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Palmer Dodge Chrysler Jeep Ram - Service Center

Roswell, GA

4.5
4,289 Reviews

4,289 Reviews of Palmer Dodge Chrysler Jeep Ram - Service Center

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July 16, 2024

My experience with an oil change was fine. This is ridiculous the amount of contact I have received for a service appointment. More

by ALLISONMHALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Allison, thank you for taking the time to share your feedback with us. We appreciate your business, and we hope to work with you again in the future.

July 16, 2024

The level of communication and transparency was far worse than I'd expected for what was fairly major work. Having to follow up with the rep, rather than being given updates was beyond frustrating. A same d More

by fredricomartin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim
Jul 22, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Fredrico, we're sorry to hear about your experience. We strive to provide clear communication and updates throughout the process. Your feedback is valuable to us and we're working on improving our appointment scheduling to avoid any delays. Thank you for bringing this to our attention. Sincerely, David Keller, Service Manager, service@palmerdcj.com

July 16, 2024

The team at Palmer is always so helpful and do great work - especially David in the service center! More

by CAMDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Camden, thank you for the kind words! We're thrilled to hear that you had a positive experience with our team at Palmer. We will be sure to pass along your appreciation to David in the service center. We look forward to serving you again in the future!

July 13, 2024

Very professional. Kim in service took good care of us. They had our Rubicon serviced and the recall completed ahead of schedule. I recommend the Palmer Dealership for More

by sduncan071
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim in service
Jul 15, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for the positive feedback, Doc! We're thrilled to hear that Kim provided you with excellent service and that we were able to complete your Rubicon's maintenance ahead of schedule. We appreciate your recommendation and look forward to serving you again at Palmer Dealership.

July 12, 2024

I was charged for a service I received but did not request and the coupon I brought in for $15.00 off was not applied to the bill. However, I am told that these things will be corrected when I come More

by rwoody1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Hooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All of the service dept! Andrea, Sarah Jaramillo and others.
Jul 15, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your feedback with us. We apologize for the oversight regarding the service charge and coupon, but we are glad to hear that everything will be corrected during your next visit. We appreciate your continued support and look forward to seeing you again soon!

July 11, 2024

I arrived at 7:30 am to have my car serviced. Andrea the employee who greeted me was attentive, professional and answered all my questions. I will recommend Palmer to all my friends. More

by primus119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea
Jul 15, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for sharing your positive experience with Andrea. We're thrilled to hear that she provided you with excellent service. We appreciate your recommendation and look forward to serving you and your friends in the future. Thank you for choosing us!

July 10, 2024

I was able to get right in without delay. The staff were friendly and professional More

by tomhub429
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Tom, thank you for sharing your experience! We're thrilled to hear that you had a seamless visit with our friendly and professional staff. We appreciate your kind words and hope to see you again soon!

July 10, 2024

Timely service for the completion of my card oil change. Kimberly provided excellent service during my check in. More

by esteslon
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly
Jul 15, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for sharing your positive experience with us! We are thrilled to hear that Kimberly provided excellent service during your visit. We strive to provide timely service and exceptional customer care. We look forward to serving you again in the future.

July 10, 2024

My oil change appointment was for 7:30 am and yet my car was not ready until after 12:00. More

by jdriesse99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Keller
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We're sorry to hear about your experience with the delayed oil change appointment. We apologize for the inconvenience this caused you. Your feedback is valuable to us and we will work on improving our service to ensure this does not happen again in the future. Thank you. Sincerely, David Keller, Service Manager, service@palmerdcj.com

July 10, 2024

Kim provided excellent service. The work was done on time as promised. However, the cost was high. More

by randy.karesh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Keyes
Jul 15, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Randy, thank you for taking the time to share your feedback. We're glad to hear that Kim provided excellent service and completed the work on time. We appreciate your input on the cost and will take that into consideration for future improvements.

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