of questions which Stan didn't like or respond to well. They also don't honor the pricing they show on their website which technically you're supposed to be able to purchase directly from online so that feels like false advertising. Then once we said we weren't going to proceed with purchasing through Pacific and wanted our deposit back, our calls were not returned and we were told they were "very busy" = too busy to help us. We ended up buying from Tony Honda instead and were so happy. Beware of Pacific Honda trying to pull a fast one on you. More

Yon helped my purchase my 2022 Pilot and was a phenomenal service rep. I’d give him a rating of 12 out of 10! service rep. I’d give him a rating of 12 out of 10! More

Just picked up my 2nd CRV from Pacific Honda and both the Sales & Service teams did an excellent job. The sales person I worked with, Yon did his best to anticipate my car needs and once we had the best car, Sales & Service teams did an excellent job. The sales person I worked with, Yon did his best to anticipate my car needs and once we had the best car, a new Hybrid Sport CRV he worked up a competitive price that exceeded my expectations. I then brought the car in earlier this week to complete installation of several options I had ordered and the Service rep, Raiyne did an excellent job getting all completed in time while providing me with a loaner car to cover the services time. I've had experience with other Oahu Honda dealers but none compare to Pacific Honda so hats off to them! Aloha, Steve More

Very professional, nice showroom, made us feel comfortable, salesman Hai Nyuen very helpful in making our selection, gave us honest insights about our wants and needs. Jordan Nip was great, he comfortable, salesman Hai Nyuen very helpful in making our selection, gave us honest insights about our wants and needs. Jordan Nip was great, he found us the best finance deal for our budget. My wife is very glad we came to Pacific Honda. She said Hai showed her the best color, and interior matches, and it is easy to drive and park. Thank you Hai and Jordan. More

You should add Service Department to the selection. I came for service to my car so do you think I should work with the Sales Department or Management Department? If the reason for my visit is service I came for service to my car so do you think I should work with the Sales Department or Management Department? If the reason for my visit is service then of course I go to Service Department not the sales or finance department. Where is the Common Sense? The service of this dealer is terrible. I am not sure if their technicians are well-trained, professional, experienced, or beginner. Every time they make a service to my car, they always make a problem. Like braking some clips, miss to put back some parts, and damaging some parts of the car too. Be observant. Be always aware of what they are servicing to your car. Take a look and maybe take some pictures first to the parts they are servicing. So you have evidence later in case they blame you for something that you did not do. The poorest quality of service I have experienced is from this dealer. More