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Pacifico Ford

Philadelphia, PA

4.8
4,826 Reviews
Pacifico Auto Group has been serving Philadelphia for more than 100 years! Pacifico Ford is the only remaining original dealer in the Philadelphia Airport Auto Mall. In our current location since 1970. Whether you are looking for a new or used car we are here to help! All Roads Lead to Pacifico! Visit us on Facebook at www.facebook.com/pacificoautogroup & Instagram @Pacifico_Cars
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6701 Essington Avenue

Philadelphia, PA

19153

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Showing 4,826 reviews

October 16, 2018

Very Good It was a very good experience and Chad & Neil were extremely helpful. I definitely would recommend both of them. They were very friendly and also very More

by Me521
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Bauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Gilbert, Gina Puggi-McDevitt
Oct 23, 2018 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

October 16, 2018

Great Experience!!! From the initial meeting Neal did a great job. I was pleased with the entire experience and would recommend this dealership and Neal to family and fri More

by jeffalgard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Bauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2018 -

Pacifico Ford responded

Thank you for leaving such a nice review. We are glad that you and family loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you, once again, for your kind words.

October 13, 2018

Oil change Went in for a routine oil change found out that I had a nail in my tire. Sean and the boys took care of me and I was in and out More

by Shorty1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Mellon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Pentz
Oct 23, 2018 -

Pacifico Ford responded

We are incredibly grateful that you took the time to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.

October 12, 2018

A valuable and profitable day at Pacifico Ford I had been debating in my mind if I should keep my 2015 Ford Escape or buy a new one. This car has served me well over the last 3 years (45,000 miles) More

by Jerry Mc Carry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Bauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Williams and Kelly
Oct 23, 2018 -

Pacifico Ford responded

Hi Jerry, thanks for leaving us such a wonderful review. We are glad that you and family loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you once again for your kind words.

October 10, 2018

Great Service Always friendly and helpful. Never any surprises on pricing and let’s me know exactly what the problem is. I won’t take my car to anyone else. More

by MrsFernandes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Williams
Oct 23, 2018 -

Pacifico Ford responded

Thanks for taking the time to share your opinion on Pacifico! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

October 09, 2018

great service while purchasing my vehicle Stanley Otto and Bernard Jones are a dream team, they made my car buying experience easy and painless, would recommend both to everyone, easy and pain More

by Cheryl Stanton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernard Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fran Cartafalsa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Georgina Wigand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven D'Alterio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Ferrill, Chad Gilbert, Bob Rauh, Gary Holmes, Mike Henkin, Stanley I Otto Jr
Oct 23, 2018 -

Pacifico Ford responded

Hi Cheryl, thanks for leaving us such a wonderful review. We are glad that you and family loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you once again for your kind words.

October 09, 2018

Worried First I want to say Paul from the service department was great. Okay now the reason I'm giving only two stars is because I felt as though I should not More

by Bigfacemoney44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Rubin, Stanley I Otto Jr
Oct 23, 2018 -

Pacifico Ford responded

We’re sincerely sorry to hear you weren’t satisfied with your visit. We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance.

October 06, 2018

Top notch service My Highlander received and oil change today. First time here and I must say I was EXTREMELY satisfied! James was helpful and sufficient. Great service More

by Tonya G.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Williams
Oct 23, 2018 -

Pacifico Ford responded

Thanks for leaving us such a wonderful review. We are glad that you and family loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you once again for your kind words.

October 06, 2018

Great dealer Drove up from Maryland to purchase a car and it was a great experience. Everyone was courteous and friendly and very professional. Our salesman, Sta More

by Gwbillett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Gilbert, Mike Bernick, Stanley I Otto Jr
Oct 23, 2018 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

October 03, 2018

Nitrogen calibration Travis was my technician , he was great and got me in and out at a busy time, thought it was going to be a large bill but it was a no charge . More

by PalateurImp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rocky De Gregorio, Travis Wells
Oct 05, 2018 -

Pacifico Ford responded

Thanks for leaving us such a wonderful review. We are glad that you and family loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you once again for your kind words.

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