Palmer Dodge Chrysler Jeep Ram

Service department unable to diagnose and correct the issues with electrical system, start/stop, and ETS error messages. They said they fixed it multiple times but the errors continued to present themse issues with electrical system, start/stop, and ETS error messages. They said they fixed it multiple times but the errors continued to present themselves after driving a mile off the lot. Their service department did a poor job of explaining what was going on, explaining why they made the recommendations they did, and didn't seem concerned in the slightest at caring if the problem was actually fixed. I won't be returning to this location for any reason. More

Chad and DJ were absolutely amazing. I told Chad what I was looking for when I first got there and he took me right to it. Once I made it to DJ he made sure all the paper work was taking care of. I had a r was looking for when I first got there and he took me right to it. Once I made it to DJ he made sure all the paper work was taking care of. I had a really great experience with Palmer Dodge. More

Professional and easy to deal with. They made the buying process easy by pre-negotiating the deal before I got there. All I had to do was come in and sign. process easy by pre-negotiating the deal before I got there. All I had to do was come in and sign. More

My AWD vehicle is now RWD after my first service and had an random Mopar sticker attached in my car rather than the sticker with the details of my first service. an random Mopar sticker attached in my car rather than the sticker with the details of my first service. More

This was the first time servicing my Dodge. Palmer Dodge took good care of me and had a more personal feel than the chains. The wait was not long but they are busy. That is a good sign. took good care of me and had a more personal feel than the chains. The wait was not long but they are busy. That is a good sign. More

Roberto is amazing and always efficient and helpful. I appreciate his help! Thank so much for quickly looking at my car so that my family can go on vacation safely! appreciate his help! Thank so much for quickly looking at my car so that my family can go on vacation safely! More

Thomas is THE BEST! He isn't coming up as an option for me below so wanted to be sure to mention him by name. me below so wanted to be sure to mention him by name. More

Roberto, went above and beyond to assist me with my vehicle. He knows how utilize his rapport w/mechanics and the parts department to exceed the customers expectations. vehicle. He knows how utilize his rapport w/mechanics and the parts department to exceed the customers expectations. More

Im giving Palmer Dodge Chrysler 5 stars due ONLY to my sales rep Jarod Watson... When I arrived, a few sales guys was huddled together at a car in the front. I walked around the lot for a few minutes and sales rep Jarod Watson... When I arrived, a few sales guys was huddled together at a car in the front. I walked around the lot for a few minutes and Jarod was the only person that greeted me and introduced himself. I explained what I was browsing for and told him of a vehicle I saw on the internet. He instantly looked up the stock number and found the vehicle in the back. Jarod was VERY attentive, inquisitive and made me feel at ease with the whole process. We took the vehicle for a test drive and when there was noise coming from the hood, he assured me he would have it repaired. This was not the 1st time I shopped at Palmers but because of Jarod's expertise and professionalism this was the first time I purchased from your dealership. I felt very comfortable with him and knew he would ensure the car was up-to-par before I came to pick it up. I would highly recommend Jarod (and have since passed his info to other friends in the market) & hope he receives his due acknowledgment, and hopefully a raise lol. Another recognition should go to my finance guy DJ. He answered my many questions (& there were a lot), he never got frustrated and was patient from the beginning until the end. I work in the customer service field and always acknowledge individuals who go above and beyond to make the customer feel as if he/she is the only customer of the day. I'll be more then happy to speak with anyone and give more specific details about Jarod & DJs interaction, if necessary. Thank You! More

Horrible!!! Was charged for a tire rotation and the rotation was not done on the vehicle. Was given a cash refund… pretty shady business practices. Luckily I didn’t call my lawyer on the news for the c rotation was not done on the vehicle. Was given a cash refund… pretty shady business practices. Luckily I didn’t call my lawyer on the news for the charged service. Still have not received a call from the service manager as requested. Shame on you service department. More