Palmer Dodge Chrysler Jeep Ram - Service Center

First the bad: Palmer refused to service the glow plugs in my Jeep eco-diesel unless I agreed to waive their responsibility for breaking one and further required that I agree to the cost of replacing the h in my Jeep eco-diesel unless I agreed to waive their responsibility for breaking one and further required that I agree to the cost of replacing the head if they did break off a glow plug for an estimated $4200. Naturally I told them no thanks. This tells me two things: first, that the glow plugs are a known defective item and second, that Palmer has little confidence in their mechanics. Fortunately, I found a competent mechanic willing to take on the task. It turns out the glow plug was never defective in the first place and it was just a dirty contact. He cleaned it, cleared the error code and now it works fine. Palmer completely missed this and was going to charge me the better part of $500 to change the glow plug with the risk of a $4200 engine head replacement if they screwed it up. I certainly will not be going back to Palmer for any kind of significant repairs. Now the good: they did a competent job of changing my oil. For a cost of nearly $300 that is. Refilling the diesel exhaust fluid cost me another $100, and when I pointed out to them that it was still not full, they said they would top it off but only if I paid them more money. So actually, not very good at all. More

Repair and communication leading up to and right after repair was fine. However, ran into an issue on the 2nd drive after the repair. Called the service manager and left him a message. It's been a week si repair was fine. However, ran into an issue on the 2nd drive after the repair. Called the service manager and left him a message. It's been a week since that message and no one has called me back to discuss. More

Solid service. Extremely easy to book the appointment. Solid service. Hiram is knowledgeable and professional. I will definitely come back! Extremely easy to book the appointment. Solid service. Hiram is knowledgeable and professional. I will definitely come back! More

Hard to navigate getting to service dept. She realized I was a senior citizen and delivered my car to me. She realized I was a senior citizen and delivered my car to me. More

Sarah Jaramillo in the service department was very customer service oriented. I had my Jeep Renegade towed to service department due to dead battery. She handled the situation very competently. customer service oriented. I had my Jeep Renegade towed to service department due to dead battery. She handled the situation very competently. More

The Team is amazing. Luis helped me this time and did an amazing job. He was kind, efficient and informative. He went to check on my car in the service area and found Luis helped me this time and did an amazing job. He was kind, efficient and informative. He went to check on my car in the service area and found out it did not need much service. He called me immediately so I could return and pick it up. His quick thinking saved my having to rent a car. He is an exemplary service associate. More

I have been coming to this dealership for years and I always have a great experience. I always tell my friends if they want a great experience while have their vehicle worked they need to come here. always have a great experience. I always tell my friends if they want a great experience while have their vehicle worked they need to come here. More

Simple to book, was expected at my appointment, and the service took as long as estimated service took as long as estimated More

Great place to always bring my vehicles to get serviced. Always a great experience going to Palmer dodge Always a great experience going to Palmer dodge More

They are always great. On time, reasonably priced and I never have to worry that they are going to over service my Jeep. They only suggest what's really needed. On time, reasonably priced and I never have to worry that they are going to over service my Jeep. They only suggest what's really needed. More