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Pacifico Ford
Philadelphia, PA
4,762 Reviews
Pacifico Auto Group has been serving Philadelphia for more than 100 years! Pacifico Ford is the only remaining original dealer in the Philadelphia Airport Auto Mall. In our current location since 1970. Whether you are looking for a new or used car we are here to help! All Roads Lead to Pacifico!
Visit us on Facebook at www.facebook.com/pacificoautogroup & Instagram @Pacifico_Cars
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 4,762 reviews
March 03, 2015
Awful This by far has been the worst car buying experience I've ever encountered and this is my 6th car purchase (not from this dealer). From the beginning This by far has been the worst car buying experience I've ever encountered and this is my 6th car purchase (not from this dealer). From the beginning everything was a complete cluster F. Salesmen not knowing the prevailing interest rates on loans for one. After we agreed on price they rushed me out of the door because they were closing for the day, and wanted me to come back another time to sign the paperwork. I agreed, then come back and they tell me they only accept cash or check down payments after I arrived with no notice and give me attitude like I'm the crazy one for not carrying around a checkbook with me. So basically if you want to buy a car from this place, bring a wad of cash or a checkbook cause you wont be able to close the same day. Come back the next day, AGAIN to close and they're not ready for me with the closing documents so I wait 2.5 hours (which was the average wait time for anything to get done). They were supposed to fix a tire for me that had a chunk missing in it, they forgot to do that so offered me a "credit" for another time to come back and get the tire replaced. I get to financing and they weren't aware of the agreement. Come back to get the tire replaced, Im there another 2 hours because apparently the machine that puts the tire on wasn't working that day. 2.5 weeks go by (I had a trade in with my purchase) and I notice that my loan on my previous vehicle hadn't been paid off yet. I call up the previous vehicle company and they never received a payoff, I call Pacifico and they apparently forgot or the paper work got lost and had to send a check out overnight. Good thing I was looking into it or else my car still might not be paid off. Finally, after 4 weeks I still hadn't received my license plates which was odd, so I call and they assure me they're coming. Well my temporary tag is about to expire, so I call the same day and cant get anyone on the phone. Finally after 3 hours someone answers and gives me an attitude that why am I calling and did I even buy a car with that dealership. Meanwhile I still haven't gotten my plates or an explanation/status of when I might... word to anyone else, stay away from this place unless you have a high tolerance for incompetence. More
by stx908
Employees Worked With
Charles Freeman
March 03, 2015
gmccollam Happy with the service. however, the next service visit sticker does not reflect the Ford Manual interval. The manual states approx. 10,000 miles or Happy with the service. however, the next service visit sticker does not reflect the Ford Manual interval. The manual states approx. 10,000 miles or 1 year which ever comes 1st, but the sticker affix to the windshield shows the very old standard of 3,000 miles or 3 months. It was like that last time as well. More
by Gyle McCollam
Employees Worked With
Andres Moore
March 03, 2015
Leased I recently leased a 2015 Ford Fusion, the staff was great on all fronts. Would recommend to family and friends. Chris was great to work with. I recently leased a 2015 Ford Fusion, the staff was great on all fronts. Would recommend to family and friends. Chris was great to work with. More
by psween
Employees Worked With
March 02, 2015
Would rate 6 stars if possible! I walked into Pacifico Ford with zero intentions of committing to anything that day. I ended up driving off in a 2014 Ford Focus SE. The customer serv I walked into Pacifico Ford with zero intentions of committing to anything that day. I ended up driving off in a 2014 Ford Focus SE. The customer service was beyond stellar, I left there that day having met almost every associate in the dealership. I returned two days later to sign the rest of the paper work and everyone welcomed me back and was just as friendly as my first day. I have already passed out business cards for this dealership to people at work. I highly recommend them!! More
by lfisher613
Employees Worked With
Richard Sereni
March 01, 2015
2015 F250 Purchasing my new 2015 F250 from Pacifico was an easy decision. We can always count on Rocky D to get us the best available deal and make the entire Purchasing my new 2015 F250 from Pacifico was an easy decision. We can always count on Rocky D to get us the best available deal and make the entire buying experience as painless as possible and Bob Rauh to ensure the necessary service work is done correctly and on time. More
by TMKriegel
February 28, 2015
Great satisfaction Always nice and polite and fast never try to push services that are not needed, prices are very fair I have recommended Pacifico ford several times Always nice and polite and fast never try to push services that are not needed, prices are very fair I have recommended Pacifico ford several times More
by Teri4381
Employees Worked With
Holly McCaffrey
February 28, 2015
AWESOME!!!!! My car-buying experience has never been a welcoming experience, until I encountered Clay Garrett @ Pacifico Ford. Clay made my experience less painfu My car-buying experience has never been a welcoming experience, until I encountered Clay Garrett @ Pacifico Ford. Clay made my experience less painful than I ever imagined. Great customer service, knowledgeable, patient, helpful and fair. I would recommend this dealership and this salesman without hesitation. More
by YaYa
Employees Worked With
Clayton Garrett
February 26, 2015
Outstanding I had a horrible experience at another dealership so I was on the defensive when I walked into Pacifico. Mike Henkin made me feel comfortable from the I had a horrible experience at another dealership so I was on the defensive when I walked into Pacifico. Mike Henkin made me feel comfortable from the start. He answered all my questions and elevated all my concerns. Brittany DeFeo was also was helpful and informative which was why I came to Pacifico. Everyone I came in contact with was very friendly and helpful. I will definitely come back when I am in the market for another vehicle. More
by tstock1963
Employees Worked With
Mike Henkin, Brittany Defeo
February 26, 2015
I definitely will return James was very helpful and knowledgeable of what I was trying to get serviced on my truck.He attended to all customers in the lobby in a timely manner James was very helpful and knowledgeable of what I was trying to get serviced on my truck.He attended to all customers in the lobby in a timely manner,everyone seem to be very pleased and left with a smile.I will continue to return for service as well as highly recommend others go there for service.GREAT JOB PACIFICO More
by Bj
Employees Worked With
James Williams
February 26, 2015
It was an awesome experience I was referred to Mr Holmes by a few friends telling me that he will make it work for me. I came in to meet with him one day he worked with me and mad I was referred to Mr Holmes by a few friends telling me that he will make it work for me. I came in to meet with him one day he worked with me and made sure I got the car i wanted. More
by Jainewman
Employees Worked With
Gary Holmes
