Palmer Dodge Chrysler Jeep Ram - Service Center

new tires Came to Palmer Dodge because I was told I needed 4 new shocks and 4 new tires by Dekalb Tire on my 2017 Jeep Rubicon, with only $23k miles on the vehi Came to Palmer Dodge because I was told I needed 4 new shocks and 4 new tires by Dekalb Tire on my 2017 Jeep Rubicon, with only $23k miles on the vehicle I wanted Jeep to confirm what I needed. I dealt with Roberto Del Campo upon arrival and he pretty quickly told me I needed 4 new tires, next step was confirming the shocks. Had to leave the Jeep so they could diagnose. After leaving service I walked the lot with my soon to be 16 year old and called Jody Cruce who I had some dealings with about a potential Jeep. I let him know what I was dealing with at Service, so he told me he would connect with Roberto to make sure they treated me right. When Roberto called me to give me the diagnosis, he did confirm the conversation with Jody and also the fact I did not need new shocks. That trust is essential with vehicle Service, Dekalb Tires just lost a customer that was servicing 3 of my vehicles. Thank you to Roberto and Jody. More

Palmer Dodge is awesome! Roberto and Ryan are in awesome team. Got me in and out within an hour! They are like family. Keep up the awesome work! team. Got me in and out within an hour! They are like family. Keep up the awesome work! More

Good & Hardworking staff but need to focus more on testing This was my first visit to Palmer and WInson handled all request very professionally. Eventually I got what I came for however, service staff needs to This was my first visit to Palmer and WInson handled all request very professionally. Eventually I got what I came for however, service staff needs to make sure that vehicle is tested fully before hand over to customer. My radio has issue and it was replaced as per manufacturing warranty however when I drove back o home oberved that cameras where not connected at all. I had to go back and inform service department about this miss. However, I would love to give one more try to Palmer. More

Palmer Dodge did a fantastic job working with to produce a great service engagement. My service representative understood what I needed and made it happen. a great service engagement. My service representative understood what I needed and made it happen. More

Awesome service! Great service! They re always willing to help with showing me how to care for my 2016 Wrangler appropriately. Winston has been especially helpful ev Great service! They re always willing to help with showing me how to care for my 2016 Wrangler appropriately. Winston has been especially helpful even when I just drop in. More

Hiram has always given excellent customer service when I bring in the Jeep for quick service! Thank you Hiram! Great job, I would recommend service to other Jeepers. bring in the Jeep for quick service! Thank you Hiram! Great job, I would recommend service to other Jeepers. More

Service was easy and quick. Luis is confident and clear as to what will happen so I do not have unreasonable expectations as to how the work will progress and how long it will take. I will be back as to what will happen so I do not have unreasonable expectations as to how the work will progress and how long it will take. I will be back More

Great Service Winston identified my A/C problem right away. He is professional and very knowledgeable. I also needed 4 new tires and an alignment so Winston took ca Winston identified my A/C problem right away. He is professional and very knowledgeable. I also needed 4 new tires and an alignment so Winston took care of them too. He arranged Uber to take me home and pick me up the next day. It was great since I only had to wait a few minutes for the Uber. I highly recommend Winston. More

Good service center Thanks for teh quality service. I just wish I got a copy of the Detailed inspection report like my dealership in California used to give me,its nice t Thanks for teh quality service. I just wish I got a copy of the Detailed inspection report like my dealership in California used to give me,its nice to be able to know what was looked at and what is needing attention to in teh future. . More

Great experience with my sons Cherokee. Thought we might have a major issue with a cracked engine mount, but turns out it was just lose. have a major issue with a cracked engine mount, but turns out it was just lose. More