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Palmer Dodge Chrysler Jeep Ram - Service Center

Roswell, GA

4.5
4,318 Reviews
Call Service Center (770) 410-1111

4,318 Reviews of Palmer Dodge Chrysler Jeep Ram - Service Center

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July 31, 2024

Easy to book appt. Explained services needed but didn’t try to over sell. Friendly staff and quick turnaround. More

by lemond.david
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrea
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Aug 01, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi David, thank you for the glowing review! We're thrilled to hear that you had a positive experience with our team and found the booking process easy. Providing exceptional service without the pressure to oversell is our top priority. We hope to see you again soon!

July 29, 2024

As always Luis is the best. He really knows how to speak with customers, get to the root of the problem, and get you in and out as soon as he can. More

by mansoorbabar
Recommend Dealer
Yes
Employees Worked With
Luis
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Jul 30, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Mansoor, thank you for taking the time to leave such a positive review about Luis. We're thrilled to hear that he provided you with excellent customer service and addressed your needs efficiently. We appreciate your feedback and hope to continue exceeding your expectations in the future.

July 29, 2024

Everything was handled very professionally and with a friendly attitude. No complaints whatsoever. Happy with the experience. More

by michaelcuesta67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Michael, thank you for sharing your positive experience with us! We are delighted to hear that you found our service professional and friendly. If you ever have any feedback or questions in the future, please don't hesitate to reach out. We appreciate your support!

July 28, 2024

Very friendly and helpful great service this is the only dealership I use for service on my jeep More

by MELTON.HANNAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Hooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Hannah! Thank you so much for your kind words and for choosing our dealership for your Jeep service needs. We are thrilled to hear that you had a great experience with our team. We look forward to serving you again in the future!

July 28, 2024

They are great and easy to deal with. The service is professional and well explained. More

by rsg928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah and another lady in the service area I am sorry to not recall her name.
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Jul 30, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you so much for your kind words! We're thrilled to hear that you found our service professional and easy to understand. If you ever have any questions or need assistance, feel free to reach out. We appreciate your feedback and hope to serve you again soon!

July 27, 2024

palmer dodge always has great service! ! Kim is great!! always get my work done here. More

by nicholasc2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
kim
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Jul 30, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Nicholas, thank you so much for the positive feedback! We're thrilled to hear that you had a great experience with Kim at Palmer Dodge. We appreciate your loyalty and look forward to serving you again in the future.

July 27, 2024

Sarah was very kind and professional handling my service needs. She walked me through on how to set an appointment and get my service work done quickly. More

by edwinastfalk1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah
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Jul 30, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Edwin! Thank you so much for sharing your positive experience with Sarah. We are thrilled to hear that she provided excellent service and made your appointment process seamless. We appreciate your feedback and look forward to serving you again in the future.

July 27, 2024

Luis is an excellent employee at Palmer and is prompt with phone calls and advice. I recommend the service department for all Ram trucks. More

by mikewylie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Jul 30, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Mike, thank you for sharing your positive experience with Luis in our service department! We're thrilled to hear that he provided you with excellent service for your Ram truck. We appreciate your recommendation and look forward to serving you again in the future.

July 25, 2024

This is the worst service I have ever heard of. I was lied to and they never really looked at my Jeep. I had it serviced by Butler CDJR in Beaufort SC and corrected in a day Your service people More

by rmsibly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service keep my Jeep for 2 weeks and never looked at it. I had an appointment for 8:00 am Monday June 24th. I delivered my Jeep at 8:00 am and after calling Lois Torres 3 times to get an update, nothing was done. I picked it up on July 12th no service
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Jul 30, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We're sorry to hear about your experience with our service team. We strive to provide top-notch service and we apologize for falling short of your expectations. Your feedback is valuable to us and we will address this issue with our team to ensure it doesn't happen again. Sincerely, David Keller, Service Manager, service@palmerdcj.com

July 24, 2024

Keep runs great after Alignment! Thanks guys. Sara and the Palmer Dodge team was awesome! More

by Maurice S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah
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Jul 25, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Maurice, thank you for taking the time to leave such a positive review! We're thrilled to hear that your experience with Sara and the Palmer Dodge team was awesome. We're glad your car runs great after the alignment. Let us know if there's anything else we can assist you with!

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