Palmen Buick GMC - Service Center

I have always been pleased with Palmen Motors, whether it be buying a new vehicle or having my vehicle serviced. I have always been treated in a friendly, professional manner! be buying a new vehicle or having my vehicle serviced. I have always been treated in a friendly, professional manner! More

We had an oil change service schedule for 11:00AM. My wife was made to wait over an hour and a half past her scheduled appointment time of 11AM before anyone stated that they were drinking behind due My wife was made to wait over an hour and a half past her scheduled appointment time of 11AM before anyone stated that they were drinking behind due to an employee call in. She arrived at 10:45AM and was not approached by a staff member until 12:30PM who notified her of the call in and delay. They then stated at 1:00PM that they called another tech in for work and that they started working on her car and it shouldn't be much longer. At 1:15PM they came back and told her that the original tech had come in and they were now starting her car. At 1:35PM they told her that her car was finished and she was ready to go. For the entire inconvenience of a 30 minute oil change taking over 2 1/2 hours they gave her a $6 discount. I am not complaining about the tech calling in, that's understandable. I do not however think that making a scheduled paying customer wait over an hour and half before letting them know, or giving them any option to reschedule or wait is acceptable. More

I felt listened to and heard! My concerns were dealt with in a professional manner and I will go to them without hesitation in the future. Thank you Tim Hoffman ⭐️⭐️⭐️⭐️⭐️ My concerns were dealt with in a professional manner and I will go to them without hesitation in the future. Thank you Tim Hoffman ⭐️⭐️⭐️⭐️⭐️ More

The service representative was friendly and extremely helpful with all my questions. He kept me updated on items that will need to be serviced next time. helpful with all my questions. He kept me updated on items that will need to be serviced next time. More

Clean efficient friendly service waiting area clean. Surprised by the lack of new cars available as in none. Surprised by the lack of new cars available as in none. More

Palmens is very good at keeping their appointment on time. And they do the work on a reasonable amount of time. I'd used them all the time. Thank you. time. And they do the work on a reasonable amount of time. I'd used them all the time. Thank you. More

Tim did a great job in getting my issues resolved quickly. I appreciated the shuttle back and forth. Thank you very much! quickly. I appreciated the shuttle back and forth. Thank you very much! More

Very friendly staff who went out of way to make sure my needs where met needs where met More

Great service. Jason is best service writer. Clean dealership xxxx. Xxxx.xxxx. Xxxx. Xxxx. Xxxx Jason is best service writer. Clean dealership xxxx. Xxxx.xxxx. Xxxx. Xxxx. Xxxx More

The intake for oil change and tire rotation was great. Good conversation in that area. While walking in lobby sales people relaxed never approached. Mind you I was having a 2020 XT5 Cadillac service a Good conversation in that area. While walking in lobby sales people relaxed never approached. Mind you I was having a 2020 XT5 Cadillac service and share a strong interest in 2023 Lyrique More