Palmen Dodge Chrysler Jeep Of Racine

Went well Dealer had good knowledge to let me know what I needed as well as some extra things that helped me like the vehicle I chose Dealer had good knowledge to let me know what I needed as well as some extra things that helped me like the vehicle I chose More

It was quick Quick and easy .was very comfortable and nice. Liked the tv to keep it relaxing . Only wish the TVs were on one channel.. was hard to hear with both T Quick and easy .was very comfortable and nice. Liked the tv to keep it relaxing . Only wish the TVs were on one channel.. was hard to hear with both TVs going at one time. More

Great service Fast, easy, great. I would highly recommend Palmen service department for all your servicing needs. Every step was easy and efficient. Thanks Palmen f Fast, easy, great. I would highly recommend Palmen service department for all your servicing needs. Every step was easy and efficient. Thanks Palmen for the great service. More

Oil change and tire rotate. Patty was very kind and courteous. Explained the amount of work and how much time it would take. After completing the work, she had the exterior wash Patty was very kind and courteous. Explained the amount of work and how much time it would take. After completing the work, she had the exterior washed and the total time of service was less than the time expected. More

Quick and easy Vince and Teddy were both very helpful and made sure all made needs were taken care of in very timely manner. I left very satisfied with service and v Vince and Teddy were both very helpful and made sure all made needs were taken care of in very timely manner. I left very satisfied with service and vehicle. More

New lease No issues with the lease process at all. Made it easy and fast. Trustworthy dealership to work with. It was the first time I dealt with them No issues with the lease process at all. Made it easy and fast. Trustworthy dealership to work with. It was the first time I dealt with them More

New car purchase As always Palmen of Racine treated us great and made it a quick painless experience! The manager Mark Amburn and his sales team were great! As always Palmen of Racine treated us great and made it a quick painless experience! The manager Mark Amburn and his sales team were great! More

Very helpful and courteous and explained everything The review I gave was because I was very satisfied with the work done and the people I saw. I don’t know any one who works there The review I gave was because I was very satisfied with the work done and the people I saw. I don’t know any one who works there More

Service Tim DeLoard did a great job of explaining and handling the appointment. He was very efficient, up to date, and available for any questions. Thank y Tim DeLoard did a great job of explaining and handling the appointment. He was very efficient, up to date, and available for any questions. Thank you. More

Not feeling valued as a customer I had made an appointment for an oil change and elected the option to drop off the night before. I ended up getting a ride to the dealership prior to I had made an appointment for an oil change and elected the option to drop off the night before. I ended up getting a ride to the dealership prior to their closing and went in to just drop off my keys. I was informed that I couldn’t do an “after hour” drop off when the service department was open. I was told that I needed to go get my car, drive it in, and fill out all the paperwork. I inquired why I couldn’t just give them my keys, fill out the form and drop it an envelope in the box and they simply said “no”. I didn’t have time for their “during hours” drop off since I had a caregiver at home with my special needs daughter. I was very upset with the inflexibility of the service advisor. Not only had I wasted the time of the person who gave me a ride, but had wasted money paying a caregiver for their services. I ended up going back later to drop my keys off (after hours). Service was performed satisfactorily. Need to work on how advisors address customers. This will be my last time taking my car to this dealership. More