Palmer Dodge Chrysler Jeep Ram

2019 Dodge Ram Rebel I’ve been by trucks here for a very long time. In March of this year I purchased a new truck. After the first few days of ownership I had to come back I’ve been by trucks here for a very long time. In March of this year I purchased a new truck. After the first few days of ownership I had to come back because the apple car play and radio was not working. They said was a issue with the software and were going to order a new radio. After two weeks went by I called and the advisor said to come in as the radio arrived. I went as requested. As I’m talking to him, he realizes that they ordered the wrong radio for my truck. From there they were going to order a second. After almost a month going by the radio that sill has not been replaced is now causing the heated seats to come on, on their own when it’s 95 degrees, to the point of not turning off, burning my legs and behind. A towel helped out a lot. Next the air conditioning worked only when it wanted to and thirdly the odometer is jumping mileage. Meaning I drive twenty miles and it jumped up 500 miles. Finally the advisors answers my call(s) and says to take pics of the odometer, which I do showing one day at 500 miles and the next at 1500 miles. At this point they not my advisor says to bring it in. I get there and the second radio is still wrong and they issue me a Jeep Wrangler to drive while my truck is there. Now it’s been another two weeks without my truck. While the wrangler is nice and all it’s not my truck. I’m in the landscape industry and not having my truck is very troublesome. I’ve had to rent a truck to the current amount of $600.00. I hope to get my “fixed” truck back before much longer. Reimbursement for a rental truck or a new truck without issues. Phillip More

Courteous team - service results were not satisfactory My review should really be directed to the manufacturer perhaps but since the dealership represents them, I guess they are part of the whole process. My review should really be directed to the manufacturer perhaps but since the dealership represents them, I guess they are part of the whole process. My dissatisfaction results from the fact that my 2 year old RAM with less than 50,000 miles should not be giving me the issues that it has. The issue is the vehicle starts multiple times in a row and then later in the day (after about 5-6 start ups) it then won't start. I feel like there should be a more accurate way to diagnose the problem than saying - well if it isn't this it must be that and then have me replace the starter when that starter replacement (most likely unnecessary) did not solve the problem. After that starter replacement - the vehicle did not start again (after the same start/stop pattern during the day as before) and this time when I took it back in it was diagnosed with a grounding issue (battery related). I did not drive the vehicle a whole lot after this grounding issue was "fixed" but then today when I drove it more, after 5-6 starts/stops it would not start again. It is frustrating as I depend on my truck for work. It seems this issue I am having must be a little more complex - therefore - I recommend Palmer for routine work (Oil Change Etc. but maybe not more complex issues). How could I when they haven't shown they can fix my truck? More

Quick and efficient I was taken care of quickly with no issues. The service representative was courteous and helpful. My wait time was shorter than I had expected. I was taken care of quickly with no issues. The service representative was courteous and helpful. My wait time was shorter than I had expected. More

Service was good Set 1.5 hour and couldn't fix what I needed but service was great and did explain to me why well be back for service Set 1.5 hour and couldn't fix what I needed but service was great and did explain to me why well be back for service More

Life saver They were busy but they got the job done very professional they keep my updated with emails and phone calls and I was pleased with the work They were busy but they got the job done very professional they keep my updated with emails and phone calls and I was pleased with the work More

Excellent job!!!!! They did exactly what they promised and I couldn’t be happier with the job they did. Jeep looks great and everything was installed properly. They did exactly what they promised and I couldn’t be happier with the job they did. Jeep looks great and everything was installed properly. More

Good buying experience I wasn’t yet expecting to make a purchase, but Jim Miller made me an offer that I had to accept. Very well run dealership. Business Manager was straig I wasn’t yet expecting to make a purchase, but Jim Miller made me an offer that I had to accept. Very well run dealership. Business Manager was straightforward and was not overly pushy on the add-ons. I got a great truck at a price that felt good. More

Straight to the point Deal was done, car was delivered. There was no run around and the sales guy were knowledgeable! I'll be a repeat customer and refer anyone that needs Deal was done, car was delivered. There was no run around and the sales guy were knowledgeable! I'll be a repeat customer and refer anyone that needs a great deal on a car/truck! More

Great service and deal! We drove 2.5 hours to Palmer to buy our 2018 Jeep Wrangler Sahara JL. This was after spending a week dealing with local dealerships. We met with Wil We drove 2.5 hours to Palmer to buy our 2018 Jeep Wrangler Sahara JL. This was after spending a week dealing with local dealerships. We met with Will, of the internet sales team. We were buying a left over new Wrangler and were not able to find exactly what we wanted. Will took the time going over all the options we had, including ordering a 2019 exactly how we wanted it. In the end we decided to purchase a 2018 due to the deals that were being offered. As mentioned, we drive 2.5 hours to buy from Palmer. We bypassed approximately 15 other dealerships that were closer due to the customer service and offers provided by Palmer. We are very pleased with our purchase experience. Will even stayed 2.5 hours past the time he was supposed to leave to complete the purchase. More

Very easy transaction and everyone was great! This is the Second vehicle we have purchased at Palmer and both transactions were the easiest ever at a dealership. They care about your time and the This is the Second vehicle we have purchased at Palmer and both transactions were the easiest ever at a dealership. They care about your time and the going back and forth negotiations were not needed. They gave me a fair trade value both times and we left very happy. A big Thank You to Dustin Perry, Dan Dickson, Richard in Finance and our salesman Lee Brown who was very friendly and took good care of us. We have told many friends and family to go to Palmer! More