Palmen Buick GMC - Service Center

Jason always goes above and beyond to take care of my vehicle in a way that keeps me moving. vehicle in a way that keeps me moving. More

Took my 2016 Sierra in for it's 90K service, Oil, filter, lube, rotate tires, air cleaner, TSB 18-NA-355 Blue Label Mobil LV ATF HP Part #124715 ? 19417577 *GMC Transmission Shudder Problem). Did have to le lube, rotate tires, air cleaner, TSB 18-NA-355 Blue Label Mobil LV ATF HP Part #124715 ? 19417577 *GMC Transmission Shudder Problem). Did have to leave it overnight. The transmission shudder seems to be gone, at least for now. I took it to Boucher for the same transmission problem a couple years ago, they charged me for the more expensive transmission fluid but the problem didn't go away, which leads me to believe they charged for the better transmission fluid but put in the cheaper original fluid. Won't be going back to Boucher but will be going back to Palmen for all my GMC repair needs. I do recommend Ben Vitullo who helped every way he could with GMC for this problem. Not the dealerships problem but GMC knows about the shudder problem and IMO should fix the transmission, not just recommend a heavier transmission fluid. More

Jason in service is always great about getting us in for an appointment. Always gets us in with short notice! an appointment. Always gets us in with short notice! More

Great service team , got me right in and all was taken care of right away, fast ,courteous and done right at a great price, definitely be back for future service care of right away, fast ,courteous and done right at a great price, definitely be back for future service More

Tim Hoffman is a great service advisor and we will continue to come to Palmen for service because of Tim. continue to come to Palmen for service because of Tim. More

I told the service department the exact code from carmax to be repaired. Palmen charged me 150 to tell me what I had already said I wanted repaired, therefore doubling the price of a wire repair.. custom to be repaired. Palmen charged me 150 to tell me what I had already said I wanted repaired, therefore doubling the price of a wire repair.. customer rep was nice, just crappy they charged me for what I already knew was the issue. Chris Cbilik1@yahoo.com More

My last visit was for an oil change they rotated my tires told me they couldn’t read my back tire had to pay an additional 125.00 to reset them I refused that left center with gauges on my dash that was not told me they couldn’t read my back tire had to pay an additional 125.00 to reset them I refused that left center with gauges on my dash that was not their upon my arrival I went to another business and was told all they had to do was reset them went right off I trusted Palmen to always to take care of my car now I don’t know More

Very pleased with the second gentleman I worked with first gentleman was very rude and might need to go to the doctor first gentleman was very rude and might need to go to the doctor More

I blew a tire on my way into Kenosha from out of town. Hit something, I’m sure from all the construction. I went straight to Palmen GM and dealt with Jason and Dan and gotten take care of immediately. Wo Hit something, I’m sure from all the construction. I went straight to Palmen GM and dealt with Jason and Dan and gotten take care of immediately. Wonderful experience. Highly recommend them for sales and service. More

A good job on the work that was done but the I had to sit a wait 15 to 20 minutes before someone would help me and I had an appointment at 830am but didn’t get checked in until at least 845am. I don’t unders a wait 15 to 20 minutes before someone would help me and I had an appointment at 830am but didn’t get checked in until at least 845am. I don’t understand why only the one guy that I originally talked to on the phone is the only one who can check you in when there are three other guys sitting there not as busy that can’t help the customer. Not a very good system , needs to be looked at. I was only there for an oil change to drop my car off a shouldn’t have to wait that long just to check in. More