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Palmer Dodge Chrysler Jeep Ram

Roswell, GA

Overview
Employees
Reviews
Vehicles
4.6
7,629 Reviews
Palmer Dodge Chrysler Jeep Ram has been in business for over 19 years. We recently acquired the Chrysler Jeep franchise and can now fully service all your Chrysler brand needs. We are a family owned business that operates out of one store in Roswell, Ga. We pride ourselves on outstanding customer service. We are one of the top sellers of Vipers and other SRT vehicles in the country and are well versed in all makes and models. Thank you for taking your time to read about us and hope that we can better serve you.
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11460 Alpharetta Hwy

Roswell, GA

30076

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Showing 7,629 reviews

July 10, 2024

Kim provided excellent service. The work was done on time as promised. However, the cost was high. More

by randy.karesh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Keyes
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Jul 15, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Randy, thank you for taking the time to share your feedback. We're glad to hear that Kim provided excellent service and completed the work on time. We appreciate your input on the cost and will take that into consideration for future improvements.

July 10, 2024

My oil change appointment was for 7:30 am and yet my car was not ready until after 12:00. More

by jdriesse99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Keller
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 16, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We're sorry to hear about your experience with the delayed oil change appointment. We apologize for the inconvenience this caused you. Your feedback is valuable to us and we will work on improving our service to ensure this does not happen again in the future. Thank you. Sincerely, David Keller, Service Manager, service@palmerdcj.com

July 10, 2024

I felt our salesman, Edwin, was knowledgeable about the cars and intent on my finding what I wanted. When I gave him a reasonable price range, he helped me to stick in it. This is my second Dodge and I wo More

by JIM.HARRINGTON.ENG
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin, I have forgotten the finance guy.
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Jul 15, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Jim, thank you for sharing your positive experience with Edwin at our dealership. We are thrilled to hear that he provided excellent service and helped you find the perfect Dodge within your price range. We appreciate your loyalty and look forward to assisting you with your future car purchases.

July 10, 2024

Timely service for the completion of my card oil change. Kimberly provided excellent service during my check in. More

by esteslon
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly
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Jul 15, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for sharing your positive experience with us! We are thrilled to hear that Kimberly provided excellent service during your visit. We strive to provide timely service and exceptional customer care. We look forward to serving you again in the future.

July 09, 2024

Palmer Dodge is my go-to service for my Jeep. Their communication is great throughout the process. More

by JEANETTELAFORGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Keyes
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Jul 10, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Jeanette! Thank you for choosing Palmer Dodge as your go-to service for your Jeep. We're thrilled to hear that you appreciate our communication efforts. We strive to provide excellent service to all our customers. We look forward to serving you again in the future!

July 09, 2024

Customer service is great, quick oil change, I am not very happy with the service provided by phone to book the appointment because she was trying to rush the phone call and gave me the wrong information More

by felipeandree24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Paz
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Jul 10, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Felipe, thank you for sharing your feedback with us. We're glad to hear that you had a great experience with our customer service and quick oil change. We apologize for any inconvenience caused during the booking process and will address this issue with our team. Thank you for bringing this to our attention.

July 09, 2024

Rich was amazing! My truck was needing a lot of minor things done. It was done within a good amount of time and ran amazing afterwards More

by phillip.g181
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich
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Jul 10, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Phillip, thank you for sharing your positive experience with Rich! We're thrilled to hear that he was able to take care of all the minor issues with your truck efficiently and effectively. We appreciate your feedback and look forward to serving you again in the future!

July 08, 2024

The service was fantastic from sales to your financial team. I am very happy with the total experience. More

by DAVID.BURNETTTB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kainen Beecher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karim
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Jul 09, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

David, thank you for the glowing review! We're delighted to hear that you had a fantastic experience with our sales and financial teams. It's our goal to provide top-notch service, and we're thrilled that we hit the mark for you. We appreciate your feedback and look forward to serving you again.

July 07, 2024

The communication from the service department was terrible on a question I had about a fee on my bill. Over a week later I finally seen the service manager to answer the question and he supposedly pu More

by ROBERTBAGWELL49
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
David Keller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cris Boozer was outstanding top notch guy
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Jul 10, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We want to make sure we answer any and all questions you might have, and we're so sorry for any inconvenience you experienced! This is not how we want our valued customers to feel after visiting our dealership, and we hope to have the opportunity to make things right. Sincerely, David Keller, Service Manager, service@palmerdcj.com

Jul 10, 2024 -

ROBERTBAGWELL49 responded

Well I’d like for the credit to be on my account as I was told as I’ll be back to pick up a part when it comes in. So I’d like to use it on that purchase and I plan on doing busy there as I bought my vehicle there pls your close to where I live.

July 07, 2024

Edwin (Sales), Chris (Finance), and Ryan (Service) did a great job through our vehicle purchase and service process. They did a great job overall with their communication. More

by JJPOWELL75
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Hooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edwin (Sales), Chris (Finance), Ryan (Service)
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Jul 08, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you so much for the kind words! We're thrilled to hear that Edwin, Chris, and Ryan provided excellent communication throughout your vehicle purchase and service process. We appreciate your feedback and look forward to serving you again in the future!

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