Palmer Dodge Chrysler Jeep Ram - Service Center

Fanatic experience, I highly recommend Palmer Dodge. We bought a 2011 Jeep for my son and after driving it a couple of weeks noticed a couple of issues. We scheduled with the service area and everything wa bought a 2011 Jeep for my son and after driving it a couple of weeks noticed a couple of issues. We scheduled with the service area and everything was promptly fixed (including what turned out to be some very expensive repairs) and we were not charged 1 cent. We got a great deal and they stood behind their product. I will buy here again!!! More

Normally I have great experience this last time NOT at all Most of the time I have a great experience with this company. This last time was horrible. The gentleman in the service center that I worked with was Most of the time I have a great experience with this company. This last time was horrible. The gentleman in the service center that I worked with was rude. More

The Best Jeep Dealership in Georgia!!!! Phenomenal customer service every time I bring my Jeep here!!!! Chelsie is always a pleasure to work with when I bring my Jeep here. Very informative Phenomenal customer service every time I bring my Jeep here!!!! Chelsie is always a pleasure to work with when I bring my Jeep here. Very informative and helpful. More

Roberto was great, thank you. Roberto made my visit a dream. From start to finish Roberto made my service experience a great one. Thank you so much for all the help. Roberto made my visit a dream. From start to finish Roberto made my service experience a great one. Thank you so much for all the help. More

Find the problem jeep was "cutting off" . I call ed talked to Roberto. He told me a good time to take the car. Check in was very efficient and oil change was done in a jeep was "cutting off" . I call ed talked to Roberto. He told me a good time to take the car. Check in was very efficient and oil change was done in a reasonable time More

Great service Winston was very helpful and efficient. My car is running great I travel from Decatur to use this location they always have the best service car is running great I travel from Decatur to use this location they always have the best service More

Interesting The five stars is for Hiram whom I worked with to get my oil change this past Saturday. There customer service for my oil change was amazing and he kn The five stars is for Hiram whom I worked with to get my oil change this past Saturday. There customer service for my oil change was amazing and he knows what he's doing. The oil change was good and all went well there but I had a windshield issue with my rain sensor since I had to replace it recently when it was smashed in by a rock. I replaced the windshield with an OEM windshield which was the exact one I had in the truck when purchased. Hiram referred me inside where I unfortunately met Roberto Del Campo. I stood there for a little bit while he stared at his phone checking his social media or whatever he was super focused on when all of a sudden he looks up throws his phone down and says yeah. I explained what was going on with my windshield in detail which either he couldn't hear me at all or just wasn't listening which is my guess. He goes on a rant about putting in another new windshield and about some random company that puts in windshields named safeguard. I get frustrated having to retell him everything all over that I just said so he starts getting angry where his goofy mask is about to fly off his face. Hiram then comes in and says he just needs it recalibrated which is the appointment I was trying to set up and Roberto says "oh yeah that too. I can't do that today." And just stares at me again.I replied "I know that thats why I'm in here to schedule something can I do that?" He says sure and just stares at his computer so I said never mind man your to busy. Then his answer turns to "Yes sir". And as I was leaving "Have a great Day!!" I've been in customer service for many years and that was the absolute worst that I've experienced in my life. I've spent $64K here total here this year and over $110K within the last 4 years between my family and I. I know thats not much but I do expect a descent person to deal with compared to this so called "master Service Advisor" and don't expect to have to explain what basic terms like OEM mean let alone have to repeat myself over and over while he's so invested into his cell phone. I dealt with Winston when I had parts added to my new truck a few months ago and he knew exactly how to be a descent person and got the job done with amazing customer service super simple and not aggravated that I was working with him. Same with Hiram who was very happy to help. I drove to this dealer for the first time for service because it was great when purchasing my vehicle in sales and getting parts added but if I have issues and would like to schedule an appointment while my truck is getting serviced I Do Not recommend them. Especially from Roberto Del Campo he's just looking for a fight and doesn't want to be bothered. I will be spending my hard earned money at a dealer closer to home for service, upgrades, and repairs. Hope this helps. More

My experience at dodge Palmer was excellent, quick and efficient service. The customer service was great everyone was super friendly especially Hiram who serviced me efficient service. The customer service was great everyone was super friendly especially Hiram who serviced me More

Outstanding My can needed a part during the height of the Corona Virus which meant unknown delays. Both Murray and Michael professionally kept track of my part a My can needed a part during the height of the Corona Virus which meant unknown delays. Both Murray and Michael professionally kept track of my part and relayed the time frames communicated. It was months and both kindly responded to my phone calls and reassured me that they would call when the part arrived AND they did! Murray called with the good news and got me scheduled the next day. More

Hiram was great to work with. This is the second or third time working with him. Even though my car took a little bit longer then normal since covid is a thing he kept me updated when I asked. time working with him. Even though my car took a little bit longer then normal since covid is a thing he kept me updated when I asked. More