Palmer Dodge Chrysler Jeep Ram - Service Center

Brought my truck ion because of radio issues. They tried to fix it the 1st time unsuccessfully. Brought it back again and they changed the radio out only to find out the change out was not necess They tried to fix it the 1st time unsuccessfully. Brought it back again and they changed the radio out only to find out the change out was not necessary. The original problem was caused by an system update only and they should have known that. When they changed the radio out they replaced it with a refurbished one. The truck is only 1 year old and should not have a refurbished radio in it. The refurbished radio also has issues and they want to replace it with another refurbished radio when they didn't even need to remove the factory radio in the first place. This whole process has been going on for about a month now all because they don't know what they are doing. More

Amazing service, fast turnaround, competent technicians. Overall excellent experience. Highly recommend. You can’t go wrong with Palmer! Overall excellent experience. Highly recommend. You can’t go wrong with Palmer! More

They got me in quickly and executed the appointment flawlessly and on time. Great experience. flawlessly and on time. Great experience. More

Experience was great, could be nicer with better location to drop your car at night. to drop your car at night. More

Kim Shoemaker made our service experience amazing! I honestly do not remember the last time I was able to say that. I greatly appreciate how easy she made the process of getting this warranty repair c I honestly do not remember the last time I was able to say that. I greatly appreciate how easy she made the process of getting this warranty repair completed. Thank you for a job well done! More

My customer experience at this dealership was extremely poor! The service advisor Kimberly did not represent the company or this dealership well. I called to get the seat buckle replaced on my Jeep. I ask poor! The service advisor Kimberly did not represent the company or this dealership well. I called to get the seat buckle replaced on my Jeep. I asked for an appointment which she did set, but when I arrived she informed me that I would need to leave my car for several days until they ordered the seat buckle. She lied and said that she mentioned that to me on the phone. She did not. She literally said ok, we have an opening just bring it in. I did not have to expect to leave my car for several days and then have them order a part. I asked her why they would not just order the part and then let me know when I can come in to get it serviced. She was not empathetic at all not did she apologize for any “confusion” which was not any confusion at all. She did not mention that. She then set another appointment a week later. I asked her if I could get the car serviced on that day and she said I’ll make sure. When I came back I walked in the door and waited in line. She did not have a customer so I assumed she was doing something on the computer. I was standing for about a minute without her saying anything so another gentlemen saw me just standing there so he asked me if I needed help. Immediately she said, I can help him. Kimberly provided a horrible customer experience and did not take any accountability. Not a hello or Good Morning…just started typing and asked about the key. I’ve been in customer service for 15 years and have over 300 employees so I get it but this was inexcusable and flat out rude! I hope whoever reads this doesn’t just ignore it but truly listens to customer feedback and provides this employee feedback so others won’t be treated like this. Being a black man and receiving this treatment makes me feel as though there’s an underlying issue. And that definitely makes me want to discuss this experience with my business partners in the community. More

Great service. Easy to work with. I feel like the team truly values the long-term relationship. Easy to work with. I feel like the team truly values the long-term relationship. More

It took 2 visits to correct the problem. The original diagnosis was incomplete and the parts provided were incorrect. The original problem was the key fob for my 2006 Chrysler 300 and the t The original diagnosis was incomplete and the parts provided were incorrect. The original problem was the key fob for my 2006 Chrysler 300 and the trunk latch was inoperable. The repair included the cutting and programming of two new keys, which were cut from Jeep blanks . When we went to pick up the 300, The new keys failed to open the car or the trunk. We left the car for further diagnostics. Upon returning the Chrysler 300 was said to be fixed. The additional diagnostics determined new wiring was required for the trunk latch. The keys were still inoperable. An experienced technician found that the keys were cut from Jeep blanks versus Chrysler. After an additional twenty minutes for cutting and programming keys, the electronic part of the keys was functional; the doors and trunk now opened. However, the key portion to unlock the driver's side door still was still inoperable. The key did start the car. We accepted the car with this deficiency as it appeared there was no easy solution to the key opening driver's door issue. More

After several unsuccessful drop offs at other shops who couldn't figure out how to fix whatever was causing my Wranglers engine light to come on, I dropped it off at Palmer Dodge Jeep Ram because of the to couldn't figure out how to fix whatever was causing my Wranglers engine light to come on, I dropped it off at Palmer Dodge Jeep Ram because of the top reviews it got on dealerrater.com. I wasn't disappointed: took about two and a half days but they diagnosed and fixed the problem. They even paid for myUber home and then back when my car was ready, and I live about 25 miles from them. Kimberly kept me informed throughout and I can't say enough good things about my experience! More

Excellent service for a MoPar warranty service. 100% satisfied with the experience. On time delivery. 100% satisfied with the experience. On time delivery. More