Pacifico Ford - Service Center

Excellent service The service was excellent everything on my car was done in a timely fashion, I enjoy the coffee & pretzel, Bryan was very polite make sure I was comfo The service was excellent everything on my car was done in a timely fashion, I enjoy the coffee & pretzel, Bryan was very polite make sure I was comfortable & I will be visiting you establishment again Thank you. More

I had a good experience that cannot be matched !!!! The assistant service manager Paul Rubin assisted me in all the things that was necessary to get my vehicle running proper. He also arranged a rent The assistant service manager Paul Rubin assisted me in all the things that was necessary to get my vehicle running proper. He also arranged a rental vehicle for me. He is a pleasant person to work with great guy . 😎 More

Superior service Paul was phenomenal. He was super friendly and helped us from beginning to end. He followed up with us as well. I look forward to working with him aga Paul was phenomenal. He was super friendly and helped us from beginning to end. He followed up with us as well. I look forward to working with him again. More

Tire Repair The service department was able to accommodate my request to move up my appointment to mount a new tire on my car ahead of an approaching snow storm. The service department was able to accommodate my request to move up my appointment to mount a new tire on my car ahead of an approaching snow storm. Once I arrived, I received excellent service from Sean. I left my car at the dealer and got a shuttle to work. My car was ready within a few hours, and the shuttle was back at my work to pick me up. Great service and great prices! More

Service Had my first trouble with my new car and Bryan Delong in the service department took care of me and handled everything from A-Z.. thank you Had my first trouble with my new car and Bryan Delong in the service department took care of me and handled everything from A-Z.. thank you More

Inspection tag Since I have gotten my new 2017 Ford lease I was hit with a pebble on I-76 and my windshield shattered. Without much help from Farmers insurance, I de Since I have gotten my new 2017 Ford lease I was hit with a pebble on I-76 and my windshield shattered. Without much help from Farmers insurance, I decided to pay out of pocket and have safelite replace my windshield. All I needed was inspection tag transfer. I had five business days to get new tags. Being that I only had this new lease for 3 weeks I called Ford service department. After speaking with 3 people and becoming very frustrated that they were telling me I would have to pay for a new inspection to get new stickers for a car I just drove off their lot, I decided to just book an appointment and talk to service manager upon arrival. After research of PA state law on windshield repair I was prepped and ready. Paul was the first person I met today. I explained my situation to him and he was very understanding. Explained to me that the customer service receptionists don't always fully understand the request, and then further stated that I would not have to pay for full inspection. After waiting for under an hour, Paul was nice enough to waive the fee of $22 for the tags. Thus making my overall experience of what I expected to be negative, a positive experience. More

More than good The best service in all Philadelphia ford , and absolutely I will come back again! Especially thanks to mr Sean and Paul the are in the top of tecnolo The best service in all Philadelphia ford , and absolutely I will come back again! Especially thanks to mr Sean and Paul the are in the top of tecnologí thanks guys so much! More

Great Service I always receive great service when I come in. Friendly Staff that goes the extra mile. This time they even changed the channel in the waiting room I always receive great service when I come in. Friendly Staff that goes the extra mile. This time they even changed the channel in the waiting room for the kids to keep them entertained while I waited. More

Peace of mind Over the years I have had occasion to require help with regards to cars that I've purchased from Neal. I never hesitate to go straight to him for help Over the years I have had occasion to require help with regards to cars that I've purchased from Neal. I never hesitate to go straight to him for help because no question is too small no request is to big for him to give you his total attention. I'm made to feel quite simply like I'm in good hands, and I appreciate him for it. More

EMPLOYEE SATISFACTION EMPLOYEES ARE VERY FRIENDLY AND CONSIDERATE OF CUSTOMERS CONCERNS. DES WORKED WELL WITH ME WHEN I PURCHASED VEHICLE. PAUL IN SERVICE DEPT HAS WORKE EMPLOYEES ARE VERY FRIENDLY AND CONSIDERATE OF CUSTOMERS CONCERNS. DES WORKED WELL WITH ME WHEN I PURCHASED VEHICLE. PAUL IN SERVICE DEPT HAS WORKED WITH ME ON LAST TWO SERVICES. HE WOULD CONSTANTLY KEEP ME INFORMED OF ANY PROBLEMS AND PROGRESS More