Palmer Dodge Chrysler Jeep Ram

Dealer not observing COVID-19 precautions despite assurances that they would. Employees (including the ones driving customer cars) and managers not wearing masks, no plexiglass separators, no hand sa assurances that they would. Employees (including the ones driving customer cars) and managers not wearing masks, no plexiglass separators, no hand sanitation stations. Emailed management regarding concerns and not even the courtesy of a reply. More

I initially was working with Will Blythe, who was polite and communicated well. The sale continued into the next day and Will was not working so I worked with Tony White. What a sleez ball. He would tell me and communicated well. The sale continued into the next day and Will was not working so I worked with Tony White. What a sleez ball. He would tell me one thing and then 15 minutes later say they couldn't do it. This happened 4 or 5 times. I was having the new vehicle delivered and at first the delivery fee was waived, then it wasn't, then the vehicle was going to be delivered on Friday (this was on Wednesday), then called back and said the vehicle wouldn't be picked up until the following Monday. Every time he called, he would say great news (yeah right). Wecan't do what I said we could do, but we can do this... and what ever "this" was was always way less than what was originally promised. I felt like I was a dog on a chain and was continually getting jerked this way and that. After settling on a price. Tony told me the finance department would call me in a few minutes. 3 or 4 hours go by and I had to call back. After signing the paperwork on a Friday, I hear nothing until Monday afternoon. I received an email or text (can't remember) if I had transferred the down payment... I hadn't heard a thing from them almost 3 days. I was never told where or how to make the down payment... and at this point the vehicle was already in transit. Either everyone there is incompetent or they don't communicate between departments. I would work with Will Blythe again, he seemed the most responsible person there. More

Excellent dealership and sales process. I came to Palmer for a particular vehicle I found on their website. Traded my 2018 Ocean Blue Rubicon JLU for a new 2021 Snazzleberry Sahara JLU. They made the pro for a particular vehicle I found on their website. Traded my 2018 Ocean Blue Rubicon JLU for a new 2021 Snazzleberry Sahara JLU. They made the process easy. Good deal in quick time. Arrived at the dealership at 10am and had completed test drive, financing, and trade-in and was on my way by about 11:45. Thanks to Brandon, Steve, and Chris! More

We always dive up from Gulf Shores, Alabama to get our vehicle From Palmer. They always have the biggest selection of vehicles to chose from, so if you are ready to buy this is the place to be. The sale vehicle From Palmer. They always have the biggest selection of vehicles to chose from, so if you are ready to buy this is the place to be. The sales department especially Steve for us makes the experience so much easier. They are quick to evaluate how much my vehicles is worth, but also bringing me the best deal possible the first time.. one of my daughters bought her car here also and always comes back to the service department because the work gets done quickly and correct. In the future we will continue to drive 5 1/2 hours out of our to come back for our vehicles. More

Great overall experience! Our sales rep, Willem, was fantastic and helped us pick the perfect Jeep Rubicon. 10/10 would recommend Palmer to any new car buyer. fantastic and helped us pick the perfect Jeep Rubicon. 10/10 would recommend Palmer to any new car buyer. More

I brought my 2012 Town and Country in to have a new key programmed. I was taken care of in a very timely manner and appreciate the service I received programmed. I was taken care of in a very timely manner and appreciate the service I received More

Great service and communication. Kept me notified with all new developments and status of my repairs. Luis was very responsive whenever I had questions and kept me abreast of what the insurance was reques all new developments and status of my repairs. Luis was very responsive whenever I had questions and kept me abreast of what the insurance was requesting and doing with regard to the repairs More

Hello! Customer Service and Service provided was top of the line. Winston and team did an amazing job. Everyone I came in contact with at the dealership had great hospitality and customer service. the line. Winston and team did an amazing job. Everyone I came in contact with at the dealership had great hospitality and customer service. More

I have been doing business with Palmer Dodge for many years. They always come through with the utmost professionalism and customer service. I would never hesitate to recommend them! years. They always come through with the utmost professionalism and customer service. I would never hesitate to recommend them! More

Lee was very friendly and casual, not pushy. It was overall a pleasant experience with Palmer and everyone we worked with. The showroom had some cool cars as well. Everyone wore a mask and was courteou overall a pleasant experience with Palmer and everyone we worked with. The showroom had some cool cars as well. Everyone wore a mask and was courteous. More