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Palm Springs Subaru - Service Center

Cathedral City, CA

4.1
16 Lifetime Reviews Review Dealership

16 Reviews of Palm Springs Subaru - Service Center

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December 07, 2020

"Sarah has been taking care of my Subaru s for five years..."

- Mcaustin60

Sarah has been taking care of my Subaru s for five years now. She is the best Service Adviser I have ever experienced in 40 years of car ownership. She is friendly, extremely competent and very communicative. I honestly don't understand the negative reviews of this dealership unless they're just grumpy people looking to pick a fight. I've always had excellent service and been treated with kindness and respect.

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Recommend Dealer
Yes
Employees Worked With
December 02, 2020

"EXCELLENT ATTITUDE AND KNOWLEDGE..OFFERED HELPFUL INFO...."

- tamangel

EXCELLENT ATTITUDE AND KNOWLEDGE..OFFERED HELPFUL INFO. INSTALL OF AFTER MARKET FOG LIGHTS ON MY 20 FORESTER..WILL BE GOING BACK FOR SEVERAL OTHER INSTALLS PER HIS CAN-DO, POSITIVE ATTITUDE..

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Yes
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August 19, 2020

"This dealership tried to charge me to service my NEW 2019..."

- Liz Kanter

This dealership tried to charge me to service my NEW 2019 Subaru because I did not buy it there, and I would have had to buy a maintenance package when I bought the year ago. Their service prices were super high too. This is my last Subaru.

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No
Employees Worked With
June 18, 2020

"Gave great advice"

- shaynaxena

Called because the cruise control on my 2008 Forester stopped working and the check engine light came on. Marrissa gave me great advice that solved the problem.

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Yes
Employees Worked With
June 16, 2020

"Juan was super kind and helpful and didn’t say anything..."

- Willbullock2019

Juan was super kind and helpful and didn’t say anything negative when I asked about checking prices around town first before deciding on having the work done. He encouraged me too and gave me a printed quote to use. I drove out and drove right back in. I made one call and found Juan’s price was still better than the competitor. And that was before he gave me a coup. For free labor on ! We will. One back for service at Palm Springs Subaru because of Juan! Excellent, honest, and caring. And a warm smile and hand shake to boot. Thank you Juan!

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Yes
Employees Worked With
Juan Flores
May 22, 2020

"Paul has services my car for decades! He knows his stuff..."

- Gina B

Paul has services my car for decades! He knows his stuff and has never misdiagnosed a problem with any of our vehicles! You’re in the right hands with Paul!

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Yes
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January 26, 2020

"I received a notice in the mail that the airbag in the..."

- Rebecca

I received a notice in the mail that the airbag in the passenger side of my Subaru Impreza had been recalled, so I made an appointment at my nearest Subaru dealership in Palm Springs. I figured while I was there I would have them fix my headlights that had been out, too. I had not been to this dealership before, but soon realized it was a big mistake to take my car here. First of all the service was horrible. They have a bunch of inexperienced ‘kids,’ who apparently cannot answer basic questions, running the place. They appear miserable, like they must hate their jobs, and it is reflected in the way they treat the customer (and each other). But fine, “I’m just here to get my airbag (and headlights) fixed,” I thought. I dropped my car off, and came back later to pick it up, after the airbag/headlight issue had supposedly been fixed. Well, just a few miles after driving off the dealership lot, my car started violently shaking. I have NEVER had a single issue with my car, besides my headlights, prior to that. So I took my car back, and say, “Look, you guys obviously did something to the car when you were inside my dash fixing the airbag. So please fix this issue.” They completely and repeatedly denied ANY responsibility for the newly-presented issue with my transmission. I did, however, leave my car at the dealership so they could fix the problem with the transmission. So I then went to pick my car up, and they told me they had bad news. Apparently one of the PS Subaru employees screwed-up and put these repairs under the wrong VIN number. They found out when some guy on the west coast called and said he was receiving notices about work being done on his car, which was impossible since he was on the opposite side of the country. What an incompetent mess! Anyway, I drove my car home, and apparently the transmission issue (which they NEVER owned-up to) was resolved, but then I realized my headlights, that I paid for, were never fixed! So I took my car into the dealership yet again. I pointed out that I paid to have the headlights fixed, so I would like this taken care of. Again, I left my car with them. When I went to pick it up, they told me they had more bad news. They proceeded to inform me that they were, in fact, unable to fix my headlights. Well, since that was the case, I asked to be reimbursed. They couldn’t reimburse me, they said, since they had performed “work” on the car, regardless of the fact they were not able to fix what they said they were going to fix. And not only did they not reimburse me for the fees I paid related to the headlights being fixed the first time I took my car in, they charged me for the SECOND time I brought the car in to have them look into the headlights they never fixed! That’s when I realized PS Subaru is a scam, looking to rip you off. I’m a young-looking woman, and they probably assumed I was an easy target. I love Subaru and was looking to upgrade my car... but I will no longer be getting a Subaru since it’s these people I’m going to have to deal with. Never again.

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No
Employees Worked With
Other Employees : Brandie Gil
October 30, 2019

"Sarah is Amazing"

- Ian & David

We've been coming to Palm Springs Subaru for 8 years and have always worked with Sarah. Sarah's a joy to work with: knowledgeable, responsive, and treats you like a real person. It's such a pleasure to work with a service advisor that you have complete trust and confidence in. When it came time to purchase a new car, it was another Subaru and that had everything to do with Sarah. I can't imagine going anywhere else.

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Yes
Employees Worked With
October 09, 2019

"Brandie Rocks"

- choyski

I didn't have an appointment and needed a brake light replaced, so I tried the Express Service. Brandie was very helpful, knowledgeable, warm and friendly, and even went over a previous work order for my "brake light" (it was a recall, zero charges). I thought there might be an issue there, but Brandie explained what was done vs. what needed to be done today. And less than 30 minutes later, my car was completed (and washed).

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Yes
Employees Worked With
Brandie Gil
May 04, 2019

"Kudos to Sarah Hagman"

- SUROO

Every time I take my 2016 Outback in for service or just questions, Sarah has been amazing! She is patient and knows her stuff. I highly recommend Palm Springs Subaru and Sarah! Juan Flores has been great as well!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Juan Flores
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