Palmen Buick GMC - Service Center

Once again an enjoyable experience with the Palmen service department. Can’t say enough about the quality of service and the polite and professional service staff. Tim is amazing to work with as he pu service department. Can’t say enough about the quality of service and the polite and professional service staff. Tim is amazing to work with as he puts customer service and satisfaction first and foremost. I’ve dealt with a number of different dealerships and Palmen is far and away the absolute best. I highly recommend them for anyone looking to buy or service a vehicle. Thanks to the Palmen Group for your dedication to customer service and loyalty. More

Tim is an asset to the firm. I always choose him as service writer. Good man. I always choose him as service writer. Good man. More

Great service and good people fast and reasonable prices techs are the best Tim Hoffman is great techs are the best Tim Hoffman is great More

Not good. Probably never coming back customer service is terrible. I was in sales/ service. For 31 years. I doubt I would have ever had any repeat custom Probably never coming back customer service is terrible. I was in sales/ service. For 31 years. I doubt I would have ever had any repeat customers. And most of my were with me for 25 plus years. I I treated them like palmen More

The employees at Palmen GMC are always very nice to work with. They are courtious pleasant, and knowledgeable about the vehicles that the sell and service. The Dealership is clean and they have a nice waiti with. They are courtious pleasant, and knowledgeable about the vehicles that the sell and service. The Dealership is clean and they have a nice waiting area for their customers. They seem to treat their customers the way the would want to be treated which makes them very easy to work with. Thank You! More

This was the worst experience I have ever had with customer service. The communication was terrible and I had to initiate multiple calls to even get information on my vehicle. The service guy gave me customer service. The communication was terrible and I had to initiate multiple calls to even get information on my vehicle. The service guy gave me the same excuse two days in a row and each day he said the part just arrived from another dealer. Clearing was false information. I will never give this dealership my business ever again and will encourage anyone else. More

Did not have appointment that I had set up. Computer screen doesn’t work in the cold and had to pay 200.00 for a diagnostic that I was not aware of. Then told me it would be 800 more to replace Computer screen doesn’t work in the cold and had to pay 200.00 for a diagnostic that I was not aware of. Then told me it would be 800 more to replace. Since then works after warming or above freezing outside. So no radio or camera below freezing More

Tim is great. He is always pleasant, helpful and accommodating for whatever car needs I have! He is always pleasant, helpful and accommodating for whatever car needs I have! More

Ben is a great service provider and explained all the work being done at that time. work being done at that time. More

They have always taken care of me very nice and polite. If they found a problem while they were doing any other work, they would call and tell me and update me and then I would go from there whether I had If they found a problem while they were doing any other work, they would call and tell me and update me and then I would go from there whether I had him do the work or not which most of the time I did More