Pacifico Ford

Good experience at Pacifico Recently purchased my used car. There were no hassles and car was as described on website. Sales was tremendous and made sure I left satisfied. Recently purchased my used car. There were no hassles and car was as described on website. Sales was tremendous and made sure I left satisfied. More

Irresponsible Dealer I have been a loyal Pacifico ford customer since 2007. I leased my latest ford (2014 Ford Fusion) about a year and a half ago, and the experience thus I have been a loyal Pacifico ford customer since 2007. I leased my latest ford (2014 Ford Fusion) about a year and a half ago, and the experience thus far has made me decide to make this the last ford I ever lease/purchase. My troubles with this vehicle began a few weeks after I purchased the vehicle; I continuously had grinding brake noise that the Pacifico ford technicians could not figure out (they also charged me for this). At the time, this was my worst problem, however this quickly became my least. Approximately 6 months after my lease purchase, my power steering system failed while driving on the New Jersey turnpike. This failure could have been deadly, especially after the Pacifico ford service representative told me to immediately drive the vehicle in for service instead of having it towed. By the grace of God, I made it to the ford that was closest to my location, where they informed me the whole power steering system needed to be replaced. I received my vehicle back about a week and a half later, and all seemed to be fine besides the brake issue. Then in May, after taking my vehicle in for a routine oil change by a Pacifico ford service technician, the technician installed a defective oil filter which caused all the oil to leak out the vehicle and the engine to seize while I was driving with my child in the car. Once again, my vehicle had to have a major overhaul, since the entire engine needed to be replaced. This nightmare seemed to never end. Ford Motors or Pacifico Ford (the place of purchase and service) would not buy back the vehicle or place me in a comparable vehicle even though it had experienced two major manufactures defects in less than two years. Pacifico's solution to "help" me out was to wrap the balance of the defective car, which has over a year left on it, into a new car, which is the biggest slap in the face I could have received. Not only was I being screwed by the car and the manufacturer, the dealership now wanted to capitalize off of my experience and make some extra money. No one would help me, and needless to say I felt less apart of the "Ford Family" then I had ever felt. And just when I thought it couldn't get any worst, I get a letter in the mail saying the defective power steering system that already needed to be replaced, has another defect and my vehicle needs to go in again. Saying that I will NEVER purchase another ford again, is the nice way of putting how disturbed I am about this experience. Neither Ford or Pacifico seem to care about me or my child, and the countless times this vehicle has put our safety at risk. I pay my bill on time, I even recommended these vehicles and this dealership to friends and family, and when it was time for ford to take care of their loyal customer, the "Ford Family" was no where to be found. This experience has left me very disappointed in Pacifico and Ford and their customer service. I am very sad to say that this long time ford customer will be a ford customer no more when my lease is up. More

New car purchase Mike was easy to work with and very friendly. I would highly recommend him to friends and family. The process was long but the dealership could not ha Mike was easy to work with and very friendly. I would highly recommend him to friends and family. The process was long but the dealership could not have been any more accommodating More

Chris is the best. Always trustworthy and honest. The best experience you can have buying a car. It is one of the biggest decisions you can make in your life but Chris Watson made it easy. No pressure The best experience you can have buying a car. It is one of the biggest decisions you can make in your life but Chris Watson made it easy. No pressure and he was part of the decision making process. Awsome sales representative. More

Satisfied Customer I recently leased a 2015 Ford Escape from Pacifico Ford. Randy Childress was my salesman and made the overall experience a positive one. Randy was v I recently leased a 2015 Ford Escape from Pacifico Ford. Randy Childress was my salesman and made the overall experience a positive one. Randy was very knowledgeable about the vehicle, friendly and easy going to talk to, and I did not feel pressured at any time or get that sleazy car salesman feeling from him. I found him to be honest and upfront about all details. Also, he was not aggressive like so many of them are. I was able to get a very fair deal on my lease and did not go through a lot of hassle to get to the number I needed to be at. I would recommend asking for Randy if you chose to buy or lease a ford from this dealership. More

Love the vehicle! Excellent experience working with Chris. I'm sure I'll love the F-250 experience thanks to his attention to detail! Thank you Chris and the rest of Excellent experience working with Chris. I'm sure I'll love the F-250 experience thanks to his attention to detail! Thank you Chris and the rest of the staff! More

Jorge is awesome! So happy with my purchase. Felt I was never pressured while I was at the car dealership. Once again thanks for everything!!! Buy from Jorge everybody So happy with my purchase. Felt I was never pressured while I was at the car dealership. Once again thanks for everything!!! Buy from Jorge everybody! More

Service was great as usual. Never any problems with anyone there. Fast, high quality service. Always recommend Pacifico for sales and service. They treat you was great as usual. Never any problems with anyone there. Fast, high quality service. Always recommend Pacifico for sales and service. They treat you like family. More

So happy & so in love!! I felt like a kid in a candy store like I do every time I visit the Pacifico Ford showroom, . I have worked with Rocky DeGregorio previously and cont I felt like a kid in a candy store like I do every time I visit the Pacifico Ford showroom, . I have worked with Rocky DeGregorio previously and contacted him to tell him I was coming in for service on my 2010 Edge and might want to look at something new and shiny. After hugs and handshakes, we got right to work and found my new baby in about 10 minutes. Rocky remembered what I like, what I look for and what I need. There was no question he went right for my heart and got it right the first time! Between Rocky and Bernard and numerous others, my husband and I were so pleased with the experience and as always, will be back again. More

Friendly and helpful staff This is my fourth purchase from Pacifico and each and every time I've had a knowledgeable and helpful salesman. I would highly recommend this dealersh This is my fourth purchase from Pacifico and each and every time I've had a knowledgeable and helpful salesman. I would highly recommend this dealership. More