Palmer Dodge Chrysler Jeep Ram - Service Center

Moving closer to this dealership and wanted to start using you for service. Just needed a tire rotation and oil change. I was told it would be an hour to an hour and a half. Seemed a little long, but no using you for service. Just needed a tire rotation and oil change. I was told it would be an hour to an hour and a half. Seemed a little long, but not too bad. I walked around the dealership and looked at some cars, handled some work, walked to lunch and at an hour and a half came back because no one had called me. I was then told that my truck is next and it would be another 30 minutes. It took another hour! Not to mention the person I thought was Thomas, wasn’t Thomas, I didn’t meet him until it was time to pay. The first two interactions was with someone else. Also, while there I thought about getting some new rims and tires for my truck so I tried to get a price. In over 30 min I still couldn’t get a price. Everyone kept saying, “hold on I’ll be right back” or they took my info and kept walking to the back room, leaving me there at the counter. So at that point it was over 2 hours, I still didn’t have my oil changed and I couldn’t spend $2500+ on new wheels. I kept hearing about not having service people and they kept walking away or leaving. You had a LOT of people working there, there was even some guy very slowly picking up trash in the parking lot. Doesn’t take a lot of training to change oil or rotate tires. I will say that I did have 4-5 sales people nicely approach me trying to help with buying a car. My ordeal put me in a bad spot for work. I’m used to taking a long lunch to get an oil change, I can’t take a vacation day, nor should I have to! More

Service Rep and crew were friendly and fast, and took good care of my car. And the charges were reasonable. I will return for service in the future as needed good care of my car. And the charges were reasonable. I will return for service in the future as needed More

I drive a long way through traffic to get to Palmer Dodge to take care of my beloved Jeep Patriot. Thomas greets me by name. The waiting room and restroom are clean and well supplied. Palmer's service depart to take care of my beloved Jeep Patriot. Thomas greets me by name. The waiting room and restroom are clean and well supplied. Palmer's service department has kept my Jeep running with no problems. They check it over for me each oil change and tire rotation. I am grateful for their Express Service. Not having to make an appointment is terrific. And they are fast. Please don't change your Express Service. More

Hiram is a really good service advisor. He keeps me informed of progress. He always treats me like he really enjoys having me as a customer. I had to leave my Jeep to have the problem addressed, so I informed of progress. He always treats me like he really enjoys having me as a customer. I had to leave my Jeep to have the problem addressed, so I was surprised when it was ready and the issue completely resolved by 2pm. Very happy with the entire service department. More

I have been getting all my maintenance and repairs done by you guys, very happy with service and work on my truck that i bought there by you guys, very happy with service and work on my truck that i bought there More

Terrible customer service. I walked in and nobody helped me/ greeted me/ acknowledged for over 15 minutes, and the room was full of workers not doing anything. They all acted miserable me/ greeted me/ acknowledged for over 15 minutes, and the room was full of workers not doing anything. They all acted miserable More

David was great. Michael is always great and remembers little things about me. Makes me feel like a valued customer. I trust their advice on my car and don’t think they try to upsale me on parts and servi little things about me. Makes me feel like a valued customer. I trust their advice on my car and don’t think they try to upsale me on parts and services I don’t need. More

Staff is extremely friendly and knowledgeable. Helped me through the whole process and made sure I was comfortable with the services being done on the car. Highly recommend. through the whole process and made sure I was comfortable with the services being done on the car. Highly recommend. More

Roberto was nice, informative, kept me up to date with all progress, and extremely helpful throughout my experience. Much Appreciated! We will let others know! all progress, and extremely helpful throughout my experience. Much Appreciated! We will let others know! More

Luis, my service advisor was absolutely fantastic!! He stayed in contact with me and was very helpful throughout the process. Thanks Luis for the excellent service. stayed in contact with me and was very helpful throughout the process. Thanks Luis for the excellent service. More