Palmer Dodge Chrysler Jeep Ram - Service Center

I had Luis Torres in the service department help me with a transmission job on my daughter's car. He was incredible and helped me deal with an outside warranty company that was trying to skate on covering t a transmission job on my daughter's car. He was incredible and helped me deal with an outside warranty company that was trying to skate on covering the repair. He worked tirelessly with me for over a week not knowing if I was going to go with Palmer's replacement part or an outside part. A+ Rating for Luis and Palmer Dodge Chrysler Jeep/Ram. Very professional outfit More

In the quarter century I have been a customer of Palmer, I have had many good experiences and expected more of the same. A fellow named Peyton checked my car in and I went to wait in the customer lounge I have had many good experiences and expected more of the same. A fellow named Peyton checked my car in and I went to wait in the customer lounge after telling Peyton I would be waiting there. The entire time I was in the customer lounge, there was only one other person in the lounge. Since it did not seem to be busy, I was surprised when I noticed that almost an hour later I had not heard anything about my car. I started to walk back to the service department to ask how things were going. As I walked out of the building, I saw Peyton walking toward me with someone else whom I assume was a customer. Peyton did not recognize or acknowledge me, but just led the customer through a door that I think is for your parts department. I continued walking and saw my car parked. It had a new sticker on the windshield, so I knew it had already been serviced. I went into the service department and asked about my car. One person went to find Payton, but couldn't. Another found my paperwork and proceeded to process the paperwork. While that was happening, Peyton walked in. I asked Peyton when he was planning to tell me that my car was ready. He could have responded by apologizing. If that had happened, I would not be writing this email. Instead he told me that the car had just been done for a few minutes and that he was busy helping another customer. It seemed unlikely to me that the car had been ready for just a few minutes because of the empty waiting room. Being used to seeing some teamwork at Palmer, I asked him, "Why didn't you ask one of your associates to tell me?" He responded by telling me that he didn't know my car was ready. Please inform Peyton that lying to customers is never a way to improve a bad situation. I would like to have an apology from Peyton. I would also like some assurance that he understands that lying is never an acceptable way to provide customer service. More

It’s a great service! Fast response to questions and keep customers informed during the repair process. customers informed during the repair process. More

Great Service , Great Product Knowledge , Very Professional , Sales Staff to Parts and Service. Great Atmosphere ! Professional , Sales Staff to Parts and Service. Great Atmosphere ! More

Palmer Dodge has been doing maintenance on my vehicles for years. I keep.coming back because I trust them. for years. I keep.coming back because I trust them. More

They gave me the coupon price for the synthetic oil change since they did not have the blended synthetic oil needed. The oil change was done in a timely manner. change since they did not have the blended synthetic oil needed. The oil change was done in a timely manner. More

Great service experience. Oil change was performed in no time at all and my service attendant was both friendly and helpful. time at all and my service attendant was both friendly and helpful. More

Roberto Delcampo is absolutely the best. Resolved my navigation system problem much sooner than estimated. He always provides great service and resolves any issues painlessly. Best service department in navigation system problem much sooner than estimated. He always provides great service and resolves any issues painlessly. Best service department in Atlanta metro. Palmer hands down has the best sales and service of any dealer. More

Blah blah blah blah blah blah. No matter what I write, the price will not be cheaper. the price will not be cheaper. More

Quick and easy appointment and service. Good work everytime and great communication. Would highly recommend. everytime and great communication. Would highly recommend. More