Pacifico Ford - Service Center

Service Department Your employee, James Williams helped me get my car serviced on Thursday June 14, 2018, 15 minutes before the service department was about to close. I Your employee, James Williams helped me get my car serviced on Thursday June 14, 2018, 15 minutes before the service department was about to close. I didnt know that the hours have changed but was very grateful that he helped me out. Mr. Williams informed me of the new hours and I was thankful. He was very courteous and polite and I appreciated that. Thank You Ms. Epps More

Excellent experience James is an excellent representative of quick lanes. Always courteous and willing to explain what’s in the best interest of the customer. I have refer James is an excellent representative of quick lanes. Always courteous and willing to explain what’s in the best interest of the customer. I have referred my family and will continue to refer customers please continue to provide excellent customer service! More

Oil change Free oil change with car purchase. Definitely would go back. Free car wash with every service. Service was quick and efficient. Waiting area is nice w Free oil change with car purchase. Definitely would go back. Free car wash with every service. Service was quick and efficient. Waiting area is nice with tv, Wi-Fi, and few charging. More

Service I had to make an appointment on short notice for service. They fit me in that day no questions asked. The guys at Pacifico always take great care of m I had to make an appointment on short notice for service. They fit me in that day no questions asked. The guys at Pacifico always take great care of my friends, family and myself More

Service review I went to the dealership to have a minor repair. The hose that dispenses windshield wiper fluid had to be replaced. Sean, my service rep, was patient I went to the dealership to have a minor repair. The hose that dispenses windshield wiper fluid had to be replaced. Sean, my service rep, was patient and extremely helpful. He explained what needed to be done and took care of the problem. I was very pleased with the outcome. More

SEAN IS THE BEST NEEDED A OIL CHANGE AND INSPECTION. WENT TO SEAN MELLON AND WAS DONE IN LESS THAN 90 MINUTES. ALWAYS PROFESSIONAL AND WILL GO THE EXTRA MILE. IF SEAN NEEDED A OIL CHANGE AND INSPECTION. WENT TO SEAN MELLON AND WAS DONE IN LESS THAN 90 MINUTES. ALWAYS PROFESSIONAL AND WILL GO THE EXTRA MILE. IF SEAN LEAVES FOR ANOTHER DEALERSHIP I'M GOING TOO. KEEP UP THE GOOD CUSTOMER SERVICE. More

Great Service Brought my car in for service, (oil change) they did an excellent job in a very timely manner and found another issue during their routine inspection Brought my car in for service, (oil change) they did an excellent job in a very timely manner and found another issue during their routine inspection that I will have done next week. More

Inspection, oil change, engine light, wipers going on w/o be Everyone says “ohhh don’t take ur car to the dealership for repairs, they will rip you off”. NOT HERE!! Sean Mellon is a great guy & down to earth. Y Everyone says “ohhh don’t take ur car to the dealership for repairs, they will rip you off”. NOT HERE!! Sean Mellon is a great guy & down to earth. Yes, my Edge had some things wrong, which was still under warranty, thank god. But, Sean made sure we were not charged anything above & actually saved us money!! I will always go here for my Ford service!! Thanks again Sean!! More

HORRIBLE SERVICE. NEVER GO HERE AGAIN! Dropped my vehicle off for a warranty repair and recall and I specifically told them exactly what lights were on. I lef SERVICE. NEVER GO HERE AGAIN! Dropped my vehicle off for a warranty repair and recall and I specifically told them exactly what lights were on. I left it there on Thursday and didn't pick it up until Wednesday at 8:40PM. When I pick it up, I noticed the 'I" notification I had informed them about is still on. I reach out to them the morning after at 9AM to let them know they didn't finish the service repair and my warranty actually expired during the repair (May 11th --- I dropped it off on the 10th.) The service director "Terry" tries to tell me that's my responsibility to let them know exactly what the notifications are supposed to mean and I'm supposed to explain it to the service advisor. I guess their service advisors get paid for nothing then because last time I checked, that's what they're being paid to do. He repeatedly tried to deflect and make it seems like it was my fault when in reality, it 100% should have all been handled. Worse customer service I've dealt with at a dealership. More

Had 4 tires replaced because it was just time to doit I've been a Customer of Pacific Ford for around 30 years... I've bought several vehicles from them and get all my service done here... I've never had I've been a Customer of Pacific Ford for around 30 years... I've bought several vehicles from them and get all my service done here... I've never had a problem that couldn't be solved and they never let you leave without being 100% satisfied !! They also make you feel like Family... I would definitely recommend this dealer to anyone.. More