Palmer Dodge Chrysler Jeep Ram - Service Center

Always a smooth experience, Winston is great. Keeps me updated with texts, is prompt and helpful. Drop off at night works best for me. 60,000 mile service updated with texts, is prompt and helpful. Drop off at night works best for me. 60,000 mile service More

Excellent customer service Roberto was very professional and courteous. Kept me completely informed through the service period. Waiting on an additional part to complete the nee Roberto was very professional and courteous. Kept me completely informed through the service period. Waiting on an additional part to complete the needed service, so I expect a call from Roberto first part of next week. More

Disappointing and Incompetence I think those words some up my visit. I have had problems with my shifter not allowing me to get out of park before. I actually sent it to this dealer I think those words some up my visit. I have had problems with my shifter not allowing me to get out of park before. I actually sent it to this dealership. The first time was 4 years after the car was built and this time was 8 years after the recall so I guess that is good. Apparently I am supposed to be happy that the tech stayed late to finish something that he missed on the first inspection. If he was as thorough as I assume you are supposed to be it would have been caught on this first go around and not take extra hours. And I absolutely love that a little plastic piece is not replaceable unless you call replacing the entire unit replaceable. And on top of that they put the shifter back on backwards, which in the end is not the worst thing, I am just wondering how hard it is to put the car back the correct way More

Luis Torres has been a great service advisor. Had some issues and Luis was helpful. The shuttle service is a great extra service that this dealer offers. issues and Luis was helpful. The shuttle service is a great extra service that this dealer offers. More

Did great Luis did great, he prepared me for the worse and we hoped for the best together. Every charge was clearly explained before hand. He even helped me wit Luis did great, he prepared me for the worse and we hoped for the best together. Every charge was clearly explained before hand. He even helped me with a laundry list of items like an oil change, and finding a replacement jack kit. More

After having my car seen, was told I had a faulty transfer case. Turns out when getting a second opinion that was not the case at all. Palmer failed to find the real issue a faulty wheel bearing. Pal transfer case. Turns out when getting a second opinion that was not the case at all. Palmer failed to find the real issue a faulty wheel bearing. Palmer wanted almost 6k for something not needed. Will not be returning. More

We bought a 50k truck on this place brand new, and added a bumper to bumper coverage with extended warranty, hopping to never use it because the truck was new, but even before the manufacturer’s warranty wa a bumper to bumper coverage with extended warranty, hopping to never use it because the truck was new, but even before the manufacturer’s warranty was over, i had a issue with a headlight that cost over $1100.00 and I could not get it repaired. So when I friendly asked for a copy of my contract, this “MANAGER” made sure to make me feel very uncomfortable by making jokes about the the situation with the sales people. I can buy another headlight or even another truck, but before I do, I want to know that it is fair, because the truck is new. This person needs to learn how to treat customers. I felt like I was bagging just for asking a question. I now rather buy from Craiglist, but never buy from them again. More

Great fast service at a reasonable price. Email and text when my service was complete. I am totally satisfied with my experience at Palmer Dodge. when my service was complete. I am totally satisfied with my experience at Palmer Dodge. More

They did a great job fixing a recall fast. They noticed a recall that just came up and fixed it and fixed the part for towing on my new truck. recall that just came up and fixed it and fixed the part for towing on my new truck. More

Excellent They found and fixed the issues as quickly as possible and provided a loaner while she was in the shop. Great job all around and much appreciate it. They found and fixed the issues as quickly as possible and provided a loaner while she was in the shop. Great job all around and much appreciate it. More