Palmen Dodge Chrysler Jeep Of Racine

Patti is very knowledgeable at her position and always friendly. That is why I keep coming back. friendly. That is why I keep coming back. More

Professional and friendly. Would recommend to anyone for their service needs. For what ever type of vehicle they own. Would recommend to anyone for their service needs. For what ever type of vehicle they own. More

Always happy with the work completed. Patti Ostergaard is very thorough, professional, treats me like family, and is the reason I keep coming back to Palmen. Patti Ostergaard is very thorough, professional, treats me like family, and is the reason I keep coming back to Palmen. More

Over priced but when I get my vehicle back, I feel comfortable with services done. Being a former service manager that means alot to me. Will keep using. comfortable with services done. Being a former service manager that means alot to me. Will keep using. More

Pricey for service but give above average quality on the work they do. would reccommend them overall. work they do. would reccommend them overall. More

Had the pleasure to work with Tommy , he was a great salesman and answered every question my husband and I had, if he didn’t know he sure got someone or asked someone who did. salesman and answered every question my husband and I had, if he didn’t know he sure got someone or asked someone who did. More

Dennis has been great to work with on the couple of issues that we have encountered with our 2024 Jeep. While having issues with a newer vehicle has not been pleasant Dennis has been patient and dilig issues that we have encountered with our 2024 Jeep. While having issues with a newer vehicle has not been pleasant Dennis has been patient and diligent to work to find a resolution. He has stayed on top of communicating and making sure we were aware of exactly what next steps were. So far the service from the techs has also been good. All repairs have been done as expected. More

Chris got me right in. Explained what they were going to look at to resolve my issue. Explained what they found and corrective action taken when I picked it up. Explained what they were going to look at to resolve my issue. Explained what they found and corrective action taken when I picked it up. More

Professional and prompt. Everything was explained to me and the work was completed in the time promised Everything was explained to me and the work was completed in the time promised More

Radio warranty replacement involved a technician named Chris. I told him that if the part arrived by Saturday, I would prefer that specific Saturday or that week because the issue affects my backup camera Chris. I told him that if the part arrived by Saturday, I would prefer that specific Saturday or that week because the issue affects my backup camera and nearly everything in the car, allowing me to avoid missing work; he replied that a Friday arrival might permit scheduling for that Saturday. The part arrived on Friday, yet I received no call. Since the fault impacted almost all systems, I would have preferred immediate service. I called on Monday and learned from the parts department that the part had arrived on Friday, so I asked to be transferred to Chris, the technician in charge. Had I known about the Friday arrival, I could have tried scheduling earlier in the week, even if I could not make that Saturday; however, Chris said he was already booked then, which explained the lack of contact. He is now booked until Thursday, which is today. I waited until after my appointment to leave this review. I had no issues with the dealership when I arrived today, but the experience makes me want to visit the one 25 to 30 miles away in Kenosha from now on. More