Pacifico Ford

Awesome Big help. Took the time to answer all my questions as well as my wife’s questions. Very patient with us. Also took the time to show us how all of the Big help. Took the time to answer all my questions as well as my wife’s questions. Very patient with us. Also took the time to show us how all of the features work as well as hooking up our Bluetooth devices More

My Main Man James Every time I bring my car in for service, the service is great. James is very professional and takes good care of my car. The wait is never too long w Every time I bring my car in for service, the service is great. James is very professional and takes good care of my car. The wait is never too long which is great especially since the service center doesn’t take appointments. Thanks always for the service you provide me. More

Good overall experience Great salesmen’s Rocky’s the best and the dealer ship was very clean and neat and everybody that worked there were very friendly with us Great salesmen’s Rocky’s the best and the dealer ship was very clean and neat and everybody that worked there were very friendly with us More

Not happy Very disappointed with service...My husband tried to drop off the diesel Wednesday between 6 and 7 and the "quick lane" (truck service station) was cl Very disappointed with service...My husband tried to drop off the diesel Wednesday between 6 and 7 and the "quick lane" (truck service station) was closed. Went to the regular service desk and was informed the the "QL" closed at 6. Fine, left the truck and got call today the the repairs were finished. Arrived today at 5:50 only to find out they were closed! Had the service adviser informed me of this, especially on a Friday, I would have paid my bill over the phone and all would have been well. COMMUNICATION PEOPLE!! You are the front line to the customer, therefore that makes you customer service! And, don't even get me started on why the paperwork wasn't left with, or accessible by another department that is still open...like any other dealership in the Tri-State area!! Sorry to say, but the way my husband feels now, you just may have lost a good customer due to your service department. ...Don't mess with a man and his truck, especially the night before Trout season! Mrs. Wilson P.S. I am not sure who he dealt with, so I am picking someone random in service so I can post this. More

Stan Otto Helped me find a good deal on 2019 F 150. Assisted me with a glitch in truck. Got me a good loaner while I waited. I was mostly pretty satisfied with Helped me find a good deal on 2019 F 150. Assisted me with a glitch in truck. Got me a good loaner while I waited. I was mostly pretty satisfied with the service and give the guy and the dealership 5 stars. More

Above and Beyond Neal went out of his way to make me a deal that worked for me. The numbers were transparent from the beginning and he was up front with me the whole t Neal went out of his way to make me a deal that worked for me. The numbers were transparent from the beginning and he was up front with me the whole time. I would definitely recommend going to Pacifico Ford to do business. More

Neal was great Great customer service and really helped my daughter get into her first car! We got to spin the wheel and lost, but got a pretty good consolation priz Great customer service and really helped my daughter get into her first car! We got to spin the wheel and lost, but got a pretty good consolation prize!! Wait wasn’t bad either. Thanks again! More

ANOTHER 5 STAR EXPERIENCE WITH NEAL! Our family keeps coming back for more with Neal! He is friendly, patient and always goes above and beyond for us. We just let him know what we are loo Our family keeps coming back for more with Neal! He is friendly, patient and always goes above and beyond for us. We just let him know what we are looking for, he calls when he finds it and delivers it!!! Just a great, honest salesman that we can trust is looking out for us and puts us at ease. Thanks again, Neal for your great work ethic and for that extra mile you always go! More

Little things should count too, when buying a USED vehicle. Rocky helped us a few years back with a used 2010 Ford 150 The truck is still running strong , no issues. This time around he helped us with a 2017 F- Rocky helped us a few years back with a used 2010 Ford 150 The truck is still running strong , no issues. This time around he helped us with a 2017 F- 150. Truck runs great and I expect to put many miles on this as well. Rocky did everything we asked and he was very helpful. The truck did not have a bed liner and Pacifico Ford included a bed liner. But as I have been using the vehicle, two things come to mind. Minor , but two things that are maybe small in some peoples mind but as they say, ( the little things count.) The bed liner that they installed has four large square holes , two on each side of the bed liner. They must have been there for another vehicle and couldn't use it. Can't imagine a new bed liner having these four large square holes in the side of the bed liner. Possibly a return from another customer ? Who knows, but friends that have the F-150 don't have these four large square holes cut out of their bed liner. The second "small" detail was the floor mats that were provided with this vehicle. They were really bad. Doesn't even seem that they fit the F 150, maybe for a small foreign car. They must have put some cleaning spray on the floor, because they fly around the cab of the truck . It's actually comical.That's why I said I would give 4 1/2 stars not the 4 stars that are up there. I understand that we bought a USED vehicle. BUT THE LITTLE THINGS SHOULD COUNT TOO.. Rocky was great. Nice guy and did what he could to get the sale done. More

Leasing made easy. If you're looking for a Ford vehicle, stop by Pacifico Ford and ask for Rocky. He'll do everything he can to get you the best price on your vehicle. T If you're looking for a Ford vehicle, stop by Pacifico Ford and ask for Rocky. He'll do everything he can to get you the best price on your vehicle. This is my fourth vehicle from Pacifico and definitely won't be my last. More