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Palmer Dodge Chrysler Jeep Ram - Service Center

Roswell, GA

4.5
4,341 Reviews

4,341 Reviews of Palmer Dodge Chrysler Jeep Ram - Service Center

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July 09, 2025

scheduled and oil change and arrived on time and was in and out in 45 mins. More

by AINSLEY.GEMMILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks for the great feedback, Ainsley! We're thrilled to hear you had a quick and efficient oil change experience. We aim to provide top-notch service, and it's awesome to know we hit the mark for you!

July 03, 2025

Luis and Sarah were nothing short of exceptional when my Jeep had an unfortunate problem and needed immediate repair. Both were beyond courteous, professional, and outstandingly efficient in getting me tak More

by c.estrada678
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Torres, Sarah Jaramillo
July 03, 2025

Luis and Sarah were nothing short of exceptional when my Jeep had an unfortunate problem and needed immediate repair. Both were beyond courteous, professional, and outstandingly efficient in getting me tak More

by c.estrada678
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Torres, Sarah Jaramillo
Jul 09, 2025 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for the fantastic feedback! We're thrilled to hear that Luis and Sarah provided you with exceptional service during your Jeep repair. Our team is dedicated to ensuring a great experience, and it’s wonderful to know they exceeded your expectations. We appreciate your support!

July 02, 2025

Great service responsive and helpful no problem to big good communication happy to work with More

by skonsin
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard
Jul 09, 2025 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you! We’re thrilled to hear you had a great experience with our team. Providing excellent service and communication is our priority, and we appreciate your positive feedback. Looking forward to assisting you again in the future!

July 02, 2025

Great service responsive and helpful no problem to big good communication happy to work with More

by skonsin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Kinsey
Jul 09, 2025 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for your awesome feedback, Skonsin! We're thrilled to hear you had such a positive experience with our team. Your satisfaction is our priority, and we look forward to assisting you again in the future!

June 29, 2025

Charged for alignment that was never requested. Drained Freon from working A/C after I did not want to be charged for an inspection. More

by davidw14
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Keller
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2025 -

Palmer Dodge Chrysler Jeep Ram responded

We appreciate your feedback, David. We're sorry to hear about your experience and understand your frustration. Your concerns are important to us, and we will investigate this matter further to ensure it doesn’t happen again. Thank you for bringing it to our attention. Sincerely, David Keller, Service Manager, service@palmerdcj.com

June 25, 2025

Palmer DCJR and my service advisor Luis was great as always. Did all the work and returned the vehicle earlier than originally promised. The only issue I had (and this is with Jeep/Stellantis, not Palme More

by toneela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Torres
Jun 26, 2025 -

Palmer Dodge Chrysler Jeep Ram responded

We appreciate your kind words! We're thrilled to hear that Luis provided you with excellent service and timely vehicle return. Your feedback about the issue is valuable, and we’ll ensure it’s noted. Thank you for choosing us, and we look forward to serving you again!

June 20, 2025

I'm pretty happy with this dealership service area generally....but the credit card fee has me livid. Did you know the credit card agreement states that businesses take on the cost of the processing f More

by mollykingdvm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for your feedback! We’re glad to hear you’re generally happy with our service. We appreciate your concerns about the credit card fee and will pass your thoughts along to the team. We’re always looking for ways to improve your experience.

June 19, 2025

Was told 30 minutes for oil change. Took over 3 hours. Excuse was they moved a larger service in front of me that took longer than they anticipated. No notice or option was presented More

by rparivechio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jody Cruce
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Keller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Perry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2025 -

Palmer Dodge Chrysler Jeep Ram responded

We appreciate your feedback and sincerely apologize for the delay you experienced. We strive to communicate better with our customers and will address this issue with our service team to improve future visits. Thank you for bringing this to our attention. Sincerely, David Keller, Service Manager, service@palmerdcj.com

June 19, 2025

The vehicle was at Palmer for warranty repairs and very happy with the service dept. More

by tfondy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Palmer Dodge Chrysler Jeep Ram responded

We're thrilled to hear you had a great experience with our service department! Providing top-notch service is our priority, and we're glad we could meet your expectations. Thank you for the positive feedback!