Pacifico Ford - Service Center

Awesome help Rocky was helpful in ever way he could be and honest. I would definitely send people to this dealership anyday to see him.I have been to Kia and Dodge Rocky was helpful in ever way he could be and honest. I would definitely send people to this dealership anyday to see him.I have been to Kia and Dodge dealership but none of those compare to Ford. Neal was great as well and all the other employees where very helpful. They did not try to force me into anything and that's what I call good customer service!!!!!! I can say that I will be back. Thank you More

White Lincoln MKX * Her Name Is KITTEN!!! Wonderful job Andrew on kitten's recall, my rental and keeping me informed, very professional. Thanks Andrew You Are A Awesome Person + A Awesome Mec Wonderful job Andrew on kitten's recall, my rental and keeping me informed, very professional. Thanks Andrew You Are A Awesome Person + A Awesome Mechanic!!! More

THANK YOU !!! I recently had and issue with my car that i purchased from you guys a while back from salesman Desmond Bryant and he is always so helpful. I called hi I recently had and issue with my car that i purchased from you guys a while back from salesman Desmond Bryant and he is always so helpful. I called him and told him my problem so he assured me that my vehicle would be schedule for service and back on the road in no time! Pacifico Ford is the best ! Thanks Guys! More

Service Experience Andrew was able to get me in and out with no problem. He kept me up to date and always had the answer or found the answer to my 101 questions. Andrew was able to get me in and out with no problem. He kept me up to date and always had the answer or found the answer to my 101 questions. More

2011 Edge Warranty Work I took my Edge in for a reported problem of the air conditioning and defroster were not functioning normally. After twice taking it, they could not r I took my Edge in for a reported problem of the air conditioning and defroster were not functioning normally. After twice taking it, they could not recreate an issue. The compressor ceased within a month. I drove it to the dealer. I was promised they look at it by the end of day, Thurs or firs thing Friday. They finally started looking at it on Friday afternoon. At that time, the problem has spread to the other components of the HVAC system. They told me ordering parts to be delivered on Monday. With my car being returned on Tuesday Am. No call on Monday. I called today and was told the mechanic is just starting on it and all parts are in . It may be back to me by the end of the day. More

Great Experience I've finally found a honest service center. The service advisor James was very upfront concerning my vehicle and its needs. He told me how long my vis I've finally found a honest service center. The service advisor James was very upfront concerning my vehicle and its needs. He told me how long my visit would be and was actually done before my promises time, should me the process of the service and gave me approximate times to schedule future services. Great job James. I left feeling as if my business was wanted and my money wasn't the only focus (especially since the holidays are here, lol) More

Service Department James Williams is always friendly and professional greets you with a warm friendly smile. James is very attentive to the needs of the customers, he a James Williams is always friendly and professional greets you with a warm friendly smile. James is very attentive to the needs of the customers, he always let you know the cost before the work is started. I have recommended Pacifico Service Center to my co-workers. It's hard to find Honest people when it comes to getting work on your car James Williams has been honest with me and my husband since a friend recommended Pacifico to us. I am pleased with this service center. More

Lies! Negligence! They must pick and choose what reviews to post on their site. My experience at Pacifico Ford was horrible. My car sat at this dealership for 5 month They must pick and choose what reviews to post on their site. My experience at Pacifico Ford was horrible. My car sat at this dealership for 5 months for a recall on headlights. Then I get my oil changed tell them to check the entire car out and get a clean bill of health. I drive this car for one month, notice a ticking sound at first start up (10 sec) and it goes away. I bring my car to the dealership to have them check it out. I get the Service Manager to introduce me (personally) to the senior Tech or mechanic that is working on my car to express my concern for whatever this problem is. They couldnt identify what the problem was immediately, called me back towards closing and told me it would be 1,800.00 to fix my car. That it was a timing chain greasing problem and not to worry about it, and that I didn't have to get it fixed right away. The next day my engine blew at 2:15am. I sat on the turnpike all night waiting for a tow. Towed the car back to the dealership and they called me back two weeks later stating $7,000.00. Now i am suing Pacifico for Negligence, time lost, rental fees and everything else. The catcher: they tell me they didn't contact me in a timely manner because they lost my phone number. Lets see what the Judge says... Now see if this gets posted... More

great Great experience... easy night drop, done when i needed it to be done, very friendly and professional staff at pick up and price was great! Great experience... easy night drop, done when i needed it to be done, very friendly and professional staff at pick up and price was great! More

New Car Lease After another recall on my 2013 Ford Escape, Gary Holmes asked me if I wanted to to lease in a new car. I said yes and now I am driving a 2015 Taurus After another recall on my 2013 Ford Escape, Gary Holmes asked me if I wanted to to lease in a new car. I said yes and now I am driving a 2015 Taurus. More